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Best Western Galleria Inn & Suites

4.0
(823 reviews)

Business Details

6229 RICHMOND AVE, Houston, TX
77057, United States
(713) 783-8388
http://bestwestern.com

About

HotelBest Western
Located in Houston,TX, the Best Western Galleria Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Galleria Inn & Suites
6229 RICHMOND AVE, Houston, TX
77057, United States

Hours

Reviews

4.0
823 reviews
5 stars
419
4 stars
196
3 stars
71
2 stars
42
1 star
95

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted problems with cleanliness, including dirty rooms, uncleaned bathrooms, and the presence of cockroaches.

Staff Performance

While some guests praised the friendly and accommodating staff, others reported poor customer service and lack of communication.

Facilities Maintenance

Frequent complaints about broken elevators, non-functioning ice machines, and inadequate room maintenance were noted.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking in quality.

Location and Value

The hotel was generally considered to have a good location and reasonable pricing, though some guests felt the quality did not match the cost.
  • JM
    Jen Masterly
    Feb 16, 2026
    5.0
    Great Hotel for the money
  • UK
    Usman Khalid
    Feb 10, 2026
    2.0
    Nothing worth the money
  • KG
    Kyli Goley
    Feb 5, 2026
    3.0
    The staff here are wonderful. Very kind, and good natured. The second floor balcony situation was neat. The floors were kind of gross and I saw a roach in the bathroom.
  • TA
    Tatiana Arcos
    Dec 16, 2025
    4.0
    Everything was good but the elevator was not working
  • CO
    Chinedum Okafor
    Dec 8, 2025
    1.0
    Horrible experience. Hallway and room had a horrible smell. Elevators not working, I had to use the stairs to transport my luggage. Bedsheets not cleaned. Had some unknown wears left behind in the clothes drawers (PIC INSERT). Floor had some stains, uncleaned. I had to check out ASAP in the morning. I Don't wish this for my enemies. Waste of my resource/points in making this booking. Luckily it was for a night as i had made a last minute booking without researching and reading the previous reviews here. HORRIBLE!

Frequently Asked Questions About Best Western Galleria Inn & Suites

What are the check-in hours for Best Western Galleria Inn & Suites?

Best Western Galleria Inn & Suites operates 24 hours a day, 7 days a week, ensuring flexible check-in and check-out times for guests.

Is free Wi-Fi available at Best Western Galleria Inn & Suites?

Yes, free Wi-Fi is available for all guests throughout their stay.

Brand Certified Facts from Best Western Galleria Inn & Suites

Best Western Galleria Inn & Suites partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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