Business Details
About
HotelHampton Inn
The Hampton Inn Houston-Willowbrook Mall hotel is conveniently located in the Willowbrook Mall shopping center in northwest Houston, Texas. The hotel is within walking distance to the Willowbrook Mall, home to over 160 different shops and over 10 nationally known restaurants such as Olive Garden, Chili's and BJ's Pizza.
The Hampton Inn Houston-Willowbrook Mall hotel features 75 beautifully appointed non-smoking rooms. The Willowbrook Mall Hampton Inn hotel also boasts free WiFi, an indoor pool, complimentary local calls, express check out, and a fax and copy service for our guests. Guests of this Houston, Texas Hampton Inn Willowbrook Mall hotel will also enjoy the complimentary On the House hot breakfast and the On the Run breakfast bags (available Monday-Friday).
Wrap up your day with a visit to Sam's Boat, located next door to the hotel.
We love having you here at the Hampton Inn Houston-Willowbrook Mall hotel in Houston, Texas.
Location
Hampton Inn Houston-Willowbrook Mall
7645 West FM 1960, Houston, TX
77070, United States
Hours
Reviews
3.9
450 reviews
5 stars
214
4 stars
96
3 stars
68
2 stars
29
1 star
43
What are people saying?
AI-generated from recent customer reviews
Renovation Issues
Many customers reported ongoing renovations causing disruptions, including poor room conditions and lack of amenities.
Cleanliness Concerns
Numerous reviews highlighted issues with room cleanliness, including unpleasant odors, mold, and dirty bathrooms.
Service Quality
While some guests praised friendly staff, others experienced rude service and inadequate responses to complaints.
Breakfast Quality
Several reviews criticized the breakfast offerings as subpar, with cold food and limited options.
Location Feedback
The hotel is conveniently located near shopping and restaurants, but some guests noted safety concerns in the area.
- SRShekayla RobinsonDec 6, 20253.0Didn't like the fact that this particular place charged $100 a night on incidentals and in the midst of remodeling with a poor service of breakfast
- CRCris RamirezNov 9, 20251.0This location is under construction, elevator is not working. Carpet stinks in the hallway and rooms.
- JRJeevanandam RanganathanNov 5, 20251.0I could not sleep for whole night the room had bad smell probably air filled with mold . i feel my nose was burning as well. very terrible experience. i worngly booked for a date and asked for change when i visited there they didn't change or refunded. i have to book again . Also i could not reach out their phone no one pick. Please never stay here even if the offer free room.
- KBK BaileyOct 28, 20253.0They were in the middle of renovations during my stay. Room numbers were pieces of paper and there was no free breakfast, you had to walk to the hotel next door for that. Which was also pointed out with hand written pieces of paper taped to the wall. There was drywall dust in the bathroom and random holes in the bathroom ceiling.
- ARAl RowlandOct 26, 20255.0The website clearly informs you that this hotel is under renovation, so the logical deduction is that rooms are going to be dated. The price point was lowered to account for the construction and older rooms, which combined with the front desk staff when we checked in, makes it a 5 star review. At check-in, the clerk was up front about the renovations, the shape of the rooms, and proactively said she would do accommodate us in any way if the room had issues. Location is convenient.
Frequently Asked Questions About Hampton Inn Houston-Willowbrook Mall
What are the check-in and check-out times at Hampton Inn Houston-Willowbrook Mall?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hampton Inn Houston-Willowbrook Mall offer free WiFi to guests?
Yes, the hotel provides complimentary WiFi available in public areas and a public internet terminal.
Is parking available at the hotel, and is there a fee?
Yes, self-parking is available for free for guests at the hotel.
Are pets allowed at Hampton Inn Houston-Willowbrook Mall?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does the hotel provide?
The hotel offers accessible parking, elevators, and an accessible pool to accommodate guests with mobility needs.
Is breakfast included during the stay at this hotel?
Yes, a complimentary breakfast with buffet options is available for guests.
What fitness amenities are available at the hotel?
Guests can enjoy a free fitness center equipped with elliptical machines, treadmills, and free weights.
Does the hotel allow guests to bring their pets and still enjoy nearby dining options?
Yes, pets are allowed at the hotel, and guests can easily visit nearby dining spots like Sam's Boat, BJ's Restaurant & Brewhouse, and Chili's Grill & Bar, all within walking distance.
What shopping centers are near Hampton Inn Houston-Willowbrook Mall for guests interested in shopping?
Guests can visit the Willowbrook Mall, which is home to over 160 shops including Macy's Backstage, Abercrombie & Fitch, Ann Taylor, and Plato's Closet, all conveniently located near the hotel.
Are there any nearby entertainment or recreational venues for families staying at the hotel?
Yes, families can enjoy the iRise Trampoline & Fun Park nearby, perfect for active recreation. Additionally, guests can visit Whiskey River North and Revolver for nightlife and entertainment.