Location.com logo
Brand Certified

Hampton Inn Houston-Brookhollow

3.8
(614 reviews)

Business Details

12909 Northwest Freeway, Houston, TX
77040, United States
(713) 939-7100
https://www.hilton.com/en/hotels/hounohx-hampton-houston-brookhollow/

About

HotelHampton Inn
The newly renovated Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway, Highway 610 and the center of the northwest business district. Enjoy easy access to all major freeways, The Galleria, Energy Corridor and Cypress. Key businesses nearby the hotel include: Caterpillar, Office Depot, Luby’s, Staples, Houston County Appraisal District, Baseball USA, Lakewood Church, Rice University, Reliant Arena, Minute Maid Park, Toyota Center, Prairie View University and Texas Southern University. Memorial City Mall, Houston Arboretum/Nature Center, La Fuentes Winery and Sam Houston Race Park are close by for shopping, dining and entertainment. For more adventure, the hotel is only 15 minutes from the events held at the George R. Brown Convention Center, upscale shopping at The Galleria and Downtown Houston. Wake up each morning to Hampton’s free hot breakfast. If you’re in a hurry, grab a free Hampton’s on the Run Breakfast Bag. Our newly renovated guest rooms include a 49-inch HDTV with pay per view movies and games, free WiFi, microwave and refrigerator. Upgrade to a suite for extra space and a whirlpool bathtub. Other onsite amenities include an outdoor pool, fitness center, laundry facility and meeting room for up to 35 guests.

Location

Hampton Inn Houston-Brookhollow
12909 Northwest Freeway, Houston, TX
77040, United States

Hours

Reviews

3.8
614 reviews
5 stars
293
4 stars
123
3 stars
76
2 stars
37
1 star
85

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted problems with cleanliness, including reports of mold, pests, and dirty carpets.

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and unprofessional behavior.

Comfort and Maintenance

Guests reported discomfort due to outdated rooms, uncomfortable beds, and issues with air conditioning and humidity.

Breakfast Quality

The breakfast offerings were frequently described as subpar, with complaints about food quality and availability.

Safety Concerns

Several reviews raised alarms about security issues, including thefts from the parking lot and overall safety of the location.
  • TG
    Tracie Gibson
    2 days ago
    4.0
    I appreciate that although the property was a bit dated, it was clean and tidy. The front desk clerk was so nice. There is limited parking out front. If you can’t get a spot, you have to park in a gated area where you need a key. That’s kind of a pain. The fitness center exits directly to the gated parking lot which is a little strange.
  • CC
    Cassandra Castillo
    Feb 21, 2026
    2.0
    There is probably mold in the rooms because it’s so humid everything feels wet. I ended up in the ER after attempting sleep and woke up short of breath. That much moisture is not only uncomfortable it’s not safe for bacteria growth and mold formation.
  • LL
    Lilia
    Feb 13, 2026
    3.0
    they lock the doors at 6pm, you need a key card. parking, you also need a key. what are they protecting?? the location is also on the side of the high way so you’ll either miss it and do a 5 minute loop to get back to it, or you’ll just struggle to sleep from the traffic.
  • LL
    Lilia (LiliaTheSuccubus)
    Feb 13, 2026
    3.0
    they lock the doors at 6pm, you need a key card. parking, you also need a key. what are they protecting?? the location is also on the side of the high way so you’ll either miss it and do a 5 minute loop to get back to it, or you’ll just struggle to sleep from the traffic.
  • CB
    Candace Bingham
    Feb 10, 2026
    5.0
    My family and I stayed here with my husband and our son, and Danita made our experience so pleasant. We drove in and arrived pretty late, but she still welcomed us with kindness and checked us in without making us feel rushed. She made sure we knew all the breakfast details and even gave our 2-year-old a sweet treat while he waited as patiently as a tired toddler could after hours in the car. Her kindness and helpfulness really stood out and made us feel taken care of. Thank you, Danita!

Brand Certified Facts from Hampton Inn Houston-Brookhollow

Hampton Inn Houston-Brookhollow partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: