C. Baldwin, Curio Collection by Hilton

Reviews

• JW

  Johnny White

  Dec 28, 2025
  2.0
  The hotel is very attractive from the outside, and the lobby is equally impressive. Unfortunately, the rooms did not meet a four-star standard. There was an unpleasant odor, and overall cleanliness was lacking. I stayed for two nights and requested housekeeping after the first night, but service never arrived. My partner had also arranged a birthday display in the room for our arrival, which did not happen. Customer service was disappointing, and the room condition did not reflect the quality advertised. While the bar and lobby areas are great for photos and socializing, I would not choose to stay here again.
• SC

  S C

  Dec 28, 2025
  2.0
  I would not recommend this hotel to anyone traveling with family. The only positive aspect of my stay was that the room itself was clean. Beyond that, the experience was disappointing on multiple levels. The hotel seriously lacks amenities. There is only a gym and an on-site restaurant, which does not even open for lunch. For a property positioning itself at this level, this is unacceptable. To make matters worse, valet parking is an outrageous $62 per night, offering very poor value. The worst part of the stay was the SERVICES, particularly at the front desk. During my stay, I interacted with at least five different front desk staff members, and not a single one was welcoming or showed any concern for customer service. The staff appeared disengaged and uninterested. Prior to arrival, I messaged the hotel to request a late checkout. No one responded to confirm. On the day of checkout, despite this request, I was disturbed twice before the official checkout time—first by a cleaning staff member knocking, and then again by a cleaning manager. Both interactions lacked basic courtesy. When I raised this issue at checkout, the front desk agent showed no interest in resolving the concern, repeatedly stating that the late checkout was “in the system,” without acknowledging the inconvenience or offering an apology. The experience clearly showed the staff is poorly trained, poorly managed, and not working cohesively. Overall, this hotel fails in service, coordination, and guest experience. Clean rooms do not compensate for inadequate amenities, excessive fees, and poor service. I will not be returning.
• MB

  Mr Banjo

  Dec 28, 2025
  5.0
  The hotel has friendly staff and is really clean and modern. If you wanted to vacation at Houston this hotel is in a really good area (downtown) for the aquarium, stadium, and restaurants. Also their cheeseburger is so good. And for the other reviews I saw there is a fridge but no microwave. There is a snack area but it is supposed to be for midnight snackers.
• IC

  Inah Cassandra

  Dec 26, 2025
  3.0
  My husband and I stayed at this hotel during Christmas week. The room was amazing, service great and the staff was so friendly. They even upgraded our room to an amazing view. We ordered room service and loved the pancakes! Everything went well until the night of Christmas, our neighbors were heavily vaping or something because the scent went to our room. I contacted the manager (also being mindful that it’s Christmas) and they brought up security to tell them to take their party elsewhere. The staff even allowed us to go to a different room however we were leaving early in the morning for the airport so we opted to stay. However at at around 2am, the neighbors came back and started non-stop shouting aggressively and now I was feeling unsafe. I let the staff know that I wanted to leave as soon as possible but it took about 2 hours for them to let me know it was safe to leave. I wish we would’ve changed rooms the first time especially because then it all turned violent. The staff did a great job, but I’d just like to suggest to prioritize the safety of the other customers. Hearing them yell and scream at each other for 2 hours was not fun and I was not able to get any sleep that night unfortunately. I do understand that the staff probably don’t get trained to handle situations like that but maybe that’s something to add for quality improvement. I’m rating everything 5 stars except for feeling unsafe which isn’t the hotels fault, but communication and prioritizing safety of other customers could definitely improved.
• DM

  Don Matthews

  Dec 18, 2025
  1.0
  This stay represents a clear failure of management accountability and falls well below Hilton brand standards. The initial room was damp and smelled of mold—an unacceptable condition. More seriously, my vehicle was damaged while in valet care. I reported it immediately and was repeatedly promised management follow-up. None occurred. Attempts to escalate were met with indifference and, in one instance, unprofessional conduct from a manager. Senior management never contacted me. Only after checkout was the issue finally addressed, far too late to be considered effective service recovery. For a Hilton property—especially for Hilton Honors Diamond members—this lack of urgency, communication, and accountability is unacceptable. I will not be returning.

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