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Best Western Plus Downtown Inn & Suites

4.5
(859 reviews)

Business Details

915 W Dallas St, Houston, TX
77019, United States
(713) 571-7733
http://bestwestern.com

About

HotelBest Western
At the Best Western Plus Downtown Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Downtown Inn & Suites will stand out among other hotels in Houston,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Downtown Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Downtown Inn & Suites
915 W Dallas St, Houston, TX
77019, United States

Hours

Reviews

4.5
859 reviews
5 stars
595
4 stars
183
3 stars
43
2 stars
21
1 star
17

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the hotel for its cleanliness, noting that rooms, common areas, and breakfast areas were well-maintained.

Staff Service

The staff received numerous compliments for their friendliness, helpfulness, and exceptional customer service.

Breakfast Quality

Guests appreciated the variety and quality of the breakfast offered, although some noted inconsistencies in food availability.

Parking Fees

Several reviews mentioned dissatisfaction with the unexpected parking fees, which were not clearly communicated during booking.

Location

The hotel is well-located near downtown, providing easy access to attractions, though some guests noted the surrounding neighborhood could be improved.
  • JG
    Joni Bures Gruver
    5 days ago
    4.0
    Was pleasantly surprised by this BW! Very clean, fairly quiet and the security guard in the parking lot made me feel safe late at night! I will be back for work!
  • SC
    Skyler Coulliette
    Feb 16, 2026
    2.0
    I was really disappointed. Before booking or even after booking, there’s no note that I have to pay for parking. I am already paying for the hotel, that should be included in my stay. So that was frustrating. There were so many great reviews about the pool and hot tub. My husband is a captain in the military so he is often having to go far for a long time. So I booked this weekend trip because we were finally back together in the same state. I wanted to plan a nice and relaxing valentines weekend. The whole weekend was to stay at the hotel and enjoy the amenities. We planned to relax and enjoy the hot tub.I booked this hotel for the hot tub and the heated pool. The lady at the front let me know after finalizing check in that the hot tub was broken. Then she said the pool was still open. My husband and I went down to the pool and it was locked. I know that it wasn’t her fault but it was a disappointment. I genuinely only booked this hotel because of the hot tub and great reviews. My husband and I were talking about becoming members of the best western plus members but that was a disappointment. It felt like a waisted trip. Instead of relaxing and staying in the hotel, it caused us to have to get out and find something else to do. I paid $300 for one night to just sleep in a bed essentially.
  • DN
    D. Newman
    Feb 13, 2026
    5.0
    A hidden treasure in downtown Houston!
  • MP
    Michelsen Van der Putte
    Feb 7, 2026
    5.0
    Amazing stay. Great staff. 100% worthy!
  • JA
    Janell Almuina
    Jan 26, 2026
    1.0
    The worse ever! They don’t even know how to properly trained their front desk! Horrible!

Frequently Asked Questions About Best Western Plus Downtown Inn & Suites

What amenities does Best Western Plus Downtown Inn & Suites offer to business travelers?

The hotel provides spacious work desks and free internet access in all guest rooms to support business travelers.

Is there free Wi-Fi available at Best Western Plus Downtown Inn & Suites?

Yes, free Wi-Fi is available for all guests.

Brand Certified Facts from Best Western Plus Downtown Inn & Suites

Best Western Plus Downtown Inn & Suites partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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