Hilton Garden Inn Houston/Bush Intercontinental Airport

Reviews

• JC

  Jesus Cuellar

  Jan 6, 2026
  5.0
  Todo excelente, muy acojible cuando hay frio buena atención
• LB

  LeGia Bates

  Dec 23, 2025
  1.0
  I am writing to formally complain about my recent stay at the Hilton Inn in Houston, Texas, beginning on December 18, 2025. This stay was booked in advance and prepaid on December 9, 2025, yet upon arrival I was incorrectly charged again for the room. This issue alone caused unnecessary stress at check-in and required time to address. Unfortunately, this was only the beginning of an extremely negative experience. Throughout our stay, my partner was repeatedly questioned and monitored by staff whenever he stepped outside to smoke in the designated smoking area. He was consistently asked what room he was staying in, approached multiple times, and made to feel uncomfortable and unwelcome. When he attempted to address this at the front desk, staff members were rude and dismissive, continuing to question him rather than offering assistance or clarification. On more than one occasion, staff followed him outside under the appearance of being occupied while clearly watching him. We were also denied access to the pool, being told it was under maintenance, which was never communicated prior to or during booking. Additionally, more than $300 was charged to my card for an alleged smoking violation. This accusation is false. We only smoked in designated areas, and at no point during our stay were we notified of any complaints or concerns from staff or housekeeping. If such complaints truly existed, it is unacceptable that we were never informed or given the opportunity to address them. To make matters worse, while we were simply sitting outside in the lounge area, the police were called on us without explanation. This was humiliating and completely unwarranted. This trip was meant to celebrate my birthday, and instead it was entirely ruined by the treatment we received. I am 34 years old and have been staying in hotels since I was 18, and I have never experienced such hostility, poor service, and lack of professionalism. The way we were treated was unacceptable and deeply disappointing. As a result of this experience, I do not feel comfortable staying at any Hilton property in the future unless this matter is properly addressed. I will also be contacting Hilton corporate to ensure this situation is reviewed thoroughly. I expect a prompt response regarding the duplicate charge, the improper smoking fee, and an explanation for the treatment we received during our stay.
• DG

  Dan Grie85

  Dec 20, 2025
  2.0
  I've checked in the 19/12/2025 at around 10 o'clock in the morning, I've booked with my company app the room with breakfast included. Anyway, the girl at the reception told me that breakfast was not included. I've asked 3 times just to be sure, but the answer was the same, so I was think there was a problem with my company's application. The next morning then I've checkout, doing before the breakfast outside, just to discover that the breakfast was included. Never seen such a lack of professionalism. Hope management will take action. Now I have to justify 2 breakfast with my company. I'll avoid this hotel in the future.
• ER

  Elizabeth Randall

  Dec 18, 2025
  1.0
  This place charges bogus fees and scams customer charges that were never made or utilized. Be careful when checking out and review receipt before leaving if you do stay here.
• HA

  Hala Abdul

  Dec 16, 2025
  2.0
  I didn’t enjoy the customer service at all. When I checked in, I asked the clerk what time check out was & he told me 4pm. I assumed because we were there due to our flight cancelation, they let airline passengers in our scenario stay later so I didn’t question it. The next day, the Indian lady at the front desk calls me around 12pm and tells me why I haven’t checked out yet while I was out of the hotel & I tell her what the guy told me the day before. She basically implied that I was lying and that wasn’t the case since check out is 11. I kept going back and forth with her and I just didn’t appreciate how she made it seem like there was no way he told me that and I was making it all up, when that wasn’t the case. I then rushed back to the hotel to check out & she gave me time to gather my stuff but I DONT appreciate her attitude with me when she approached me about the situation. It was super busy when I checked in & the chances of him saying the wrong time on accident is very possible. That interaction really pissed me off

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