Business Details
About
HotelEmbassy Suites
The new Embassy Suites by Hilton Houston West – Katy hotel is located just south of Interstate 10, about 10 miles from Katy, Texas. Stay at our all-suite hotel to enjoy convenient Energy Corridor access, free made-to-order breakfast and Evening Reception* daily, plus a microwave and mini-fridge in your suite.
Our west Houston hotel's second floor is dedicated to meetings and events, with 7,000 sq. ft. of flexible space. Invite up to 350 guests to your wedding in the Rice Ballroom, or take advantage of the business center for last-minute changes to the schedule of your mid-sized conference. Parking is complimentary.
The 24-hour fitness center features the latest cardio equipment, and the George Bush Hike and Bike Trail is just behind the hotel. Take advantage of our relaxing indoor pool.
Unwind with a local lager after a long day. Embassy Suites Houston West – Katy offers a lobby bar, restaurant and room service. Other amenities include premium suites and a 24-hour convenience market.
Shops, restaurants and entertainment venues are just a short ride away on our complimentary shuttle, which travels within five miles of the hotel. Situated about 30 miles from both of Houston's main airports, our extended stay hotel is close to Katy companies, the Merrell Center and Baseball USA.
Location
Embassy Suites by Hilton Houston West - Katy
16435 Katy Freeway, Houston, TX
77094, United States
Hours
Reviews
4.5
1,724 reviews
5 stars
1,225
4 stars
296
3 stars
82
2 stars
29
1 star
92
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several customers reported issues with cleanliness, including dirty rooms and bathrooms, and some noted that housekeeping was inconsistent.
Customer Service
While many guests praised the friendly and attentive staff, there were also complaints about rude service and unhelpful responses to issues.
Breakfast Quality
The complimentary breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking or cold.
Amenities and Maintenance
Guests appreciated the amenities like the happy hour and shuttle service, but there were complaints about maintenance issues, such as broken appliances and outdated facilities.
- CAchristine “CJ” alvarado1 day ago5.0Great location and excellent service. Love their breakfast and made to order omelets or eggs.
- PRP Retz2 days ago2.0The hotel badly needs refurbishment. There is a very strong and unpleasant smell as soon as you enter the building, and the rooms are clearly overdue for upgrading. The sofa bed looked like it is rarely, if ever, used. Despite requesting it to be made up with sheets, when we opened it, it was covered in dust and had no bedding at all. We had to request sheets separately and make the bed ourselves. The mattress for the sofa was extremely thin and uncomfortable. The bathroom doors do not lock, and several pieces of furniture in the room were visibly damaged. The room itself also had a persistent musty smell. There were parties happening every night near the lobby area, which made it extremely loud and more like a nightclub than a hotel. This was very unusual and not what we would expect during a hotel stay. Overall, I expected a much higher standard from a Hilton hotel and was disappointed with the stay.
- ASAsma SaidJan 5, 20265.0At the wedding I was told by head waiting staff to not to drop flower petals on the floor or else I will be charged a cleaning fee. I don't think any wedding will not have flower girls or flowers .
- PPPat PriceDec 30, 20255.0Gr8 happy hr ⁉️ Clean rooms with fridge microwave and a balcony. Plenty of parking and has indoor pool.
- MMMatt MireDec 13, 20255.0Absolutely amazing stay. This property feels brand new and spotless — everything smelled fresh and clean throughout the entire building. From the moment I walked in, the staff was incredibly friendly, welcoming, and efficient. Check-in was quick, and they even helped me out with a few things I had forgotten without hesitation. The complimentary evening reception was a really nice touch, and breakfast was great with plenty of options. Parking was easy and convenient, which is always a plus. Honestly, there’s nothing to complain about — great value for what you get, excellent service, and a very comfortable stay overall. Highly recommend. Five stars all the way.
Frequently Asked Questions About Embassy Suites by Hilton Houston West - Katy
What are the check-in and check-out times at Embassy Suites by Hilton Houston West - Katy?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, complimentary made-to-order breakfast is available for all guests.
Are pets allowed at Embassy Suites by Hilton Houston West - Katy?
Yes, both cats and dogs are welcome at the hotel.
Is parking available for guests and is there a fee?
Self-parking is available free of charge for guests.
Does the hotel have a fitness center and pool?
Yes, the hotel features a 24-hour fitness center and an indoor pool for guests to use free of charge.
What dining options does Embassy Suites by Hilton Houston West - Katy provide?
There are two restaurants on site, a lobby bar, and room service is also available.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
What sustainability and eco-friendly features does the hotel have?
The hotel holds eco-certifications such as ISO14001 and ISO50001, uses energy-efficient heating, cooling, and lighting systems, offers eco-friendly toiletries, and runs programs for food waste reduction and linen reuse.
Are there any nearby medical or health services near the hotel?
Yes, nearby health-related services include Light Bearers Home Care, SYNERGY HomeCare of Katy, TX, BioStar Clinical Research, and Taylor Counseling Group - West Houston.
What local attractions or services can guests access using the hotel’s complimentary shuttle?
Guests can use the hotel's complimentary shuttle to visit nearby shops, restaurants, and entertainment venues within a five-mile radius, enhancing their stay with convenient local access.