Business Details
About
Hotel
The Hampton Inn Houston-Willowbrook Mall hotel is conveniently located in the Willowbrook Mall shopping center in northwest Houston, Texas. The hotel is within walking distance to the Willowbrook Mall, home to over 160 different shops and over 10 nationally known restaurants such as Olive Garden, Chili's and BJ's Pizza.
The Hampton Inn Houston-Willowbrook Mall hotel features 75 beautifully appointed non-smoking rooms. The Willowbrook Mall Hampton Inn hotel also boasts free WiFi, an indoor pool, complimentary local calls, express check out, and a fax and copy service for our guests. Guests of this Houston, Texas Hampton Inn Willowbrook Mall hotel will also enjoy the complimentary On the House hot breakfast and the On the Run breakfast bags (available Monday-Friday).
Wrap up your day with a visit to Sam's Boat, located next door to the hotel.
We love having you here at the Hampton Inn Houston-Willowbrook Mall hotel in Houston, Texas.
Location
Hampton Inn Houston-Willowbrook Mall
7645 West FM 1960, Houston, TX
77070, United States
Hours
Reviews
3.9
449 reviews
5 stars
215
4 stars
96
3 stars
66
2 stars
29
1 star
43
What are people saying?
AI-generated from recent customer reviews
Renovation Issues
Many guests noted that the hotel is currently undergoing renovations, leading to dated rooms and various maintenance issues.
Cleanliness Concerns
Numerous reviews mentioned unpleasant odors in rooms, dirty bathrooms, and issues with mold and mildew.
Staff Service
While some guests praised the friendliness and helpfulness of the staff, others reported rude behavior and poor customer service experiences.
Breakfast Quality
The breakfast offerings received mixed reviews, with many guests describing it as mediocre or lacking variety.
Location Advantages
The hotel is conveniently located near shopping and dining options, which was appreciated by several guests.
- CRCris RamirezNov 9, 20251.0This location is under construction, elevator is not working. Carpet stinks in the hallway and rooms.
- JRJeevanandam RanganathanNov 5, 20251.0I could not sleep for whole night the room had bad smell probably air filled with mold . i feel my nose was burning as well. very terrible experience. i worngly booked for a date and asked for change when i visited there they didn't change or refunded. i have to book again . Also i could not reach out their phone no one pick. Please never stay here even if the offer free room.
- KBK BaileyOct 28, 20253.0They were in the middle of renovations during my stay. Room numbers were pieces of paper and there was no free breakfast, you had to walk to the hotel next door for that. Which was also pointed out with hand written pieces of paper taped to the wall. There was drywall dust in the bathroom and random holes in the bathroom ceiling.
- ARAl RowlandOct 26, 20255.0The website clearly informs you that this hotel is under renovation, so the logical deduction is that rooms are going to be dated. The price point was lowered to account for the construction and older rooms, which combined with the front desk staff when we checked in, makes it a 5 star review. At check-in, the clerk was up front about the renovations, the shape of the rooms, and proactively said she would do accommodate us in any way if the room had issues. Location is convenient.
- JZJesusita ZapataOct 22, 20253.0The staff is at times really nice. Although they did treat a customer that was staying there very rudely in front of everyone questioning if he was a guest there almost like simply because he was black and carrying a plastic bag with him at breakfast. The front desk attendant very rudely asked are you a guest here. I thought it was rude to single him out. Maybe no one else thought it was rude but I would have been livid if it was me. But he was very polite and said yes. The room smelt of mildew and wet dog the toilets were dirty they only give you two large towels and the AC really didn't work everything was always humid like a swamp cooler was being used not a refrigerated air. Breakfast is mediocre and the night staff is great but morning could use an attitude adjustment.
Frequently Asked Questions About Hampton Inn Houston-Willowbrook Mall
What are the check-in and check-out times at Hampton Inn Houston-Willowbrook Mall?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hampton Inn Houston-Willowbrook Mall offer free WiFi to guests?
Yes, the hotel provides complimentary WiFi available in public areas and a public internet terminal.
Is parking available at the hotel, and is there a fee?
Yes, self-parking is available for free for guests at the hotel.
Are pets allowed at Hampton Inn Houston-Willowbrook Mall?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does the hotel provide?
The hotel offers accessible parking, elevators, and an accessible pool to accommodate guests with mobility needs.
Is breakfast included during the stay at this hotel?
Yes, a complimentary breakfast with buffet options is available for guests.
What fitness amenities are available at the hotel?
Guests can enjoy a free fitness center equipped with elliptical machines, treadmills, and free weights.
Does the hotel allow guests to bring their pets and still enjoy nearby dining options?
Yes, pets are allowed at the hotel, and guests can easily visit nearby dining spots like Sam's Boat, BJ's Restaurant & Brewhouse, and Chili's Grill & Bar, all within walking distance.
What shopping centers are near Hampton Inn Houston-Willowbrook Mall for guests interested in shopping?
Guests can visit the Willowbrook Mall, which is home to over 160 shops including Macy's Backstage, Abercrombie & Fitch, Ann Taylor, and Plato's Closet, all conveniently located near the hotel.
Are there any nearby entertainment or recreational venues for families staying at the hotel?
Yes, families can enjoy the iRise Trampoline & Fun Park nearby, perfect for active recreation. Additionally, guests can visit Whiskey River North and Revolver for nightlife and entertainment.