Hilton Garden Inn Houston/Bush Intercontinental Airport

Reviews

• SL

  Simon Larkin

  6 days ago
  2.0
  First and foremost, the lady at check in was excellent. Friendly and chatty. As a Diamond member I stay frequently in Hilton brands and more HGI than the others. I've stayed at this location many times over the years however, it really is time to spend some money on this property, specifically the rooms. Noisy AC units, really bad shower heads and a not so comfortable bed, don't make for good stays. And now as a money grab, they charge for parking. My suggestion would be to either replace your bar attendant or train her how to actually serve and check on a person every now and again. Sad, used to be an ok place before a flight home. Again, check in experience was excellent.
• JG

  Janel Gibb

  Nov 10, 2025
  5.0
  We were nervous because we read some bad reviews, but our experience was great. I would totally stay there again. The airport shuttle was great.
• LS

  Linda Sterzinar

  Nov 9, 2025
  2.0
  Stay there one night one coffee pod in the room went down to the front desk to get another couple coffee pods they said they'd send them up 20 minutes later still waiting went down again to get a coffee pod then the front desk handed me two coffee pods bad service
• JH

  Jon H

  Oct 25, 2025
  4.0
  I stayed in this hotel recently before flying back from Texas out of the Houston George Bush Airport. It is a very convenient location to the airport. The hotel overall is in pretty good condition. There was plenty of parking available. The front desk staff was very friendly and helpful. There is not bar in the hotel so they recommended on a short 10 minute walk from the hotel. The room was in pretty good shape. The bed was pretty comfortable and the bathroom was good. About the only knock I’d have is that the room has just a bit of an off smell. Nothing too terrible but it was noticeable. I think perhaps it just hinted at the age of the hotel. Overall I had a good albeit short stay here and would stay here again when passing through.
• JM

  Jason McMillon

  Oct 16, 2025
  4.0
  One night in room 626. The room itself was very clean, and in mostly good condition. A few scuffs on the furniture, but nothing outrageous. Typical wear-and-tear for an airport property. This would have been a 5-Star review, however, the night I stayed, Oct 11th, for some reason they could not bill my food order against the room, i had to pay with a credit card. The lady at the bar said they would adjust my order for my Hilton Gold food and beverage credit when I checked out. Upon checking out, the lady at the front desk said she'd have to look into it and take it to their finance manager, and email me back. I left my receipt with her, 2 days pass, and I hear nothing from the hotel. I call and speak to someone who says they'll take the information and have the GM, Sasha, get back to me. Three days later, and I have not heard from Sasha even after leaving voicemails for her. I try to keep things at the property level, but when a General Manager can't respond to a guest issue, I had to take it to Hilton Guest Assistance. While they couldn't credit or discount my bill to the hotel, they did compensate me with some Honors points that I can use in the future. Honestly, if it had not been for this issue of not being able to get someone from the hotel to help me with not honoring my honors perk, this would have been a 5-Star stay. I don't fault any of the employees that tried to help me, it was something beyond their control. This failure was on the GM, Sasha, for not getting back to me and not making themselves available for nearly a weeks time to speak to me about the issue. I find this odd as this is apparently an Aimbridge managed property, and they are usually excellent.

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