C. Baldwin, Curio Collection by Hilton

Reviews

• JL

  Jody Lively

  3 days ago
  1.0
  I stayed at the C Baldwin in Houston and the hotel itself was perfectly fine.. clean room, good vibe, no complaints there. But the food? The food was an absolute crime scene. First, they brought out “sourdough.” I put that in quotes because it was really just a burnt piece of bread that looked like it had lost a fight with a blowtorch. Then came the cheese board, which tasted like it had been sitting on the counter since last Tuesday. The steak… wow. I don’t even know where to begin. Easily the worst steak I’ve ever eaten in my life. For $150, I expected something edible… maybe even good. Instead, I got something that made me genuinely wish I had ordered McDonald’s from Uber Eats. And McDonald’s would’ve been fine dining compared to this. We ordered cheesecake hoping to save the night, but the cheesecake was apparently also cooked over the same open flame as the “sourdough.” It was burnt, dry, and crumbling. I’ve never seen a cheesecake crumble before. Walmart cheesecake, seven dollars, could run laps around this thing. By the end of the meal, all I wanted to do was walk to McDonald’s and apologize for ever doubting them. Great hotel. But the restaurant? I wouldn’t recommend it to my worst enemy. Honestly, I wouldn’t recommend it to someone I kind of like. I hope they take this as a sign to rethink everything happening in that kitchen.
• AM

  Ajaye Miller

  5 days ago
  1.0
  Update: THE EXPERIENCE IS SO BAD THAT WE ARE LEAVING 2 NIGHTS EARLY TO STAY SOMEWHERE ELSE! It’s likely that we will not stay at another Hilton ever again, the Marriott provides a much better experience. I try to refrain from leaving bad reviews, because I run multiple businesses and I understand how a bad review can affect a business. That said, I must say that this review is warranted. We booked the King Room - Accessibility with Bathtub. After we went up to our room, there was a shower with a seat. Went back to the front desk to inquire why and were told that this hotel only has bath tubs in the Double Queen room. This is not what our confirmation states as shown in the screenshot AND on their website. Mind you, we drove to this hotel from 6 hours away and we’re too tired to look for another hotel for our four-night stay. The room is hot, took forever to get it to cool down and the TV doesn’t work. When we called about the TV, they stated it was a known issue that is being worked on. Why wouldn’t you warn us at check-in that the TV doesn’t work? Just walking into an extra surprise. Then I thought let’s get a drink from the bar and just relax instead of sitting around irritated while we wait for the baby crib. Went to the bar and asked “Do you have cranberry juice?” The bartender said yes, so I said can you put it in this cup and she annoyingly replied “WHAT DRINK DO YOU WANT?!?” I must have not looked like a guest, because I was NOT TREATED LIKE A GUEST. I was wearing sweats and a hoodie, I’m also black sooooo maybe she didn’t see a guest when she looked at me… but we had our $120,000 SUV parked by Valet and between nightly valet and resort fees, we’re paying $1500 to be here. When they finally made my drink, it was so gross that we poured it out and ordered our own alcohol from DoorDash. Also the baby crib is dirty, my rating: 1. Cleanliness: 2/5 2. Service: -5/5 3. Room: 1/5 4. Food/Drinks: 1/5 5. Entertainment: 1/5 We were supposed to stay at the Curio Collection - Dallas from 12/01-12/07 for my wife’s Birthday, but I’m definitely not paying $500/night when the service at another of the Hilton’s hotels is horrible. 2 out of the last 3 Hilton Stays has been so bad that I think this will have to be our last Hilton stay ever. The only good Houston Hilton is the Westchase.
• DH

  Diego Herrera

  6 days ago
  2.0
  as referred to this property by a friend that had nothing but great things to share about it, so I booked a stay to celebrate my 7 year anniversary. Unfortunately, my experience was less than subpar by comparison. I arrived on time for check-in, but was made to wait over 2 hours past the check-in time for them to finally have my room prepared. Once finally getting to the room, the room’s thermostat wasn’t functioning properly the whole night and was stuck on a high temperature, so high that we were left extremely uncomfortable while trying to sleep that night; we could not sleep at all. Due to lack of comfort and sleep, we ended up having to cut our anniversary stay short and left hours prior to check-out. Also when booking the room, prior to my arrival, I was told by a front desk employee(Khi) that they would accommodate us with a complimentary amenity for our 7 year anniversary, but 2 hours after checking in and waiting on the amenities, I messaged an employee again inquiring about my previously agreed to complimentary amenities, and was told by Marysol that they would send something up for my special occasion. I proceeded to wait on my complimentary amenity to arrive, but it never did. Obviously, this was very disappointing to me, as I was looking forward to surprising my girlfriend. This is an inconsistency of service and should be rectified for future guests to prevent any misunderstandings. If a refund is possible, I would very much so appreciate one, as this stay was not at all worth the money for all the issues I encountered.
• SM

  Sheena Martin

  Nov 17, 2025
  1.0
  As I was checking out I gave them my card to move my in room service charge to my personal card, the hotel charged my card for the I’m service room charge AND then put another $100 hold on my card. This was when I was CHECKING OUT. I’ve called the hotel to make it right but they said I have to wait 5 business days for the charge to fall off. Everything else was great but the service I’ve been given, or lack there of, has ruined anything good
• KD

  Khadijah Davison

  Nov 1, 2025
  1.0
  If I could give this place zero stars, I would. I’ve never experienced such blatant disrespect from a supposed luxury hotel. I called C. Baldwin to ask a simple question — whether the rooms had a view — and the front desk staff hung up on me three times, raised their voice, and snapped “I told you to call customer service.” When I called back to ask for the corporate office number, I was bounced around like a joke — first to reservations, then to a call center, where the representative tried to contact the property and couldn’t even get an answer. Imagine a Hilton-branded hotel where no one can provide a corporate number or basic courtesy. The entire experience was disgraceful, humiliating, and completely unacceptable. This staff member’s attitude and lack of professionalism are a stain on Hilton’s brand. I have recordings of the calls. Until this property learns what customer service actually means, I strongly advise anyone considering it to stay somewhere that values basic respect.

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