Blossom Hotel Houston, Curio Collection by Hilton

Reviews

• MR

  Mona Reese

  Feb 20, 2026
  5.0
  I recently had the pleasure of staying at Blossom Hotel Houston, a beautiful property I chose to revisit after a wonderful business stay last year. The hotel is stunning, well appointed, and consistently delivers a luxury experience, which is exactly why I returned. Upon arrival, there was a discrepancy with my reservation. I had booked a Deluxe Studio, high floor, King bed through my Luxury Lifestyle Collection but was initially assigned a double queen room. After several weeks of travel and having my partner meet me in Houston before my next business destination, this was disappointing. Melvin and Pertrese were exceptional. They listened carefully, reviewed the reservation thoroughly, and clearly explained that bookings made through certain lifestyle collections are processed as third party reservations, with final room assignments at the hotel’s discretion. I truly appreciated their professionalism and transparency. Most importantly, they worked diligently to accommodate me with the room type I originally reserved. Their ability to both educate and accommodate completely turned the experience around. Customer service at this level is rare, and because of Melvin and Pertrese, my stay was seamless and memorable. I will absolutely be returning.
• JS

  Judy Snyder

  Feb 16, 2026
  3.0
  While the hotel is certainly beautiful inside and the rooms very nicely decorated with nice amenities (even a Dyson hairdryer), there are “gaps” in this hotel. #1 is that the pillows are the worst hotel pillows we’ve ever experienced. After the 1st night I had such a neck ache that I asked the front desk for different pillows. Nope- what’s in the room is all there is. My sore neck ended up being a compressed nerve which required Dr visits and Physical Therapy. Next, the bar by the pool and the bar in the restaurant have very limited choices of alcohol. In both places the shelves seemed like they were on their way to being bare. Lastly, we ate in the restaurant 2 times and both times we were the only ones in there, and it was a weekend! That tells you something right there. As I said, it’s a nicely decorated hotel and the staff was nice, but because of the pillows alone, we won’t stay there again.
• DJ

  Doneicia Johnson

  Feb 14, 2026
  3.0
  Overall, the hotel was cool and a great location close to our event. The rooms were nice, and while the staff wasn’t rude, the service was disappointing and felt like a “smoke and mirrors” experience — not quite what was advertised. One elevator broke down with guests inside (including someone in my party), and we missed our event while the fire department responded. Management did not offer compensation (during check out or during follow up attempts after we left; management wouldn't call/email back). There was also misleading information about parking — it’s advertised as self-parking, but only mandatory valet at $50/day was available. We also had issues with our included breakfast not being honored, which wasn’t resolved until the day before we left. Overall, 3/5. Probably wouldn’t stay again, but if you’re looking for a quick stay based on location, and don’t mind surprise charges, it may work for you.
• AG

  Amber Griggs

  Feb 3, 2026
  2.0
  This by far goes down as one of my worst Hilton experiences. Blossom Hotel fell completely short of my expectations. I’m not sure if it had anything to do with me booking through a 3rd party vs. my Hilton honors where I’m a diamond member but I digress. Long story short I booked through Expedia in a package for a short 48 hr trip for my mom’s bday. We specifically picked this hotel for the spa but unfortunately were not able to experience it. We missed our flight due to a car accident and had to push it to the next day, Expedia reached out to the hotel explained what happened and requested that they alter the reservation and provide a refund of the one day we missed. Of course our request for refund was denied. But the worst of it is we got to the hotel Saturday morning at around 10:30 AM trying to check in and they tell us there is a strict 4 pm check in time. We ask can we check sooner due to the circumstances of our trip and even asked if we could pay more of course we were denied. The man at the front was somewhat disgruntled and rude not very friendly, but he did help us to leave our bags in bag check and said try back in an hour and call. We left and went to brunch called back in TWO hours and still the room was not ready. We then attempted to take advantage of the spa to kill time and called the hotel and asked to be transferred to the spa, it took 3 times to get an answer and to successfully transfer. Upon getting connected to the spa we were informed they were booked up into next week. Then they told us they have 2 massages and one facial, then they said they had 2 facials and one massage, then they changed it again it was getting crazy, all we wanted were 3 massages. We ended up just going to an outside massage place. Which was EXTREMELY irritating because that was the whole point of us booking this hotel. In short we didn’t make into the room until 5:30 PM, which was the bulk of our day gone. It gets even more irritating. We finally check in and at the front they tell us the rooftop bar has a happy hour of food and drinks that ends at 6 PM. We rush to the bar up there and order 3 French 75’s, 2 sliders, and truffle fries. The drinks and truffle fries come out immediately. We had to repeatedly ask the bartender where are the sliders, keep in mind they are MINISCULE like it could take 2 seconds to make them. We waited 1 whole hour and they finally the brought sliders and they were cold. So we finally get to our room to get dressed for the night and the room is nice, I will give them that, the only thing that sucks is some of the views you can see the rundown terrain below the hotel and it kind of gives eyesores. It’s going to take some time for buildings and the area to build up surrounding the hotel. And in our room our crown molding in the ceiling was cracked but other than that everything is aesthetically pleasing. My last gripe would have to be that my phone did not work in my room and I had to use my cell phone which was very weird. On top of the fact that I called and asked for more towels and was told there were only two people working in the hotel at the front and no one can bring them I would have to come down. Quite disappointing given the size of the hotel and the caliber the hotel boasts. I have just never seen such poor service from a curio collection Hilton property. Staff was just not very accommodating, helpful, or friendly or endearing. It just feels like you paid for the aesthetic with a hollow infrastructure. The property has so much potential and hopefully they change management or clean house. I would say try this property at your own risk and have a long stay and itinerary. This place isn’t for a short getaway. Enjoy my picture in front of the bathroom in the full body mirror, and my sister in the rooftop bar. Safe Travels!
• LC

  laura cole

  Feb 1, 2026
  2.0
  When I booked this hotel I was under the impression it was the best one near MD Anderson; however, having my mother report she had to take a cold to lukewarm shower twice and reporting she rather not shower twice a day like she normally does because she gets too cold is unacceptable. What is more, my father also noticed the bathroom scale was not working. Yesterday, my mother explained she went to the fitness room and many of the machines were nonfunctional. I attempted to use the phone to contact the front desk and upon picking up the phone, there was no dial tone and even after pressing multiple buttons, including the speaker button, it would not give a dial tone. Thus, on the third day I used my own phone to call the hotel. I was told by by the front desk on two occasions that he was too busy and would likely not be able to assist me today but would send me the engineer. The engineer came and let the water run for about one minute and as the water was lukewarm to slightly hotter than lukewarm, and some vapor was noted on the glass door- it was a bit hotter than what I previously experienced- he told me it was fine, despite telling him the temperature had been fluctuating while in the shower- going from cool to lukewarm. He did not seem concerned and stated that it was as hot as it was going to get. Lastly, he then went to the phone unplugged it then plugged it back in and after the phone started working looked at us like we were crazy. Instead of feeling like our needs were being met, I felt we were being judged for complaining. In my long experience of traveling to different hotels, things at hotels normally just work as they should and if someone comes to help, they just fix it and apologize it had not been working properly in the first place. This morning, I woke up at 5 am to try the shower and again got cool to lukewarm water- I again had goosebumps when showering and the mirror above the sink never accumulated any vapor until about 25 minutes into the shower. I normally take 15 minute showers and the water started getting hot at about 20 to 25 minutes in. My goosebumps went away and I noticed vapor on the mirror above the sink. I stayed in for about 5-10 more minutes and then it became lukewarm again so I got out. Even the light sitting behind the numbers by our door is not working so I suspect this could be a reflection of an underlying problem. I am a well traveled individual and my expectations were that of an upscale experience with obviously hot showers and functional devices in the room and fitness room, but the simple basics of what differentiates a mediocre hotel from a higher category have not been met here. I could find a hot shower at the most mediocre hotel. I deeply regret having utilized all of my Hilton points as a diamond member as they could have been better spent elsewhere. Unfortunately, I do not feel I could recommend this hotel to anyone. The price for parking here is $49 a night which I think is excessive and the dresser below the TV can barely hold any clothes and needs deeper drawers. I have stayed in many hotels in the past and I am not impressed. The restaurant was nice, the housekeeping crew is excellent, but the engineer and the front desk need a lot of work- especially when it comes to customer service and properly handling complaints. Stating to a customer that you are too busy is not relaying a message of control and gives the impression you are not that important and your concern will not be addressed. What is more, if a customer makes a complaint- everyone on the team should make it a priority if you believe in providing continued quality customer service and if your goal is to outperform your competitors and label your hotel luxurious- as it implies excellence. You should notify the customer you will take a deeper look into the problem and offer a solution. The only way to improve is to listen to what your customers are saying.

Frequently Asked Questions About Blossom Hotel Houston, Curio Collection by Hilton