Hilton Garden Inn DFW North Grapevine

Reviews

• CS

  Carla Shepherd

  Nov 9, 2025
  3.0
  Front desk needs to smile, welcome guests, stand up and get off the phone games.
• AR

  Anders Rye-Johnson

  Oct 27, 2025
  1.0
  We stayed here during the F1 in Texas. We booked our accommodation with them a year in advance, and the price was 5,800 Norwegian kroner. However, when we arrived at the hotel and had to register our card for the deposit, they charged 18,000 Norwegian kroner without any authorization from us. We brought this up with the people at the reception, and they said it would be sorted out when the manager returned to work. We also mentioned it when we checked out, and they still agreed that it would be fixed. Nothing happened with the refund, so we tried calling the hotel several times and only got the answer that the manager would call us back. A week later, when we finally managed to get someone on the phone again, they had suddenly changed their story — now they claimed that the price had increased since we booked. That’s very unusual considering we booked a whole year in advance. So, I really recommend staying away from this hotel.
• JG

  johnny guillory

  Oct 23, 2025
  5.0
  I didn't stay at the hotel. I am here for a seminar. The restrooms were clean and stocked with plenty of paper and the water was immediately hot put of the tap. I did grab a small breakfast and spend 16 dollars for it. They made a killing off of their meals because the eggs were obviously powdered, sausages of course frozen, and the potatoes pre-made. I won't be eating there again. Oh, and I saw that their continental breakfast was 12 dollars. So the food stuffs is not worth eating there and hearing from people who stayed at the hotel, nothing is included (free) might as well stay at a budget hotel.
• CC

  Christina

  Oct 19, 2025
  5.0
  I recently had the pleasure of meeting Tiffanie, a shuttle operator at the Hilton Garden Inn DFW North Grapevine, and I cannot express enough how grateful I am for her incredible kindness and exceptional service during a very stressful situation. After my first-ever flight was delayed, I found myself stranded overnight with no idea where to go or where I could stay. To make matters worse, I was exhausted, stressed, and overwhelmed. That's when Tiffanie stepped in. Not only did she offer to take me to the Hilton Garden Inn, but she went above and beyond to comfort me and reassure me during this difficult time. Her warmth, patience, and encouragement truly made all the difference, and I can't thank her enough for her thoughtful and caring attitude. Tiffanie intuitively sensed that I was struggling and, without hesitation, went out of her way to make sure I felt safe, comfortable, and settled, taking the time to listen to my concerns when I needed it most. She wasn’t just doing her job; she was showing true compassion. It was clear she genuinely cares about the people she serves, and it’s this type of service that stands out in a world where customer service often feels like just a transaction. I can’t think of anyone more deserving of recognition than Tiffanie! She turned an otherwise horrible night into a memory I’ll never forget. Thank you, Tiffanie, for being a shining example of what true customer service looks like! If you ever find yourself at the Hilton Garden Inn DFW North Grapevine, make sure to give Tiffanie a big thank you – she truly goes above and beyond! Forever grateful, - Christina
• AT

  amber timberlake

  Oct 9, 2025
  1.0
  I am extremely disappointed with the level of customer service I experienced from Isabella at the front desk. On multiple occasions, I have approached the desk with questions or requests and have not been greeted or acknowledged appropriately. Instead, Isabella often appears disengaged, occupied with her phone, and responds in a manner that feels dismissive and unwelcoming. This behavior is unacceptable for any guest, but especially concerning given my long-standing loyalty as a Hilton Diamond Member. I frequently choose Hilton properties because of the exceptional service and professionalism I have come to expect. Unfortunately, this experience did not reflect those standards. I respectfully request that this matter be addressed and that appropriate action be taken to ensure guests are treated with courtesy and respect. Brittany on the other hand is AMAZING!! She's is always so nice, sweet and pleasant!! Someone from leadership needs to be sure to give her the positive feedback and a raise!

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