Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Reviews

• AC

  Al Carnero

  Apr 21, 2026
  4.0
  We stayed at Crowne Plaza Houston for the visit we had while we had with Texas Children's Hospital. The hotel was amazing. Mark was awesome. We had an issue with the bed. The mattress was very hard. Mark went above and beyond to assist us while on our stay. He physically went and showed us some other rooms to where we could either press down or sit on mattress in other rooms until we found one that was comfortable. Which we did. The entire staff is awesome here. They all make you feel welcome. Close to Interstate, several restaurants all around, close to downtown Houston. Would really recommend you to stay here.
• DK

  Dawn Kennedy

  Apr 15, 2026
  5.0
  A little dated but still a gorgeous place. Rooms are big which i love love love. Staff is excellent. Great places to eat within walking distance. I ate at picos. Love that place UPDATE TO MARK G HEAD GUY AT THIS HOTEL. I need to tell you one thing and I'm so sorry I forgot. I met a young man that you have working for you early this morning at the desk next to check in. That young man has got to be one of the best, honest, true people you could have ever hired. That young man there is worth his weight in gold. Give that young man a raise and let homing climb the ladder. He had one suggestion for me when i asked him if I could throw away my suitcase that got damaged on my flight to Houston. His suggestion was, give it to someone homeless they would appreciate it. That hit my heart and soul. Here i say garbage and they would say that it was gold. Sadly, I couldn't do that. I was only jumping on the interstate and running to the airport. I did not have the time. Yet, what that young man said, was humbling. That shows every boy of character in him. Please please give him a step up in life. He will do good
• RC

  Ricardo Cáceres

  Apr 15, 2026
  4.0
  Overall, it was a good experience. The girls at the front desk are super nice and really helpful and I think even though the rooms can be updated to something more modern, the beds were amazing that were with the comfortable as well. The shower and all the things in the bathroom, they were really clean and all the things you needed are there it comes with a mini fridge in a microwave and a coffee and tea machine which I think it’s really really appreciated it and also the Internet could be upgraded because it thing it lacks some connectivity and some areas of the room, but overall great stay will definitely stay there again
• RC

  Robert Crane

  Apr 12, 2026
  1.0
  Well...here's the story... So I booked the Crowne through my IHG account. Location was right, reviews were good, just a couple nights for a dance competition...if only. The Beginning We were late leaving our house so we arrived at the Crowne around 1130pm. Sent a message ahead so we didnt lose our reservation. Had to explain what 2330 stood for in my text message...already worried... Part 1 - Arrival Pulled in, checked in, asked about parking my truck and trailer...was told to check the oversized vehicle parking by the entrance. I can confirm there are spots labeled as such, all with little cars and SUVs parked, happy as could be. It's ok, there is parking around back...not really. Turned around three times, decided I would be parking a couple locks away so I made the block and dropped off the girls and gear. Pulled around back, parked as best I could and started walking. Part 2 - The Smell Half way to the hotel my wife calls and tells me the room smells like a decomp. That might sound very specific; however, I will attest that we are both 20 year paramedics and may have seen some things... For those fortunate enough to have never experienced a dead body... Think...a refrigerator, after a natural disaster, taped shut and left at the road...(NEVER open them!) That is what my wife described. I went to the front desk, advised the clerk and received a look, absent of thought or care, and a response of '...OK. what do you want me to do...' *Me* Well, I would like a different room. *Clerk* 'Unfortunately, we are totally booked and I don't have a room to offer. But we can go spray some deodorant.' *Me* That is not an acceptable solution. My wife described the room as smelling of death. Flowers and lemons dont fix what is causing the smell. *Clerk* 'I can comp you the room for tonight.' *Me* Thank you, but, again, I am not staying in that room. Part 3 - The Confirmation *Clerk calls over a security guard.* *Clerk* 'This gentleman's wife says their room smells like a dead body. Can you go check it out?' *Security Guard* 'If it smells like a dead body, I don't want to go look, shouldn't we call the police?' *Clerk* 'Just go smells the room.' ...and away he goes... While this is going on, I am booking a different hotel and speaking with my wife. *Wife* 'Security guard is here. He just made a sour face and said '...I think it is in the carpet...' Then he walked away. *Me* Well come on down, I already booked another hotel. Part 4 - The Anti-Climax *Clerk* After the security guard called with his report. 'Would you like me to cancel your stay?' *Me* I would appreciate it. Epilogue I still do not think I saw any meaningful thoughts during our interactions but alas...back to the truck and to the next hotel. I gave the location 5 starts because there was this random sci-fi store next door i wanted to see and the food options looked amazing. Obviously none of that happened but it was not the locations fault. Overall, will never try a Crowne again...
• JR

  J R

  Apr 11, 2026
  2.0
  So this is a mixed bag for me. This place could be an easy four star if they just cleaned up a few things. The place has been remodeled, and the guts are fairly good. However are things are broken property wide. The general cleanliness was just off and the maintenance showed that they cut corners wherever they could to maintain the profitability of the property. That’s their prerogative, but it shows front and center. The elevators didn’t work correctly and would stop on random floors. One was out in the elevator certificate was three years past due. Towels were dirty the gym needed maintenance and the water machine in there did not look like it been cleaned for years and was not working correctly. The windows did not look like they’d been cleaned in years and it had an overall dingy fee. Just simple things everywhere. The front desk staff was very friendly when I arrived but others just seemed like they were doing you a favor. The price was right so maybe increase prices a small amount $5 to $10 per room and put it into maintenance and training.

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