Blossom Hotel Houston, Curio Collection by Hilton

4.0
1094 reviews

About

Hotel
Located just minutes from MD Anderson Cancer Center and the Texas Medical Center, Blossom Hotel Houston offers upscale accommodations with modern comforts, American-Asian fusion dining, a rooftop bar with downtown Houston views, and versatile event spaces ideal for meetings, conferences, and celebrations of all sizes. Experience upscale comfort and convenience in the heart of Houston.

Location

Blossom Hotel Houston, Curio Collection by Hilton
7118 Bertner Ave, Houston, TX
77030, United States

Hours

Reviews

4.0
1,094 reviews
5 stars
702
4 stars
109
3 stars
66
2 stars
42
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including unresponsive staff, billing errors, and unprofessional behavior from front desk employees.

Cleanliness Concerns

Several guests reported issues with room cleanliness, including unclean sheets, hair on floors, and inadequate housekeeping services.

High Parking Fees

Valet parking at $50 per night was frequently criticized, with many guests expressing frustration over the lack of self-parking options.

Operational Problems

Guests experienced multiple operational issues, such as malfunctioning TVs, elevators, and inconsistent room service.

Mixed Experiences

While some guests praised the hotel's ambiance and certain staff members, many others reported significant dissatisfaction with their overall experience.
  • KP
    Karishma Patidar
    1 day ago
    2.0
    We stayed here for 2 days and on day1, we found out the mattress on our bed had multiple hairs . We informed front office to send new sheets and pillow covers. We did recieve them but most of these sheets had small stains.We were very disappointed, but somehow managed to sleep at night and requested to change the sheets again in morning. This time sheets were okay. Other than this, we found dust on the bed side tables and hair in some of the towels too. I would request house keeping staff to make sure, rooms are thoroughly cleaned and verified atleast once to ensure guest gets clean amenities. For people who are looking to book Blossom hotel, please ensure, you find a place to park your car. In hotel parking is 49$. I felt it is too much. There are some 19 $ over night parking spots across the road and some free parking options within 0.5 miles Rest everything is decent
  • CW
    Cherese Walker
    5 days ago
    1.0
    Blossom Hotel Houston – Honest Review The overall aesthetic of the Blossom Hotel is beautiful modern, clean, and visually appealing. Unfortunately, the experience did not live up to the look. I stayed on the eighth floor, and the entire floor had a strong dog smell. I don’t mind pets at all, but my room smelled exactly like dogs, which made the stay uncomfortable. The door stopper in my room was broken, and the phone did not work so I couldn’t reach customer service directly. These are small issues that can be fixed, but they still affected the quality of my stay. What concerned me most was the customer service. The service manager, of all people, was extremely nonchalant and unhelpful. This person also trains other staff, which is disappointing and honestly concerning. It made the experience feel very “stay at your own risk.” On a positive note, the location is excellent especially if you need to be near MD Anderson Cancer Center. It’s within walking distance and pet-friendly, which can be a big advantage for long stays. The valet company, however, was the highlight of my visit. Every valet attendant I encountered was outstanding and deserves a five-star rating. Would I stay here again? No. Would I recommend this hotel to others? No. For comparison, I stay at Hilton properties twice a week and consistently receive excellent service at places like The Chifley and DoubleTree in Houston. Unfortunately, Blossom did not come close to that standard. That's the short version. Charger me state taxes when I gave them tax-exempt from. The manager was very nonchalant about the issues…amazing how you're treated after they get your money.
  • CW
    Caroline Windham
    Nov 12, 2025
    5.0
    Coming to a large City that we're unfamiliar with in the days of ICE and protests I was seeking SAFETY first. Definitely SAFE and quiet. We were not here for medical reasons, but discovered that MD Anderson was right across the street. We had a king suite on the 5th floor. Enjoyed the staff, restaurant and roof deck. We did not visit the spa, however, we saw others going to. Definitely, would stay here again.
  • BD
    Burak Bay (Trend Daddy)
    Nov 3, 2025
    4.0
    We stayed one night at the Blossom Hotel Houston, Curio Collection by Hilton. Overall, it was a pleasant experience — clean, comfortable, and elegant atmosphere. A few things could be improved though: • There’s no night light in the bathroom, which makes it inconvenient to use during the night — either you go in the dark or turn on the bright main light, which is blinding. • Breakfast starts at 7 AM, but many guests (like us) start their day earlier, so a 6 AM option or light-grab snacks would be appreciated. • Valet parking is the only option at $50, which feels excessive for a 4-star hotel — self-parking would be a nice alternative. • The front desk didn’t mention the rooftop pool and Plum Skybar at check-in, which is actually one of the hotel’s highlights and worth recommending to guests. Overall, it’s a stylish and comfortable place to stay, but with a few thoughtful touches, it could easily go from good to excellent
  • BE
    Brad E
    Oct 29, 2025
    1.0
    Booked through Expedia. When I arrived, they had no reservation confirmation. Front desk had to look up reservation on Expedia to honor. We were given a different room than what I reserved. Room was clean, but no toilet paper. Had to go to front desk to get it as the phone in the room did not work and when calling from my cell phone there was no answer. Attempted to put some drinks in the fridge and the door fell off when I opened it. Once again I had to go to the front desk to address it. They sent a guy up and he replaced it. Turned the tv on and it randomly turned off after 5 minutes or so, gave a NO SIGNAL message, and would not turn the volume up than more than a whisper. Again, had to go to the front desk as nobody answered the phone from my cell phone and the phone in my room did not work. There is a phone by the elevators, but that did not work either. Someone came up and replaced the tv. Also, the thermostat for the air conditioner was off. I set it at 70 degrees at bedtime and it would go to 73 degrees before it would kick in and then cool down to 67 degrees. WTH? Spent way too much time getting things to work in our room and confusion about reservations. I have never had this many problems with a hotel. The beds were fine, bathroom, fine, housekeeping good. Shuttle service was good if you can get it due to demand. The shuttle drivers were fantastic when we were able to get them. Good looking hotel. It would be a good hotel if everything works like other hotels. There are some serious operational issues here though. I spent way too much time dealing with issues with reservations and stuff that did not work in our room.

Frequently Asked Questions About Blossom Hotel Houston, Curio Collection by Hilton

What time can I check in and check out at Blossom Hotel Houston?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM.

Does Blossom Hotel Houston offer free Wi-Fi for guests?

Yes, free Wi-Fi is available for all guests.