MD
Melanie Davis
Feb 19, 2026
If I could give this hotel a zero I would. Horrific customer service. I needed to drop 1 night from my 4 night stay and they refused 8 days prior to check in even though their policy on the reservation confirmation states I had until 2 days before hand to modify. Their reason was if the hotel is booked the system will not let them. I travel around the country and have never not be allowed to remove one night a whole week before the check in. WORST HOTEL
LB
Leah Brenette
Feb 19, 2026
Came in for happy hour and had a great experience. Michael the bar manager checked on our table personally and made sure everything was perfect!!
you can tell he really cares about the guest experience. Definitely appreciated the extra attention.
MK
Myrieal Kelly
Feb 16, 2026
Our weekend stay was wonderful! Check-in was smooth, the room was clean and comfortable, and checkout was just as easy. We loved the extra touches complimentary water in the lobby and candy for guests were such a nice surprise! We also checked out the bar, and OMG!!! The food was amazing! DJ was welcoming, professional, and attentive throughout our visit. He ensured our food was delivered promptly and checked on us to make sure everything was perfect. Excellent service and an overall outstanding experience! We will definitely be back for our anniversary. Thank you C. Baldwin!
GC
Gerry di chef (gerry di chef)
Feb 8, 2026
C. Baldwin by Hilton was made perfect by the staff. Kayla should be a manager (promote ahead of peers) because she held it down, it's unfortunate she only works overnights. Kayla was able to upgrade our room, explain our credit, parking situation, among other things. All that in 10 minutes before here shift ended, and even stayed back to ensure we were set! The person who checked us in didn't explain much.
Thank you K!
The hotel is located in a centralized area closed to everything. Valet was on point with our vehicle too.
The view was wonderful from there 19th floor.
Amazing experience for my wives birthday!
SS
Srishti Sabarwal
Feb 4, 2026
Horrible experience — hidden fees and misleading “resort” claims
This property charges a $23/day “resort fee,” which was only disclosed at checkout, not at check-in. That alone feels misleading.
To be clear — this is not a resort. There is no pool or resort-style amenities. They justify the fee based on having restaurants, yet there is no complimentary breakfast. Breakfast is à la carte, paid, and very limited in options.
The rooms are average at best, comparable to a standard 3-star hotel, with small bathrooms. I genuinely don’t understand why this property markets itself as a luxury stay.
Save yourself the frustration and unexpected charges by choosing elsewhere.
I’m a Hilton Diamond member, and this feedback is shared sincerely for both future guests and the property.