Business Details
About
HotelDoubleTree
Enjoy friendly hospitality, upscale guest rooms, contemporary facilities and a freshly baked warm chocolate chip cookie upon arrival at DoubleTree by Hilton Hotel Houston-Greenway Plaza. Set in the Greenway Plaza business complex, this stylish hotel near the Houston Galleria area offers easy access to many Houston businesses, attractions, shopping, the Houston Medical Center and leisure options. Complimentary transportation is available within a three mile radius of the hotel.
All of the spacious, club-style guest rooms feature modern amenities and luxurious touches to make you feel at home. Enjoy stunning downtown and River Oaks views through floor-to-ceiling windows and relax in the sumptuous Sweet Dreams by DoubleTree bed. Upgrade to a Corner King or a suite for additional space.
With 26,992 sq. ft. of flexible function space and the latest A/V technology, this Houston hotel is the perfect place to hold your next business meeting or social event. Our dedicated staff will be on hand to ensure your event is executed perfectly. Stay connected with the complimentary 24-hour business center and complimentary WiFi in all the hotel’s public areas. Read the morning papers over a cup of coffee in the onsite Starbucks, savor Texas-inspired specialties in the stylish Bistro 59, or unwind with a cocktail and a selection of lighter dishes in Edloe’s Lounge.
Location
DoubleTree by Hilton Hotel Houston - Greenway Plaza
6 E Greenway Plaza, Houston, TX
77046, United States
Hours
Reviews
3.8
2,334 reviews
5 stars
1,026
4 stars
566
3 stars
240
2 stars
160
1 star
342
What are people saying?
AI-generated from recent customer reviews
Room Condition
Many guests reported that the rooms are outdated, with issues such as mold, leaks, and general cleanliness concerns.
Staff Service
While some guests praised the staff for their friendliness and helpfulness, others experienced dismissive or unprofessional behavior.
Parking Issues
Guests frequently mentioned difficulties with parking, including high fees, tight spaces, and broken escalators.
Amenities and Facilities
The hotel amenities, including the restaurant and bar, received mixed reviews, with some guests finding them overpriced and underwhelming.
Overall Experience
Overall, many guests felt that the hotel did not meet expectations for a Hilton property, citing poor maintenance and lack of attention to guest concerns.
- 7M77 Mart2 days ago1.0Worst experience AC not working Hot water not working I changed 3 rooms all are same Highly not recommended
- THTina HarrisJan 5, 20263.0My stay began on a very disappointing note. I was visiting to celebrate my birthday, and unfortunately, several aspects of the experience fell short. The initial service from the front desk staff was minimal, with no explanation of hotel amenities or notification of issues such as the escalator from the parking garage being out of service. I believe this information should be communicated, especially when guests are directed to park in the garage. Additionally, the room did not meet the standards I expect from a Hilton brand property. There were visible stains on the flooring, stained light fixtures, and dim lighting in the bathroom. Overall, the hotel appears to be in need of a significant upgrade. That said, after speaking with a manager/supervisor, Robin, my experience improved considerably. She was exceptionally pleasant, professional, and attentive. Her positive demeanor and willingness to follow up made a meaningful difference in my stay. Had it not been for her assistance and customer-focused approach, I would have checked out early. Because of her, I was able to make the best of the remainder of my visit.
- JKJoyce KristianssonDec 16, 20252.0Condensate tube leaking into sink - on purpose; shower knob loose, tub faucet loose. Shared with receptionist - she cut me off - I think they've heard it so many times they just automatically offer another room. She said maintenance needed to check out the new room first. Time went by, no response. I reach out, another receptionist immediately gives me a new room number - we went to the room before moving in and found it had the exact same issues! This place is falling apart, and the staff are helpless - just complaint takers, really, Oh, and we had been upgraded to a corner room - so much for that. Last year it was supposedly being renovated...but none of the rooms. Really disappointing. We checked out and went to a different hotel. RESPONSE to RESPONSE: I emailed the address on the receipt; no response. So I have contacted the hotel. Perhaps you should reach out to them.
- LKLars KristianssonDec 16, 20251.0Do not stay at this hotel - it's run down and the staff could not care less about their visitors. Our room had a water overflow pipe leaking on to the bathroom sink (intentionally - see photo) and it splashed all over the bathroom counter. If you have any kind of immune issues then this will get you in trouble real fast. Asked for another room and wanted to see it before we moved but they insisted we first had to pack/check out before they would let us even see another room. We did and it had the exact same issue thus we left. The staff could not care less about this and other issues with the rooms.
- MKMissy KoskiDec 10, 20251.0Crap old hotel! Escalators from parking garage haven’t worked for over 5 months and no signage to tell you til you get to them after unpacking etc!! Self park is NOT to be used if you are handicapped at all. There’s not even a ramp for your bags as you must lift them over the curb. Parking garage is scary confusing and miserable. We booked a king, they only wanted to give us a queen until we made a big fuss! Will NEVER stay here again. Owner and managers should be ashamed!! Valet employees were nice and helpful.
Frequently Asked Questions About DoubleTree by Hilton Hotel Houston - Greenway Plaza
What are the check-in and check-out times at DoubleTree by Hilton Hotel Houston - Greenway Plaza?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does the hotel provide accessible facilities for guests with mobility needs?
Yes, the hotel offers accessible parking and elevators to accommodate guests with mobility needs.
Are pets allowed at the DoubleTree by Hilton Hotel Houston - Greenway Plaza?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the hotel?
The hotel features three restaurants, including Bistro 59 for Texas-inspired dishes, Edloe’s Lounge for cocktails and lighter fare, and an onsite Starbucks for coffee.
Does the hotel offer free WiFi to guests?
Yes, complimentary WiFi is available throughout the hotel’s public areas and there is a public internet terminal.
Is parking available at the hotel?
Yes, the hotel offers both self-parking and valet parking options.
What amenities does the hotel provide for fitness and wellness?
The hotel has a fitness center available to guests free of charge and features an outdoor pool.
Are there meeting and event spaces available at the hotel?
Yes, the hotel has 18 meeting rooms with 26,992 sq. ft. of flexible function space equipped with the latest AV technology.
What nearby restaurants or cafes can guests visit around the hotel?
Guests can visit nearby dining spots such as Rocks (a bar and American restaurant), Sprigs (breakfast and brunch), multiple Starbucks locations, Nestle Toll House Cafe By Chip, Great American Cookies bakery, and Lulus Mediterranean restaurant.
Are there nearby attractions or places of interest that guests can explore?
Guests may want to visit the Greenway Plaza Food Court for diverse food options or the River Oaks Flower House for gifts. For coffee lovers, several Starbucks and Greenway Coffee & Tea are nearby. The Renaissance Houston Hotel Greenway Plaza is also in the vicinity.