Brand Certified
Crowne Plaza Houston Galleria Area by IHG
3.9(1321 reviews)
Certified by Crowne Plaza Houston Galleria Area by IHG • Mar 01, 2026
Business Details
7611 Katy Freeway, Houston, TX
77024, United States
Certified by Crowne Plaza Houston Galleria Area by IHG • Mar 01, 2026
(713) 680-2222
Certified by Crowne Plaza Houston Galleria Area by IHG • Mar 01, 2026
https://www.ihg.com/crowneplaza/hotels/us/en/houston/houtg/hoteldetail
Certified by Crowne Plaza Houston Galleria Area by IHG • Mar 01, 2026
About
Certified by Crowne Plaza Houston Galleria Area by IHG • Mar 01, 2026
Luxury HotelWedding VenueConference CenterBusiness Meeting LocationsCrowne Plaza
Nestled in the heart of Houston’s upscale Galleria District, Crowne Plaza Houston Galleria Area combines modern sophistication with genuine hospitality. Texas hospitality — it’s in our backyard — and we’re proud to share it with every guest.
Our hotel near George R. Brown Convention Center provides effortless access to top attractions like The Galleria Mall, Houston Zoo, Downtown Aquarium, and the University of Houston, as well as the city’s best shopping, dining, and entertainment.
Enjoy spacious guest rooms and suites crafted for relaxation and productivity. Rest up in spotless rooms and on comfortable, plush beds that invite a great night’s sleep. Host events in two elegant ballrooms or versatile larger rooms and indulge in all-day dining at SeventySix11 Bistro & Lounge. Stay active in our Fitness Center, unwind by the outdoor pool, and take advantage of secure parking and complimentary Wi‑Fi for a truly elevated stay..
Location
Certified by Crowne Plaza Houston Galleria Area by IHG • Mar 01, 2026
Crowne Plaza Houston Galleria Area by IHG
7611 Katy Freeway, Houston, TX
77024, United States
Hours
Certified by Crowne Plaza Houston Galleria Area by IHG • Mar 01, 2026
Reviews
3.9
1,321 reviews
5 stars
629
4 stars
318
3 stars
132
2 stars
83
1 star
159
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive service from staff, particularly during breakfast, highlighting individuals like Veruska, Katherine, and Humberto.
Cleanliness
While some guests reported clean and well-maintained rooms, others experienced issues with cleanliness, including reports of pests and uncleaned rooms.
Noise Levels
Several reviews mentioned significant noise from the nearby freeway, impacting the comfort of guests staying in certain rooms.
Food Quality
Feedback on food quality was mixed; some enjoyed the breakfast buffet while others found the food bland and lacking variety.
Maintenance Issues
Guests reported various maintenance problems, including malfunctioning air conditioning, plumbing issues, and inadequate housekeeping services.
- JHJoanna HatleyFeb 23, 20265.0We hosted a retreat for our leadership team here, and the experience was incredible! Cherish, the director of sales, was incredibly responsive and ensured that every aspect of our stay was on point. The food was great, the rooms were clean and comfortable, and the meeting rooms had everything we needed. Above all of that, however, was the service. Every person we encountered: from Cherish to the front desk agents to the chef and the team who served the food - they all exhibited amazing customer service. Overall, it was a great experience - highly recommend!
- XXXXX NasodiNation XXXFeb 22, 20262.0Not a good place to stay at all. Located right next to the freeway, so there’s non-stop noise at all hours. Additionally, the food is bland. Breakfast is subpar (they don’t even have cheese available), dinner is also pretty bland and basic as well. There was also a bed bug (or multiple) in my bedroom. While they allowed me to switch rooms for the night, they charged me the full higher room rate that I switched into even though it was their fault for the bed bug. I got no free night, rebate or anything like that for the inconvenience. Another issue was the shower and room maintenance. I looked in the corner of my bed and saw some trash that was left by housekeeping. The shower handle was shaky and the water went down quite slowly. The maintenance is pretty bad overall. I won’t be staying here again.
- MCMARCO A. CortizoFeb 20, 20265.0Excelente hotel con muy buena ubicación Excelente atención en desayuno con Veruska, Katherine, Humberto y una chica nueva que no sé su nombre pero todo excelente, habitación, ropa muy limpia , cama almohadas, excelente recamareras Volveremos mucho aquí
- EJEstella JohnsonFeb 19, 20263.0Very expensive. They charge 25 dollars a day to use their parking lot. Our room was only cleaned twice in 7 days. The heat in the room didn't work. Even after they were supposed to fix it. It didn't work. Poor services
- AHA. HarrisFeb 9, 20265.0My mom and I have stayed here multiple times. This is our hidden gem. Spacious rooms, great AC/heater, hot shower, big bathroom. Breakfast buffet was okay. But overall this is my spot when I come into town, it used to be the Holiday Inn/Staybridge across from the gallaria mall
Frequently Asked Questions About Crowne Plaza Houston Galleria Area by IHG
Is there free Wi-Fi available at Crowne Plaza Houston Galleria Area by IHG?
Yes, complimentary Wi-Fi is available at Crowne Plaza Houston Galleria Area by IHG for guests.
What is the cancellation policy at Crowne Plaza Houston Galleria Area by IHG?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza Houston Galleria Area by IHG?
Yes, we Crowne Plaza Houston Galleria Area by IHG participates in IHG One Rewards, allowing guests to earn points for their stay.
Are the rooms and bathrooms at the Crowne Plaza Houston Galleria Area ADA compliant?
Yes, Crowne Plaza Houston Galleria Area offers guest rooms and bathrooms equipped with ADA-compliant accommodation.
Is there a concierge service available at Crowne Plaza Houston Galleria Area by IHG?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza Houston Galleria Area by IHG front desk for more information.
Is room service available at Crowne Plaza Houston Galleria Area by IHG?
Yes, room service is available at Crowne Plaza Houston Galleria Area by IHG serving delicious food and drink to your room.
Does Crowne Plaza Houston Galleria Area offer meeting space?
Yes, Crowne Plaza Houston Galleria Area features 11 event venues spanning over 12,000 sq ft with the ability to accommodate up to 400 guests.
Does Crowne Plaza Houston Galleria Area offer laundry services?
Yes, Crowne Plaza Houston Galleria Area offers access to self-service laundry facilities.
Does Crowne Plaza Houston Galleria Area feature EV charging stations?
No, Crowne Plaza Houston Galleria Area does not offer access to EV charging stations.
Which airport is closest to the Crowne Plaza Houston Galleria Area?
Crowne Plaza Houston Galleria Area offers proximity to George Bush Intercontinental Airport (IAH) and Houston Hobby Airport (HOU).
What are the check-in and check-out times at Crowne Plaza Houston Galleria Area by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Crowne Plaza Houston Galleria Area provide accessible parking for guests?
Yes, the hotel offers accessible parking for guests.
Is there a fitness center available and is it free to use?
Yes, the hotel offers a fitness center that is available for free to guests.
Are pets allowed at Crowne Plaza Houston Galleria Area?
Yes, dogs are allowed and pets are welcome at the hotel, but cats are not allowed.
Does the hotel provide laundry services?
Yes, full-service laundry is available for guests at the hotel.
Is the property smoke-free and what are the COVID-19 related safety measures?
Yes, Crowne Plaza Houston Galleria Area is a smoke-free property. They use commercial grade disinfectants, enhanced cleaning in guest rooms and common areas, and provide sanitizer. Contactless check-in and check-out are also available.
What dining options are available within the hotel?
The hotel features one restaurant called SeventySix11 Bistro & Lounge offering all-day dining, as well as a bar.
How can guests visit The Galleria Mall or Houston Zoo from the hotel?
Crowne Plaza Houston Galleria Area is located in the upscale Galleria District with easy access to The Galleria Mall and Houston Zoo. Guests can use the hotel's local shuttle service or drive to these attractions conveniently.
Are there entertainment venues near the Crowne Plaza Houston Galleria Area for evening activities?
Yes, nearby entertainment options include Houston Improv and Texas Improv Comedy - Houston, which are great spots for comedy shows and live entertainment after your hotel stay.
Does Crowne Plaza Houston Galleria Area offer shuttle service to George Bush Intercontinental Airport or Houston Hobby Airport?
The hotel offers a local shuttle service, making it easier for guests to reach George Bush Intercontinental Airport (IAH) and Houston Hobby Airport (HOU).
Brand Certified Facts from Crowne Plaza Houston Galleria Area by IHG
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