Hilton Garden Inn Houston NW America Plaza

Reviews

• MM

  Marco Meier

  Dec 17, 2025
  5.0
  Wenn man es ruhig haben will, sollte man ein Zimmer auf der andern Seite des Highway wählen.
• JG

  Jon Garr

  Dec 9, 2025
  2.0
  I would not stay here except it's very close to work. So I've been at this hotel for weeks, long enough to see the good and the bad. Staff are usually nice enough and try to be helpful, but rooms are often not clean, pillows are way too soft, TV settings are blocked and set in a way that gives me motion sickness. The continental breakfast add-on for $10 is super-basic. There are only breads, cereal, and fruit, but no protein at all. Much cheaper hotels usually offer waffles, eggs, and a meat.
• CG

  Candace Gabriel

  Dec 6, 2025
  1.0
  My vehicle was targeted by security guard who took photos prior to me checking in, later on through the night my windows was smashed out. Security guard was dressed with sandals on. I notified property manager and there was no compassion or understanding. I still haven’t heard back from management. Do not sleep here!
• CB

  Camille Benjamin

  Dec 1, 2025
  3.0
  We lost lights, water and air for an extended period of time. The dog in the hotel started barking and world not stop. The staff was available for every request.
• AL

  Angie Lynch

  Nov 26, 2025
  1.0
  I’m a frequent business traveler, and my stay at this property was one of the most disappointing I’ve experienced. The primary issue—and the reason for this review—is a fraudulent $24 charge for purchases I did not make. Despite multiple calls and repeated assurances that the hotel would contact me to resolve it, no one ever followed up. That lack of accountability is unacceptable. The stay itself came with several avoidable problems. At check-in, I was told the hotel was experiencing hot water issues and to “give it time.” My toilet didn’t flush, requiring maintenance to come to the room. After the repair, they left spare parts scattered in the bathroom and did not clean up after themselves. Housekeeping never replenished basic items like coffee or toilet paper, which forced me to go back to the front desk to ask for supplies. For a property under the Hilton flag, this is well below standard. As a career traveler, I strongly recommend reconsidering this location until the hotel addresses its service, housekeeping, and billing issues.

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