Brand Certified
Hampton Inn Houston-Willowbrook Mall
3.9(456 reviews)
Certified by Hampton Inn Houston-Willowbrook Mall • Mar 01, 2026
Business Details
7645 West FM 1960, Houston, TX
77070, United States
Certified by Hampton Inn Houston-Willowbrook Mall • Mar 01, 2026
(281) 955-2400
Certified by Hampton Inn Houston-Willowbrook Mall • Mar 01, 2026
https://www.hilton.com/en/hotels/houwmhx-hampton-houston-willowbrook-mall/
Certified by Hampton Inn Houston-Willowbrook Mall • Mar 01, 2026
About
Certified by Hampton Inn Houston-Willowbrook Mall • Mar 01, 2026
HotelHampton Inn
The Hampton Inn Houston-Willowbrook Mall hotel is conveniently located in the Willowbrook Mall shopping center in northwest Houston, Texas. The hotel is within walking distance to the Willowbrook Mall, home to over 160 different shops and over 10 nationally known restaurants such as Olive Garden, Chili's and BJ's Pizza.
The Hampton Inn Houston-Willowbrook Mall hotel features 75 beautifully appointed non-smoking rooms. The Willowbrook Mall Hampton Inn hotel also boasts free WiFi, an indoor pool, complimentary local calls, express check out, and a fax and copy service for our guests. Guests of this Houston, Texas Hampton Inn Willowbrook Mall hotel will also enjoy the complimentary On the House hot breakfast and the On the Run breakfast bags (available Monday-Friday).
Wrap up your day with a visit to Sam's Boat, located next door to the hotel.
We love having you here at the Hampton Inn Houston-Willowbrook Mall hotel in Houston, Texas.
Location
Certified by Hampton Inn Houston-Willowbrook Mall • Mar 01, 2026
Hampton Inn Houston-Willowbrook Mall
7645 West FM 1960, Houston, TX
77070, United States
Hours
Certified by Hampton Inn Houston-Willowbrook Mall • Mar 01, 2026
Reviews
3.9
456 reviews
5 stars
216
4 stars
97
3 stars
68
2 stars
29
1 star
46
What are people saying?
AI-generated from recent customer reviews
Renovation Issues
Many customers reported that the hotel is undergoing renovations, leading to unsatisfactory conditions such as strong paint smells, unclean carpets, and general disarray.
Service Quality
While some guests praised the friendliness and helpfulness of the staff, others experienced rude service and poor handling of complaints.
Cleanliness Concerns
Numerous reviews highlighted issues with cleanliness, including unpleasant odors in rooms, dirty bathrooms, and mold.
Breakfast Quality
Guests expressed disappointment with the breakfast offerings, describing them as basic and lacking variety.
Location Feedback
The hotel's location received mixed reviews, with some guests appreciating its proximity to shopping and dining, while others noted safety concerns.
- JLjason lauFeb 17, 20261.0I was given a room but this place is under renovation. It looks like a mess. Check these photos. It smells strongly of paint. The labels on the doors are made of paper. There are open HVAC ducts in the dry wall. I was not told about this renovation during my booking. I would never stay here again. Just look at the floor and carpet. It is half demolished and the walls after being primed. I don't believe they can rent rooms out like this.
- EWEbonee WardFeb 5, 20261.0Terrible service, charged me my card and cancelled my reservation claiming I’ll get the money back. This location needs to just close down. The renovations are pointless Update: 4 days later, still haven’t received my money back
- SSSparkie787Feb 1, 20264.0Hotel is under renovation,staff and management worked hard to make the stay as comfortable as possible despite this so worth 4 stars. Front desk and housekeeping friendly and helpful, location is great.
- HHHaileeJan 17, 20265.0The front desk was really helpful !
- SRShekayla RobinsonDec 6, 20253.0Didn't like the fact that this particular place charged $100 a night on incidentals and in the midst of remodeling with a poor service of breakfast
Frequently Asked Questions About Hampton Inn Houston-Willowbrook Mall
What are the check-in and check-out times at Hampton Inn Houston-Willowbrook Mall?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hampton Inn Houston-Willowbrook Mall offer free WiFi to guests?
Yes, the hotel provides complimentary WiFi available in public areas and a public internet terminal.
Is parking available at the hotel, and is there a fee?
Yes, self-parking is available for free for guests at the hotel.
Are pets allowed at Hampton Inn Houston-Willowbrook Mall?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does the hotel provide?
The hotel offers accessible parking, elevators, and an accessible pool to accommodate guests with mobility needs.
Is breakfast included during the stay at this hotel?
Yes, a complimentary breakfast with buffet options is available for guests.
What fitness amenities are available at the hotel?
Guests can enjoy a free fitness center equipped with elliptical machines, treadmills, and free weights.
Does the hotel allow guests to bring their pets and still enjoy nearby dining options?
Yes, pets are allowed at the hotel, and guests can easily visit nearby dining spots like Sam's Boat, BJ's Restaurant & Brewhouse, and Chili's Grill & Bar, all within walking distance.
What shopping centers are near Hampton Inn Houston-Willowbrook Mall for guests interested in shopping?
Guests can visit the Willowbrook Mall, which is home to over 160 shops including Macy's Backstage, Abercrombie & Fitch, Ann Taylor, and Plato's Closet, all conveniently located near the hotel.
Are there any nearby entertainment or recreational venues for families staying at the hotel?
Yes, families can enjoy the iRise Trampoline & Fun Park nearby, perfect for active recreation. Additionally, guests can visit Whiskey River North and Revolver for nightlife and entertainment.
Brand Certified Facts from Hampton Inn Houston-Willowbrook Mall
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