Hampton Inn & Suites Houston Heights I-10

Reviews

• EG

  Eric Gallegos

  2 days ago
  3.0
  I'll start with the good stuff. Staff is great. Internet is blazing and for a person who wor from the road internet is a must. If you need a place to work they have plenty of nooks and electric plugs to work. And I'm not sure how old the hotel is but it feel either newish or recently refurbished The negatives, the room AC wouldn't go below 72 and it felt warmer than that. When I tried to call down to the front desk my phone didn't work. But the weirdest part is that the hotel sits BEHIND a restaurant. There is no easy access to it. It's actually in a sweet location but with really terrible access to it.
• ML

  Michael Levant

  4 days ago
  1.0
  The rooms facing the freeway and incredibly loud and distracting. You can hear everything including the semi trucks, motorcycles and passing vehicles. You should have an idea where your room would be located to have an informed decision
• BM

  BDI Mister Magic

  Feb 12, 2026
  1.0
  I stayed here on February 2nd. This was a very nice hotel. Very quiet. A really quiet experience. The brother who works overnight, I believe his name is Jerrell... (apologies if I got it wrong) but man such a wonderful soul and a great person. His customer service was outstanding!!!! However, on this same day 2/2/26, the lady at the front desk who worked the shift before him, asked us to give her a minute because she was busy handling something. I get that she was alone but when there is a FULL LINE waiting at the desk and you SEE US, you should tell whoever those "event" people were, that you can get back to them later because you have guests waiting at the front. She made us wait almost 20 minutes. Tell those people to wait. Period. This happened around 7-8pm last night. I mean it was unbelievable. I don't care what event is here to set up or take things down, when guests arrive at the front, you stop what you are doing. I am not sure if there was an event going on... but there were some people setting up or taking things down in one of the conference rooms down the hall. Honestly, I really do not understand why she thought it was more important than taking the guests at the front desk. Everybody was sighing and rolling their eyes. That really was awful that she did that. Its basic 101.
• JM

  Jennifer Meeker

  Jan 5, 2026
  4.0
  The cards/mobile key don't seem to work on the side doors so you have to walk to the front door to get in. Also the front gate is closed during the night, but it seems that the side gate on the main road is always open.
• TJ

  T J

  Dec 29, 2025
  2.0
  I want to note a safety and access concern for future guests. The former Denny’s property located at the front driveway entrance to this Hampton Inn appears to now operate as an adult entertainment venue. Unfortunately, hotel access requires driving through that same parking lot. During my stay this weekend, vehicles were repeatedly stopped in the shared driveway, requiring me to stop my car multiple times just to reach the hotel entrance. There was a high level of loitering and activity in the area, and the environment felt uncomfortable and unsafe, particularly at night. While the hotel itself may not control the neighboring property, the shared access situation significantly impacted my sense of safety and convenience as a guest. I would encourage hotel management to clearly disclose this access issue to guests and, if possible, explore alternative entry options or added security measures. One thing that troubled me was the parking lot gate was wide open throughout the day. With the activity out front, this made me worry my vehicle would be broken into. The hotel is also facing I-10, so you may want a north facing room if you are impacted by busy freeway noise.

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