Business Details
About
Hotel
Experience the beautiful Hilton Houston Post Oak by the Galleria hotel boasting spacious guest rooms, a fitness center with modern equipment, a sophisticated yet comfortable lobby and inviting restaurants. Located just one block from the prestigious Houston Galleria and in the center of the Uptown Houston business district.
Soak up the sun at our outdoor pool area, grab a cocktail at The Brittany Bar or enjoy a tasty meal at The Promenade. We offer everything you need for a great stay in Houston. This Houston hotel is only 30 minutes from both the George Bush Intercontinental and Houston Hobby airports, and a 15-minute drive from Reliant Park, the downtown Houston business center, Texas Medical Center and the George R. Brown Convention Center. Numerous oil and energy companies and worldwide corporate headquarters are in our backyard as well as Minute Maid Park, Toyota Center, Memorial Park, the Houston Arboretum, the Museum District and Hermann Park.
Our award-winning hotel offers 448 guest rooms including 29 Suites. All rooms have step-out balconies with impressive views of the Houston Texas skyline. Our Hilton Houston Post Oak hotel room amenities include mini refrigerators, coffee makers, hair dryers, iron/ironing boards, two-line telephones, wireless high-speed Internet access, safes and HDTVs. The hotel also features wireless high-speed Internet access in meeting rooms and public areas, fitness center open 24-hours daily, 24-hour business center, and 30,000 square feet of flexible meeting space including 23 meeting rooms.
Location
Hilton Houston Post Oak by the Galleria
2001 Post Oak Blvd., Houston, TX
77056-4401, United States
Hours
Reviews
4.2
2,945 reviews
5 stars
1,661
4 stars
743
3 stars
245
2 stars
120
1 star
176
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty rooms, stained shower curtains, and unkempt common areas.
Service Quality
Customer service experiences varied widely; some praised friendly staff while others reported rude and unprofessional behavior, particularly at the front desk.
Amenities and Maintenance
Guests noted that many amenities were outdated or poorly maintained, including elevators, bathrooms, and the pool area.
Parking Issues
Numerous complaints about high parking fees and difficulties with parking logistics were reported.
Overall Experience
While some guests enjoyed their stay and appreciated the location and certain staff members, many expressed disappointment with the overall quality and value for money.
- GLGeorgia Leigh4 days ago1.0Worst hotel experience ever. The hotel appeared unclean. Windows and carpets were not maintained, there were fingerprints on glass surfaces, and the leather near the elevators was noticeably dirty. The rocks in front of the elevators were covered in dust. Security concerns: On multiple occasions, I was able to access upper floors without needing to use my room key card. Service delays: I called to request a fork three times and waited approximately 30 minutes, despite asking for directions to retrieve one myself. The shower curtain was stained. The bar area had fruit flies, even at the tables away from the bar. During the last day of my stay, I developed a rash on my face and body, which I suspect may be related to the detergent used on the sheets.
- AGAnonymous GuyNov 18, 20255.0Really enjoyed my stay. Very relaxed. Decor nice if just a touch dated. Friendly and helpful staff. Super roomy rooms.
- RFRay FantasticNov 8, 20251.0No coffee anywhere in this large of a hotel for business travelers and airlines crews…at 630am on a Saturday morning? You gotta be kidding. Close your doors. Fire the management.
- JAJaafar AdelNov 7, 20251.0Hotel means nothing when there is rude night auditor names Horizon. Was not professional and treated people very bad. I came to the hotel to make reservation the night I didn’t have access to the internet on my phone . I asked kindly to use the WiFi or the computer to access my account and make a reservation. The night auditor start to interrogate me with rude gesture . Why you making the reservation and saying it’s Only for the guests and no you only make resevaion with me and why on the 2 am you coming. Nothing to make a reservation at this time. When I asked a manager card . He told me it’s only for the guests. He refused to give me the hotel business card. Mr Horizon not just violates what Hilton stands for but he crossed the line by been very rude and Hilton has no place to this behavior. This is not a motel he owns to talk to people like that. I am very disappointed and horrified of his behavior and gestures.
- TJTiffany JohnsonOct 27, 20251.0I was discriminated the second I walked thru this hotel door the manager Horizon mishandled me as a woman of color he repeatedly told me how he would cancel my reservation,for no apparent reason several times he asked me to show him my reservation which I did then he said he didn’t see it to email the link I did that he tried to stroll past it on the computer I’m like slow down there it is there mind you I paid $500 for 2 days.then I was told that I would be compensated for some of my room fees from another manager I ordered towels they were never brung up but put completed order in system I was supposed to receive drink tickets I never did I was told my parking and breakfast was supposed to be complimentary only to be charged for it when I checked out I’m saying this to say racism is still real
Frequently Asked Questions About Hilton Houston Post Oak by the Galleria
Does Hilton Houston Post Oak by the Galleria offer accessible facilities for guests with mobility needs?
Yes, the hotel provides accessible parking and accessible elevators for guests with mobility needs.
What dining options are available at Hilton Houston Post Oak by the Galleria?
The hotel features 5 restaurants including The Promenade and offers room service. The Brittany Bar is also available for cocktails.
Is parking available at Hilton Houston Post Oak by the Galleria?
Yes, the hotel offers both self-parking and valet parking services.
Are pets allowed at Hilton Houston Post Oak by the Galleria?
Yes, the hotel welcomes pets including cats and dogs.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel have facilities for business travelers?
Yes, it offers a 24-hour business center, 18 meeting rooms, wireless high-speed internet in public and meeting areas, and concierge services.
What fitness amenities does Hilton Houston Post Oak by the Galleria provide?
The hotel has a fitness center available for free, open 24 hours.
Are there any nearby bars or lounges where guests can relax after their stay?
Yes, guests can visit the Brittany Bar or Tower Lounge within the hotel for drinks and relaxation.
What nearby attractions can guests explore around Hilton Houston Post Oak by the Galleria?
Guests can explore the Houston Galleria, Minute Maid Park, Toyota Center, Memorial Park, Houston Arboretum, Museum District, and Hermann Park, all within a reasonable distance.
Are there beauty and spa services available near the hotel?
Yes, nearby options include The Makeup Guy beauty salon, Eliana's Salon, Hair Society Salon, Ellia Coiffure, and Norris of Houston Salon & Day Spa.