Best Western Plus Hobby Airport Inn & Suites

Reviews

• MM

  Mark

  Apr 15, 2026
  2.0
  Front desk staff (Andrea) holds a grudge if you’re unsatisfied. She also hangs up on you when you call (got hung up on -two separate occasion). Soapbox Details: I was unsatisfied with the shuttle process. I called once I arrived at the airport pickup area per staff instructions. However, I was not able to get in touch with front desk for about 30 minutes to request for shuttle pick-up. I did appreciate the call-back eventually, after multiple attempts. At check-in I requested late check-out and she did not make exceptions or accommodations given the previous mishap. I also understand that it’s dependent on anticipated occupancy/availability -she instructed to request again in the AM (which is understandable) she was the AM shift as well. In the morning, I requested the late check-out and she just strait stated ‘no’. No checks if it was feasible at all. After a little negotiation, she budged to 30min. What was surprising is on the way out of the room… right at the 30min mark, she called the room and said ‘it’s check out time’ as we were on the way out. We definitely felt rushed. We waited in the lobby for a few hours as our flight was a late departure. It appeared to not be busy. Didn’t see any early check-ins or activity in the lobby -which leads me to believe the lack of interest to assist with any requests. Lastly, (why I say she held a grudge) is when requesting the shuttle to head to the airport and she stated 3:30p is the next shuttle out. 3:30p came along and no driver. She was no longer at the front -the next front desk staff stated she didn’t request it or let the driver know at all! -so for our quick one night stay… I felt the negative energy from Andrea. -she seems like a nice person but just not to me and my family unfortunately. The two drivers of the shuttle bus to and from the hotel were very friendly -thank you so much. The lady during breakfast was also very friendly and appreciated her friendliness towards us.
• DS

  Daniel Kostella Sr.

  Apr 14, 2026
  5.0
  Reasonable rates for being so close to airport. Shuttle Service available
• AP

  Aravind Palanisami

  Apr 10, 2026
  5.0
  Perfect for a pre-cruise stay! We stopped here for a rest day before heading to Galveston. The breakfast was good, the service was excellent, and everything was completely hassle-free. Exactly what we needed.
• NK

  Nick Kampert

  Apr 1, 2026
  5.0
  Have stayed here twice now, and will continue to do so! Typically arrive the day before our cruise in Galveston! It’s about 45 minutes from port! Anyway, the service is the best, people are friendly and do anything they can do to help you with your needs! The free shuttle service is great to pick up and drop at the airport, waited only 5/10 minutes after call! The rooms are extremely nice for the price point, very clean, organized and stocked! Highly recommended!!! A++
• LC

  Lester Jn Charles

  Mar 20, 2026
  1.0
  I stayed atBest Western Plus Hobby Airport Inn & Suites hotel for four nights, from March 17th to March 20th, and my experience was extremely disappointing due to repeated incidents of disrespectful treatment. On my first night, I checked into a room that was clearly unclean—the bed was not made, and it appeared as though someone had already used the room. I brought this to the attention of the front desk staff, who apologized and were polite. I even took photos. Unfortunately, I was told it was the last available room, so I had no choice but to stay. Despite this poor start, I chose not to escalate the situation and remained a cooperative, understanding customer. On my last night, Room 124 had a very bad smell upon returning. The front desk did attempt to address it, which I appreciated, but it was still an unpleasant experience and not what I expect as a paying guest. As someone who travels to Houston strictly for work, having a clean and comfortable place to rest is essential. I paid for four nights, and basic standards should be met without issue. I have stayed at this hotel multiple times and generally have had good relationships with most staff members. However, there is one employee, Cindy, whose behavior has consistently made me feel uncomfortable and unwelcome, to the point where I have previously avoided staying here because of her. Yesterday, I extended my stay through Expedia and attempted to call the front desk around 11:30 AM to notify them, but no one answered or returned my call. Later, I stepped away from work again and was finally able to reach Cindy. When I informed her of my extension, she immediately became irritated and spoke to me in a condescending manner, as if I had done something wrong. She assumed I had not called earlier and continued to be rude without asking any clarifying questions. I chose not to argue, but the level of disrespect was unacceptable. Despite confirming my extended reservation, Cindy insisted that my personal belongings be removed and placed in the back office instead of my newly paid room. After a long day of work, I returned to find myself embarrassed in the presence of other guests, having to handle my belongings in bags in the lobby. To make matters worse, my dirty shoes were placed together with my clothes, which is completely inappropriate and unacceptable. I would like to understand why my belongings were not placed in the room I had already paid for, especially after clearly communicating with the front desk. I also feel compelled to address a more serious concern. Based on my repeated experiences and observations, I believe Cindy treats customers differently based on race. I have personally observed her being noticeably more polite and respectful toward white guests, while my interactions with her have been consistently negative and dismissive. This kind of behavior is deeply troubling and unacceptable in any professional environment. I have given this situation multiple chances over time, hoping for improvement, but nothing has changed. No paying customer should have to endure this kind of treatment, especially after working hard and choosing to spend their money here. Unless this issue is addressed seriously, I cannot recommend this hotel to others.

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