Best Western Henrietta Inn & Suites

Reviews

• GS

  Guillermo Salazar

  Apr 20, 2026
  5.0
  Our crew had a great time. We are working here at the plant nearby, this place is clean and neat. Safe for all our company trucks and equipments to park. We highly recommend
• AJ

  Andie Jamerson

  Apr 15, 2026
  2.0
  Bed bugs took picture to prove was told it wasn’t a bed bug but google search says otherwise Regardless you have bugs in your beds and that’s not okay . Front desk seemed not concerned at all
• KL

  Kelli Landrum

  Apr 6, 2026
  5.0
  This hotel is right off of the highway. We pulled in because we were too tired to continue to drive. Even though it was late, the man at the front desk was so very nice. The beds were super comfy. I got a great night sleep. The rooms were huge and beautifully clean. The breakfast the next morning was yummy and the staff was so friendly. They even gave my daughter a special cherry pie turnover. Stopping for the night here was a great decision!
• EO

  Erin O'Malley

  Apr 5, 2026
  2.0
  Upon entering this hotel, the front desk receptionist was very friendly, but there was a very offputting smell throughout the entire hotel. It just looked dirty everywhere I looked, especially in the room, but we were so tired and it was so late, plus we had three little pugs that were traveling with us so our options were very limited. I found some brown stains on the corner of the mattress, and I immediately put our luggage Into the bathroom, just in case there were bugs of any sort. I wish I could give them a better review because I’m pretty sure that their family owned and operated, and like I said the front desk receptionist was very nice; however, like I told my husband given the chance again, I would’ve just opted to continue traveling until we found a better hotel or just slept in our vehicle. I understand that there are pet fees, but they charged us $30 per pet, which, in my opinion was extremely ridiculous seeing since their hotel was somewhere I didn’t even want to let my pets stay out of fear of getting bugs and the overall cleanliness. Our hotel room was $110 and our pet fee was over 90 including tax. Maybe I’m just used to a Hilton or a Marriott, But with those prices, you definitely should be getting Hilton and Marriott cleanliness and service. Hopefully, once they remove their carpet, fix the dirty furniture that they have in their rooms, and really do deep cleans their hotel, it could could be way nicer. I do not knock them for having an old hotel, when buildings start to become older it is very hard to maintain upkeep. However, that’s no excuse for the cleanliness and the dirty smell all throughout the entire building.
• LH

  Laura Harreld

  Apr 4, 2026
  4.0
  Well, at first sight it looked promising! As another reviewer described, there's a smell to the carpet in the lobby and stairway. There's trash or deliveries piled up behind the front desk. A mess of boxes and parts for new shades stacked and scattered at the base of the curved staircase in the lobby. I didn't take pictures. The breakfast was scrambled eggs, sausage, waffles, toast, small snack pudding cups, and off-brand jello cups. We got there too close to 9am, and it wasn't refilled. There were two yogurt cups left, so grabbed those. The king room was spacious. A dead bug on the floor by the sofa. No restaurants nearby and we arrived after 8pm. This place could be better with good management!

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