Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Welcome to the Candlewood Suites Westchase-Westheimer.At the Candlewood Suites Westchase-Westheimer your complete satisfaction is our number one priority! Our Houston, Texas extended stay hotel is centrally located in the Westchase District, near many of Houston’s top oil and gas and engineering companies, as well as many other global, national and local companies. Among these are Phillips 66,Halliburton, Schlumberger, WesternGeco, Honeywell, BP, Quest Diagnostics, and many more.Our superb complimentary services include High-Speed Wireless Internet access, Laundry Facilities, on-site Fitness Facility, DVD Lending Library, Business Center, Meeting Room, an Outdoor Pool/Jacuzzi, an outdoor Gazebo with Barbeque Grills.Visit our Candlewood Cupboard where you can shop for your favorite food and drink items on our “Honor System” and at your convenience! After a long day at work or play, you will enjoy a peaceful night’s rest with our “Comforts of Home” bedding collection.Whether you are here for business or pleasure, our goal at Candlewood Suites Beltway 8/Westheimer is to make sure you come back to us each time you visit Houston! Make your reservation today and let our friendly and professional staff help you experience your home away from home!
Location
Candlewood Suites Houston Westchase - Westheimer by IHG
11280 Westheimer Road, Houston, TX
77042, United States
Hours
Reviews
3.7
356 reviews
5 stars
164
4 stars
63
3 stars
39
2 stars
27
1 star
63
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including reports of roaches, dirty sheets, and overall poor maintenance of the rooms.
Staff Performance
While some guests praised the friendliness and helpfulness of certain staff members, others reported unprofessional behavior and poor customer service from specific employees.
Room Conditions
Guests frequently mentioned outdated and poorly maintained rooms, with issues such as broken appliances, unpleasant odors, and inadequate amenities.
Management Concerns
Several reviews criticized the management for lack of responsiveness and accountability, particularly regarding billing disputes and guest complaints.
Location and Amenities
The hotel is noted for its convenient location near shops and restaurants, but many guests felt the amenities did not meet expectations given the price.
- RRRay Bees (Ray)Nov 26, 20251.0The GM Chris Lewis evicted me because I said I didnt want room service in my room near my valuables, he heard me and told the front lady to check me out. This place has roaches, unprofessional staff and practices selective room placements, DONT NOT GO TO THIS SHIESTERS HOTEL!!!
- TMT MoneyNov 26, 20251.0Terrible hotel, they have no respect and will put you out if you do not listen to exactly what the manager says, I have a service dog they tried to say he peed and damaged the sheets and did no such thing I’m from out of town and the whole staff at this hotel has bullied me since day one pick a different hotel, pool hasn’t worked since day one, just a waste of money.
- ECEva Pope CampbellNov 9, 20255.0Had a meeting here. Meeting area was accommodate.
- KJKelly JamesSep 21, 20251.0Friend checked in this past September 19th Friday, 2025! Unfortunately front desk night worker is incompetent to begin with. Got assigned Room #204 on purpose cause this hotel does room placement control. Please be aware that this hotel's seems to practice selective room placement intentionally. Unfortunately certain guests are assigned substandard rooms. The room we got the AC unit is broken and set at a certain warm temperature word automatically turns off every 15 minutes. Fan speed is not responsible either and the unit is old and damaged which is a safety and electrical hazard since the top is exposed open with the inside wires. There's no phone lineland and the room is missing several other key components. No ice bucket and no blow dryer or ironing board. Also the pool and jacuzzi area outside in the back is not operational and close to the public. While inspecting different locations of the hotel to see if everything was in order inside the stairwell on the 3rd floor west side of the building I witness a big flying cockroach on the wall. Also in my room underneath the AC unit was another dead cockroach. This is the first time I see cockroachs at different times locations on the same night...The main entrance is locked at night so you need a keycard to get inside or have receptions buzz you in. Outside the parking lot is safe and quiet. There are no homeless people or random commotions.
- RGRikki GillumSep 12, 20255.0I couldn't be more pleased with the experience I've had. Mahi, Ms. Leslie and Mr. Chris have been phenomenal! The kindness and attentiveness has been unparalleled. The remainder of the staff have also been pleasant. I love the room, the property overall is quiet and accommodating. The location is perfectly surrounded by everything anyone could need. I love it here!
Frequently Asked Questions About Candlewood Suites Houston Westchase - Westheimer by IHG
What are the check-in and check-out times at Candlewood Suites Houston Westchase - Westheimer?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Are pets allowed at Candlewood Suites Houston Westchase - Westheimer?
Yes, both dogs and cats are welcome at the hotel.
Does Candlewood Suites Houston Westchase offer free WiFi and parking?
Yes, free WiFi is available in public areas and free parking is provided for guests.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel features accessible parking and is mobility accessible, including having an elevator.
What fitness amenities does Candlewood Suites Houston Westchase provide?
The hotel offers a free fitness center with equipment including an elliptical machine, free weights, and a treadmill.
Are there any food or convenience options available on-site?
Yes, there is a convenience store called Candlewood Cupboard where guests can shop for food and drinks at their convenience on an honor system.
What COVID-19 sanitation measures are in place at the hotel?
The hotel uses commercial grade disinfectants, has enhanced cleaning in common areas and guest rooms, employees trained in cleaning and hand washing, and sanitizers available. Contactless check-in/out and disinfection or discarding of plastic keycards are also available.
Can guests hold meetings or events at Candlewood Suites Houston Westchase?
Yes, the hotel has a business center and one meeting room available for use.
Are children welcome and do kids stay free?
Yes, the hotel is kid-friendly and kids up to age 19 stay free.
What nearby medical facilities are close to Candlewood Suites Houston Westchase?
Nearby medical centers include Kelsey-Seybold Clinic and Angie Aybar, both offering accessible healthcare services close to the hotel.
Are there options for dining near the Candlewood Suites Houston Westchase?
Yes, SONIC Drive In is a nearby fast food restaurant where guests can grab a quick meal.
What other hotels are near Candlewood Suites Houston Westchase - Westheimer?
Nearby hotels include Best Western Plus Westheimer-Westchase Inn & Suites, Quality Inn & Suites Westchase-Westheimer, and Country Inn & Suites by Radisson Houston Westchase-Westheimer, offering various lodging options in the area.