Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Reviews

• KC

  Kayana cutie2

  2 days ago
  2.0
  I had a very uncomfortable and disappointing stay at this hotel. During our time here, security approached us twice for no valid reason. It was only me and my sister in the room. We were not hosting a party, not smoking, not drinking, and not interacting with anyone else. The first time, we were simply listening to music at a low volume. The second time, we were only talking. We were told that a woman in the room next door said she felt “scared” and decided to check out, which resulted in security coming to our door again. One of the security guards, a Hispanic man, spoke to us in an aggressive and threatening manner and said he would call the police, as if we were doing something illegal or disruptive, which was completely untrue. The situation felt unnecessary, intimidating, and biased. We followed hotel rules the entire time and still felt targeted and harassed. Being threatened with police involvement over normal conversation inside a hotel room is unacceptable. On top of that, housekeeping was extremely poor. The room was not properly cleaned. Sheets were not changed, the room was not organized, and basic housekeeping standards were not met. It felt like staff did not want to do their job or provide proper service. This stay caused stress instead of comfort. Between the excessive security involvement and the lack of cleanliness, this hotel does not provide the level of professionalism expected from a Crowne Plaza. I do not recommend booking here if you value privacy, respectful treatment, and proper housekeeping.
• BB

  Benjamin

  2 days ago
  1.0
  Room and location was a great stay. But if you need something that requires the housekeeping and they are gone for the day. Good luck. I got there around 10pm at night. We just wanted to change and get ready to sleep. When my wife wanted to go to the restroom there was no toilet paper. I told my wife don't worry ill get down stairs and get some. I went down stairs and asked the receptionist for toilet paper. They told me no, I don't have any with me and I don't have the keys to the housekeeping room to get some. I explained to him that my wife needed to go to the restroom and I also have 2 other little girls. They said I have to wait till the morning until housekeeping comes to get toilet paper. I couldn't believe what he said. I'm paying for the night for the essentials like bed, shower, and restroom to be comfortable for the night. I wasn't giving the essentials for that night they were denying to give me toilet paper. I told them well can you please get it from another room. One that's not being occupied this night. Tomorrow when housekeeping comes, they can put it back. They told me I can't go to any room to take toilet paper. The toilet paper needs to stay in their own rooms. I couldn't belive this either. I was already frustrated because they were denying me toilet paper and my wife up stairs needing to go to the restroom. Then I asked So them can you change me rooms to a room that has toilet paper for the night. They also denied this. They said they couldn't change me rooms. They can only change me rooms if the room smelled bad or a/c was not working. They couldn't change me just for toilet paper. I told them this was ridiculous. I asked them what will you do in this situation. You're wife needs to go to the restroom I have 2 other little girls I need toilet paper for them for the night and your denying to give me some. They stayed quiet. Then they answered try to find another way or solution. I almost rented another room for that night just to get toilet paper for my room. Until I remembered they need to have a lobby restroom. So I asked them where was the lobby restroom. I had to go there and get the toilet paper and take it upstairs. By this time my wife couldn't hold it anymore. Im just glad this happened to my wife and not to my little girls. That same night I went online to find the telephone for customer service to inform them what happened. By that time it was already close to 11pm. They were closed. Next day I called them and explained them everything. They told me if I called them they would solve the issue. I told him it was 11pm you all were closed no one answered. He said those are the rules of the hotel, but we can take you toilet paper if you like. I told him the issue was last night not now in the morning. After all this conversation we had he asks me if I want to become a rewards member. That was funny. With that he just pretty much said he didn't care about the situation I had. I stay in hotels 1 to 2 times per month because of business. Something like this has never happened in my 24 years in business. In general the rooms are okay but the service or rules in this hotels are really bad. Even though there were several things that could be done to solve the issue. They denying doing. Even though I had paid for the night to have the essentials needed for a stay. I will definitely never stay in any of thier hotels. With those kind of rules it's not worth the night. If you need something after housekeeping is gone you're screwed.
• MP

  McKenzie Packer

  Dec 29, 2025
  1.0
  DO NOT STAY HERE. YOU WILL HAVE YOUR THINGS STOLEN. first off, parking is an extra $25/night which they don’t tell you until check in. our room had a strange smell, and the water in our bathroom was yellow with another strange smell. front desk did nothing about this. however, I can tolerate slow service and stinky rooms. what I cannot tolerate is having my belongings stolen by staff. management’s response ranged from indifferent to useless. if you value your personal property, do not stay here. after checkout, I realized the items were missing. I spent a week calling and getting placed on hold, with every employee claiming they couldn’t help. I finally had a friend nearby drive to the hotel and check for me, and after making them also wait half an hour, the manager claimed they could only find one of the items. the items were left together, one on top of the other. it is impossible to only have one. mysteriously, the most valuable item was the one they claimed they could not find. the hotel failed to investigate meaningfully or take responsibility. A place that cannot safeguard guests belongings does not deserve your money. I highly recommend ANYWHERE else.
• JO

  Jean-Leon Ollo

  Dec 29, 2025
  1.0
  I stayed at Crowne Plaza Houston and this was one of the worst hotel experiences I’ve had. I booked and paid for a suite (1424). After being out all day, I returned to a room that had not been cleaned at all. When I alerted staff, the solution proposed was that I sleep in the dirty room and make my own bed with sheets they would provide. This is simply unacceptable for any hotel, let alone a branded one. After going downstairs and arguing for over 30 minutes, my exhausted family and I were moved to a standard double room for the night, a downgrade that should never have been imposed. The next day, after another full day out, the suite was still not cleaned two consecutive days. To my disbelief, the on-site supervisor stated that since I had slept in a double room, I should remain there, despite paying for a suite. Only when a manager intervened was I moved again to another suite (1724). Compensation was limited to 50% off one night, with no apology, no other gesture, and no accountability. Completely unacceptable and deeply disappointing.
• AC

  Arnulfo Rios Cardenas

  Dec 23, 2025
  1.0
  Nuestra estancia fue muy mala de principio a fin. Reservamos una habitación para 4 adultos, con desayuno incluido, y aun así solo nos respetaron el desayuno para 2 personas. A pesar de explicar varias veces que la reserva era para cuatro, el hotel nos obligó a pagar dos desayunos adicionales en su propio restaurante, un gasto que no teníamos contemplado y que claramente no nos correspondía. La habitación fue otro problema serio: – El aire acondicionado goteaba agua, mojando parte del área y dejando un olor constante a humedad. – Durante las 3 noches de estancia no se realizó ni una sola limpieza. No cambio de toallas, no limpieza básica, absolutamente nada. La atención del personal fue fría, poco empática y evasiva. En ningún momento sentimos interés real por resolver los problemas, solo excusas y traslados de responsabilidad. Honestamente, llegamos a sentir que el trato fue peor por ser latinos, algo muy incómodo y decepcionante en un hotel que se supone recibe huéspedes internacionales. Pagamos por un servicio que no se respetó, y la experiencia estuvo muy por debajo de lo prometido. No regresaría y no recomiendo este hotel, especialmente si esperan que se respete lo que se reserva y se paga.

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