Business Details
About
HotelHilton
The Hilton Garden Inn Houston Northwest in Texas is conveniently located just north of FM 1960 and is: * .5 mile from Willowbrook Mall * .5 mile from Methodist Willowbrook Hospital * 1 mile from Hewlett Packard Invent corporate offices * 2 miles from Gleannloch Farms Golf Club * 3 miles from Sam Houston Race Track * 5 miles from BlackHorse Golf Club * 12 miles from Galleria Shopping * 15 miles from Bush Intercontinental Airport * 18 miles from downtown Houston In Texas, the Hilton Garden Inn Houston Northwest hotel has deluxe accommodations and friendly service in a relaxed atmosphere.
Location
Hilton Garden Inn Houston NW/Willowbrook
7979 Willow Chase Boulevard, Houston, TX
77070, United States
Hours
Reviews
4.0
904 reviews
5 stars
431
4 stars
249
3 stars
87
2 stars
45
1 star
92
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty bathrooms, unclean sheets, and hair found in rooms.
Customer Service
While some staff were praised for their friendliness, many guests reported rude or unhelpful interactions, particularly at the front desk.
Maintenance Problems
Guests frequently mentioned maintenance issues such as non-functional elevators, broken amenities, and inadequate housekeeping.
Breakfast Quality
The breakfast options were criticized for being limited and overpriced, with many guests expressing disappointment over the lack of variety.
Overall Experience
Many customers felt that the hotel did not meet Hilton's expected standards, with several stating they would not return.
- JMJohn Martin3 days ago5.0Let’s get to it! Starting with the front desk, Haleema 10/10… Runs an excellent front end with customer service at the helm, again 10/10 and her smile lights up a room!! Shay is the Jack/Queen of all trades gives great, consistent energy and keeps you in a great mood while making sure you’re taken care of. Hilton, this is probably the best staff I’ve experienced. 10/10
- SSSWVD SWVD6 days ago5.0This hotel is back to being one of my favorite places to stay. The updates on the rooms are amazing and I was so happy to see all the regular smiling faces greeting me when I came in. Well done 👏👏👏
- DCD CDec 22, 20251.0This is possibly the worst hotel I have ever stayed in during my travels. If you decide to stay here, make sure you pull the covers all the back to make sure you don’t discover anything “extra” in your bed. I suppose someone had been eating rice prior to my stay as I found some in the sheets along with a lot of short and long hairs…not all from the north of the waist. Floors were filthy as well. Do not recommend staying here for any price.
- MJMs. JDec 21, 20254.0When you walk into the hotel, it looks great and smells amazing. The rooms look nice, my biggest set back was the bathroom. The it soap scum and whatever the gunk stuff is call around the faucets in the shower and sink and the toilet has that dirty ring in it, very yuck especially when at first glance looks so nice. Also, they need to replace the pillows just absolutely horrible. Completely flat, and that’s lying on two pillows. It’s so unfortunate because really looks nice but the care to keeping it that way is not there.
- JJJanice JasiakDec 14, 20252.0We stayed three nights at the Hilton Garden Inn Willowbrook and were disappointed by multiple service and maintenance issues that significantly impacted our stay. Only one of the two elevators was operational, and the working elevator sounded and felt as though it was close to breaking down, which was both inconvenient and concerning. Our room was not properly stocked upon arrival, as there was no regular coffee available—only decaf and tea. Additionally, housekeeping did not service our room at any point during our stay. Trash was never removed, coffee supplies were not replenished, and fresh towels were not provided. Breakfast options were very limited and overpriced for what was offered. There was also no ice available on our floor, adding further inconvenience. While the evening bartenders were pleasant and the fitness center had adequate equipment, these positives did not outweigh the overall lack of service and attention to basic hotel standards. This experience did not meet expectations for a Hilton property. We prefer hotels that offer a continental breakfast and provide fresh water and coffee in the lobby. Due to these issues, we will not be choosing this hotel again.
Frequently Asked Questions About Hilton Garden Inn Houston NW/Willowbrook
What are the check-in and check-out times at Hilton Garden Inn Houston NW/Willowbrook?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at the Hilton Garden Inn Houston NW/Willowbrook?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have accessible features for guests with mobility needs?
Yes, the hotel provides accessible parking and elevators, and is mobility accessible.
Is breakfast available at the hotel?
Yes, breakfast is available at Hilton Garden Inn Houston NW/Willowbrook.
Are there fitness and recreational facilities available at the hotel?
Yes, the hotel offers a free fitness center and an outdoor pool with a hot tub.
Does Hilton Garden Inn Houston NW/Willowbrook offer contactless check-in or checkout?
Yes, the hotel provides contactless check-in and checkout options.
What nearby dining options are available close to the hotel?
Nearby restaurants include Great American Grill, P.F. Chang's (Asian cuisine), Churrascos (Latin American), and Boston Market (American cuisine), perfect for guests looking for diverse dining experiences close to the hotel.
Are there convenient places for shopping near Hilton Garden Inn Houston NW/Willowbrook?
Yes, nearby shopping options include Willowbrook Mall, Sam's Club, Bed Bath & Beyond, Conn's HomePlus, and Lolli And Pops candy store, providing guests with a variety of shopping experiences.
What medical facilities are near Hilton Garden Inn Houston NW/Willowbrook?
Healthcare options nearby include Houston Methodist Hospital, Psychiatry of Texas, PsychPlus, and multiple doctors such as Houston Methodist Primary Care Group and specialists like Victoria Chang MD and others, making it convenient for guests needing medical services.