Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
For business or pleasure, the Candlewood Suites Spring / I45 North offers the utmost in comfort and convenience for your extended stay travel. Situated just of Exit 64 off I45, we offer easy access to multiple corporate offices in the North Houston area. Our leisure guests will enjoy easy access to Wet N' Wild Splash Town and many public parks while all our guests will appreciate our all-suite hotel that is convenient to a number of businesses and attractions. We are located near Grainger, Dresser Rand, Universal Steel Americas, Pentagon freight services and a plethora of industrial and corporate companies, making this the ideal hotel for a corporate traveler. Stay productive during your trip with free high-speed internet access and a spacious work area. Visit the Woodlands Mall which is just minutes away and shop stores like Dillard's or catch a movie at the Multiplex on a rainy day. Don't forget to check out downtown Houston while you're in town which is just a short drive from the hotel. Experience the comforts of home at Candlewood Suites. We offer the best in amenities, including free guest laundry facilities and our 24-hour Candlewood Gym. After a long day, our suites with more space and full kitchenettes offer the home-like experience you need to get comfortable. Our friendly staff looks forward to serving you on your next visit to this welcoming hotel in Houston, TX near Spring.
Location
Candlewood Suites Houston North I45 Spring by IHG
16027 North Freeway, Houston, TX
77090, United States
Hours
Reviews
4.0
248 reviews
5 stars
145
4 stars
36
3 stars
16
2 stars
13
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some staff members received praise for their friendliness and helpfulness, while others were criticized for being rude and unprofessional.
Cleanliness
While some guests reported clean rooms and facilities, others noted issues such as dirty hallways, unclean bathrooms, and even pest problems.
Management Issues
Several reviews highlighted poor management practices, including unhelpful responses to complaints and lack of accountability for service failures.
Amenities
Guests appreciated the spacious rooms and kitchen facilities, but many were disappointed by the lack of breakfast options and inconsistent housekeeping services.
Location Concerns
The hotel's location received mixed reviews, with some guests feeling unsafe due to nearby activities and others finding it convenient.
- GWGreg williams5 days ago4.0Staff was great. Candlewood Suites are what they are. GREAT Value, fairly thin walls
- RRRaulJan 1, 20265.0I had a great and friendly experience. The morning staff was amazing! I was able to take advantage of the kitchen 🍽 area of my room. The evening staff was outstanding! I was abke to get some good night's sleep. The bed was cozy. Overall my stay was perfect and I will return!🏆🎖
- MDMilton DiazDec 27, 20251.0The service is horrible! Had a question and the manager who is a female that had a very strong accent couldnt answer my question & said “have a good day” hung up on me in the middle of my question. Took my business elsewhere. Dont be a manager with a rude personality Edit: NOTHING WAS CLARIFIED, please don’t lie and view/play the cameras.
- RLRyan LesterOct 3, 20255.0Night shift worker George gave excellent customer service and was so friendly!
- MAMaged AndrawisSep 18, 20251.0I stayed at Candlewood Suites Houston North for more than 21 days, and unfortunately, the experience was far below IHG’s standards. Housekeeping was only offered once a week. What kind of guest experience is that? For a property charging $85 per night, it is unreasonable to expect guests to wait a full week for cleaning. This feels like cost-cutting at the expense of basic comfort and hygiene. Guests should not be treated this way, regardless of the rate they are paying. On top of that, the front desk staff were consistently unhelpful. Every time I asked for assistance, I was told to “talk to the manager in the morning” instead of receiving immediate support. Phone calls went unanswered, and staff often had no knowledge about basic hotel information. This shows a complete lack of accountability and professionalism. The attitude at this property is dismissive — as if because the nightly rate is around $85, guests should accept substandard service. That is unacceptable. For just a few dollars more at nearby hotels, I received far superior hospitality, cleaning, and respect. An apology after the fact means nothing. It is too late, and it does not correct the frustration and disappointment I experienced throughout a 3-week stay. IHG should not allow a property under its brand to operate this way. I urge corporate leadership to review this location’s management, training, and operations. The current standards are far below what IHG promises its guests.
Frequently Asked Questions About Candlewood Suites Houston North I45 Spring by IHG
What is the check-in and check-out time at Candlewood Suites Houston North I45 Spring?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel provide free parking and is it accessible?
Yes, free parking is available and there are accessible parking options.
Are pets allowed at the hotel?
Yes, the hotel welcomes pets including dogs, but cats are not allowed.
Is there fitness equipment available for guests at the hotel?
Yes, the hotel offers a free fitness center with equipment including elliptical machines, free weights, and treadmills.
Does the hotel offer housekeeping and enhanced cleaning procedures?
Yes, housekeeping is available and the hotel uses commercial-grade disinfectants with enhanced cleaning in guest rooms and common areas.
Is there a business center and meeting rooms at the hotel?
Yes, the hotel includes a business center and has 1 meeting room available for guests.
Is the hotel family and kid friendly?
Yes, the hotel is kid friendly and kids stay free up to age 19.
Are there nearby dining options close to Candlewood Suites Houston North I45 Spring?
Yes, nearby dining options include Denny's restaurant and Cinnabon bakery and coffee shop, both within easy reach of the hotel.
What automotive services are available near the hotel?
Nearby automotive services include EF Autos Houston, Maroney Auto Sales, Coast to Coast Motors, and Southern Tire Mart at Pilot for various auto repairs, sales, and tire services.
Can guests easily access shopping and entertainment near the hotel?
Yes, the hotel is close to Woodlands Mall for shopping and near Wet N' Wild Splash Town and public parks for leisure activities.