Business Details
About
Hotel
The Hilton Garden Inn Houston Northwest in Texas is conveniently located just north of FM 1960 and is: * .5 mile from Willowbrook Mall * .5 mile from Methodist Willowbrook Hospital * 1 mile from Hewlett Packard Invent corporate offices * 2 miles from Gleannloch Farms Golf Club * 3 miles from Sam Houston Race Track * 5 miles from BlackHorse Golf Club * 12 miles from Galleria Shopping * 15 miles from Bush Intercontinental Airport * 18 miles from downtown Houston In Texas, the Hilton Garden Inn Houston Northwest hotel has deluxe accommodations and friendly service in a relaxed atmosphere.
Location
Hilton Garden Inn Houston NW/Willowbrook
7979 Willow Chase Boulevard, Houston, TX
77070, United States
Hours
Reviews
4.0
884 reviews
5 stars
419
4 stars
247
3 stars
86
2 stars
42
1 star
90
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty bathrooms, unclean sheets, and overall poor housekeeping standards.
Staff Performance
While some guests praised individual staff members for their friendliness and helpfulness, many reported rude or unhelpful interactions with front desk staff.
Room Conditions
Guests frequently mentioned outdated and poorly maintained rooms, with issues such as broken appliances, uncomfortable beds, and unpleasant odors.
Amenities Misrepresentation
Several customers were disappointed to find that advertised amenities, such as a pool, were not available or were misrepresented.
Breakfast Quality
The breakfast offerings received negative feedback for being limited and of low quality, with many guests expressing dissatisfaction with the options provided.
- QQQ6 days ago3.0Cold shower with a nice gift of hair left from the last guest.
- MGMalea GrubbNov 13, 20251.0Absolutely the worst stay at any hotel for quite some time. Options are slim in the area, but this Hilton Garden Inn was absolutely filthy and had only lukewarm water! The rooms were dark and rundown, and the shower temperatures were so cold we left a day early. See dirty bathroom and water damaged ceilings and walls. Very run down and filthy! As for amenities, we didn't use them, but another guest who we commiserated with over the unacceptable shower temps told us the hotel also had no full bar, which seems typical usually for a Hilton Garden Inn. All in all, this place feels like a Motel 6. Hampton Inns are usually cleaner and better than this Hilton Garden Inn.
- KJKi'Ana JohnsonNov 8, 20255.0Nice clean place the worker was very nice. I feel like home and the manager had a good vibe about herself.
- KJK JNov 5, 20251.0Horrible two night stay with old, flat pillows. My entire body hurts. Never will I stay here again. This is beyond unacceptable.
- ESErica SosaOct 20, 20251.0i was there on Saturday 10/18 during the morning hours and was being attended by a young Mexican girl with a white bow in her hair. This young woman was rude and not very pleasant to work with. She acted like she didn't know where anything was, rolled her eyes after every questions like it bothered her to answer any questions, she had an all round I don't care attitude. if you work in hospitality you are working with people, a people type person with a smile and willingness to help is what people who work in the hospitality industry. Keep in mind front desk give the first impression. I wasn't pleased, find someone who is willing to WANT to work with people. It's obvious she doesn't like her job.
Frequently Asked Questions About Hilton Garden Inn Houston NW/Willowbrook
What are the check-in and check-out times at Hilton Garden Inn Houston NW/Willowbrook?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at the Hilton Garden Inn Houston NW/Willowbrook?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have accessible features for guests with mobility needs?
Yes, the hotel provides accessible parking and elevators, and is mobility accessible.
Is breakfast available at the hotel?
Yes, breakfast is available at Hilton Garden Inn Houston NW/Willowbrook.
Are there fitness and recreational facilities available at the hotel?
Yes, the hotel offers a free fitness center and an outdoor pool with a hot tub.
Does Hilton Garden Inn Houston NW/Willowbrook offer contactless check-in or checkout?
Yes, the hotel provides contactless check-in and checkout options.
What nearby dining options are available close to the hotel?
Nearby restaurants include Great American Grill, P.F. Chang's (Asian cuisine), Churrascos (Latin American), and Boston Market (American cuisine), perfect for guests looking for diverse dining experiences close to the hotel.
Are there convenient places for shopping near Hilton Garden Inn Houston NW/Willowbrook?
Yes, nearby shopping options include Willowbrook Mall, Sam's Club, Bed Bath & Beyond, Conn's HomePlus, and Lolli And Pops candy store, providing guests with a variety of shopping experiences.
What medical facilities are near Hilton Garden Inn Houston NW/Willowbrook?
Healthcare options nearby include Houston Methodist Hospital, Psychiatry of Texas, PsychPlus, and multiple doctors such as Houston Methodist Primary Care Group and specialists like Victoria Chang MD and others, making it convenient for guests needing medical services.