Business Details
About
HotelHilton
Daily Mandatory Charge includes: Texas Recovery Fee.
The Hilton Garden Inn Houston/Galleria Area hotel is located in the heart of Uptown District just a few steps away from the world-renowned Galleria Shopping Mall, the city's most cosmopolitan area of sophistication, style and international appeal. Exclusive boutiques, moderate shops, restaurants and cafes are all within walking distance of our hotel. Famed Retailers Nearby Include: Nordstrom, Neiman Marcus, Saks Fifth Avenue, Tiffany & Co..
The hotel is situated on Sage Road, west of Post Oak Boulevard between Westheimer and Richmond Avenue. The hotel is strategically located to provide quick and easy access to all areas of the city. We are in close proximity to many large corporations and to the 64-story Williams Towers with its revolving beacon and the "3-Acre Water Wall Park".
Hotel Features: 182 Pleasantly appointed guest rooms including 30 suites, Over 2,800 square feet of flexible meeting & banquet space, Great American Grill and Pavilion Lounge.
Guestroom Features: Complimentary high-speed Internet access and in-room wireless printing to the 24-hour business center, A spacious work desk with ergonomic Mirra chair by Herman Miller, Garden Sleep System contours to the body's weight and provides the best night's sleep possible. Hospitality center in all guestrooms includes a microwave oven, refrigerator, and coffee service.
The Hilton Garden Inn Houston/Galleria Area hotel offers an outdoor tropical swimming pool and whirlpool, fitness center featuring Precor fitness equipment, and 24-hour business center with everything you need in an office, and the Pavilion Pantry that is accessible 24 hours a day for a snack, beverage, or other convenience items.
***** Everything. Right Where You Need It. *****
Location
Hilton Garden Inn Houston/Galleria Area
3201 Sage Road, Houston, TX
77056, United States
Hours
Reviews
4.1
1,173 reviews
5 stars
643
4 stars
274
3 stars
118
2 stars
34
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service was mixed; while some staff were praised for their friendliness and helpfulness, others were reported as rude and unprofessional.
Cleanliness
Many guests noted that the hotel was clean and well-kept, although there were some complaints about specific issues like musty smells and dirty rooms.
Hidden Fees
Numerous reviews highlighted dissatisfaction with unexpected charges, particularly for parking and breakfast, which were not clearly communicated during booking.
Location
The hotel's location near the Galleria was frequently praised, with many guests appreciating the convenience of nearby restaurants and shopping.
Room Quality
While some guests found the rooms comfortable and well-equipped, others reported issues such as outdated decor and maintenance problems.
- WPWalter Pennington6 days ago5.0My stay here overall was great & everything you need is nearby Semaj Gabriela the receptionist was very kind & beautiful would definitely come back
- TKTamar KDec 30, 20255.0This Hilton is in the heart of Houston. I strongly suggest to the visitors who are looking for safe, clean rooms at a convenient location.
- MYMayrna YalovenkoDec 16, 20255.0My stay here was great the hotel overall was nice/clean and very decorative for the holidays Semaj the beautiful lady at the front desk had a festive personality and very pleasant as well
- WPWilliam PayneDec 15, 20251.0Booked at wrong hotel. An hour away, refused to let me change rooms but did “offer” to let me reduce my stay to one day. Gabriella as the receptionist was a gem to deal with. Note the sarcasm.
- SJStephanie J.Dec 10, 20255.0I was a little hesitant to book here initially, due to some of the reviews I saw; however, I am glad that I looked past them, as the good ones out weighed the bad for me. We stayed here this past weekend, and had 2 double rooms for a group of 4. Both rooms were very clean, and comfortable. I have stayed at several Hilton Garden Inn’s, which can be a hit or miss, but this location is not as outdated as others made it seem, with the exception of they still have the shower curtain set up, instead of the glass doors. Halls were clean, everything appeared well kept. I literally saw housekeeping really cleaning and digging in deep in other rooms when I would walk by in the hall. They looked like they were taking pride in the cleanliness. Price was on point especially for the location. The location was nice, appeared safe, and we had no issues. A little ways from the airport but worth the drive. Our flight was canceled and they were very accommodating with a late checkout since our new flight was booked later. The only issue I had was, the room rate we chose when we booked, was the one that included breakfast; and they charged the breakfast to my final bill. When I got home and noticed it, I called and the young lady I spoke with, fixed it and issued a refund for the difference. She said she needed to call me back while she worked on it, and she did just that. I was able to see the refund pending on my Capital One card right away. Don’t let minor things that can be fixed deter you from booking here or giving them 5 Stars. Take the star away if they don’t fix it, or make things difficult. Not, when mistakes happen, as they are human. If, you are missing towels, and you call the front desk and they bring them to you, that’s not enough to take away stars. They fixed it. A lot of the negative reviews are pure entitlement. Every staff person we interacted with was very kind.
Frequently Asked Questions About Hilton Garden Inn Houston/Galleria Area
Do you have a shuttle?
No, we do not.
What are the options for parking?
We have self-parking available for $23 a day.
Are pets allowed?
Yes, pets are welcome with a non-refundable fee of $75 for 1 through 4 nights and 5 nights and up is $125. This is for dogs and cats only and a max of 2 animals.
Do you have breakfast at the hotel?
Yes, we have a free hot breakfast buffet.
Is there a restaurant at the hotel?
Yes, we have the Garden Grille Restaurant & Bar.
Do you have a gym?
Yes, our fitness center is open 24/7.
Is there a business center?
Yes we do.
How do you connect to the internet and is there a cost?
Wi-Fi is on us, just connect with your last name and room number.
Do you have a pool?
We do have an outdoor pool but we do not have a hot tub.
What are the check-in and check-out times at Hilton Garden Inn Houston/Galleria Area?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel allow pets?
Yes, pets are welcome with a non-refundable fee: $75 for 1-4 nights and $125 for 5 or more nights, limited to dogs and cats only, with a maximum of two animals.
Is there a fitness center available at the hotel?
Yes, the hotel offers a fitness center open 24/7 with Precor fitness equipment, including free weights, elliptical machines, and treadmills.
Does the Hilton Garden Inn Houston/Galleria Area provide parking options?
Yes, the hotel has self-parking available for $23 a day.
Is breakfast available at the hotel?
Yes, a free hot breakfast buffet is provided daily.
Are there any dining options within the hotel?
Yes, the hotel features the Garden Grille Restaurant & Bar and the Pavilion Lounge for dining and drinks.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and guest rooms. Connect using your last name and room number.
What nearby shopping destinations can guests visit?
Guests can easily access the renowned Galleria Shopping Mall and Sage Plaza, which are filled with boutiques, department stores like Nordstrom and Saks Fifth Avenue, and various retail options.
Are there convenient transportation services near the hotel?
Yes, nearby transportation options include Topline Limousine & Transportation for limo and taxi services and Mister Valet Parking for additional parking needs.
What entertainment and dining venues are located near the hotel?
Guests can visit local nightlife spots such as The Men's Club of Houston, Sky-Tek dance club and bar, and enjoy dining at restaurants like Paparruchos (Mexican), Alexander The Great (Greek), and Argentina Cafe (Argentine).