Most customers praised the hotel for its cleanliness, noting well-maintained rooms and common areas.
Customer Service
Staff members received high marks for their friendliness and helpfulness, with specific mentions of individuals who went above and beyond.
Breakfast Quality
The breakfast offerings were frequently highlighted as delicious and satisfying, with many guests enjoying the variety and quality.
Noise Issues
Several reviews mentioned noise disturbances from nearby traffic and trains, impacting the overall comfort of the stay.
Room Maintenance
Some guests reported issues with room maintenance, including problems with appliances and cleanliness in certain areas.
JM
Joel Marett
Sep 29, 2025
4.0
Clean hotel with prompt helpful staff.
CB
Christina Bagley
Sep 26, 2025
5.0
Mrs Kim was amazing to us
We booked the wrong time & she helped us out and moved us to a better day that cost more the same price ! We can’t wait to Zac Top tonight
KJ
Kristyn Jackson
Sep 12, 2025
5.0
Sweet lady at the front desk really showed great customer service!
MJ
Margaret Johnson
Jul 31, 2025
5.0
I frequent this hotel in Hearne, when I travel to see my family. I must say that I never have any problems. The staff is always professional and caring and the establishment is always clean. Their breakfast menu is always consistently fresh and tasty. It's my home away from home.
JE
Jason Espat
Jul 26, 2025
5.0
An amazing hotel with outstanding customer service. We had a hiccup on our trip and after speaking with Kimberly she went about and beyond to make everything right. Great hotel and great people. Thank you Kimberly for going above and beyond.