Candlewood Suites Houston North I45 Spring by IHG

Reviews

• NC

  Nik C

  Feb 16, 2026
  1.0
  I would not recommend staying at this property due to my extremely disappointing experience. Upon entering our room, we found urine and used toilet tissue left in the toilet, and the bathtub was visibly dirty. I had to request cleaning supplies from housekeeping and clean the bathroom myself. Additionally, the kitchen counter had not been properly wiped down, and several utensils in the drawer had dried food residue on them, indicating they had not been thoroughly cleaned. Another issue was the laundry facilities. Outside individuals appear to use the on-site laundry, making it very difficult for paying guests to access and complete their own laundry. Customer service was also concerning. The morning front desk attendant was consistently seated in the back area, requiring guests to call out for assistance in order to receive help. When I attempted to address my concerns, the manager was dismissive, spoke over me, and was rude during our interaction. This made an already frustrating situation even more disappointing. Overall, this stay did not meet basic cleanliness or service expectations. If I had the option, I would not award any stars. I hope management takes these concerns seriously and makes the necessary improvements. UPDATE: I would like to clarify several points regarding my stay. I did report the cleanliness issues to the front desk immediately after entering the room. That is how I obtained the cleaning spray and towel from housekeeping. I was informed that someone would address the issue; however, the housekeeper was already assisting in another room, and rather than wait further in an unsanitary space, I chose to clean the bathroom myself. Regarding the alleged damages, I respectfully disagree with the claim. I did not cause any damage to the room. If there had been any damages for which I was responsible, I would have addressed them accordingly. Suggesting that I “refused to pay” is inaccurate. I simply declined responsibility for something I did not cause. Additionally, my experience with management felt combative rather than solution-oriented. When I attempted to discuss my concerns, I felt spoken over and dismissed. As a paying guest, I expected professionalism and a willingness to resolve issues, not defensiveness. My intention in leaving feedback was to honestly share my experience. I hope this clarifies the situation and encourages a more constructive approach to guest concerns moving forward.
• JA

  Jason Appleton

  Feb 13, 2026
  5.0
  The young lady at the check in desk was very helpful, she has great customer service skills. The guy who worked there counter this morning was also great. Top shelf service. The only negative thing is the parking lot was a bit sketchy with people hanging around.
• CS

  Cassandra Simms

  Feb 3, 2026
  5.0
  I’ve stayed at this location several times… I really enjoy my stay👍🏽
• GW

  Greg williams

  Jan 8, 2026
  4.0
  Staff was great. Candlewood Suites are what they are. GREAT Value, fairly thin walls
• RR

  Raul

  Jan 1, 2026
  5.0
  I had a great and friendly experience. The morning staff was amazing! I was able to take advantage of the kitchen 🍽 area of my room. The evening staff was outstanding! I was abke to get some good night's sleep. The bed was cozy. Overall my stay was perfect and I will return!🏆🎖

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