Best Western Granbury Inn & Suites

Reviews

• JS

  just c.c spinning

  Apr 24, 2026
  1.0
  This was my second time here and the fact within a year you're still charging full price for a hotel that doesn't have heat to the pool but yet y'all advertise it like it's still heated. Let's face it. I have 2 boys and half the experience is the pool and $180 for 1 night is a rip off and breakfast is horrible.
• JB

  Josh Boone

  Apr 23, 2026
  1.0
  Rented 3 rooms for a school trip. In room 314 the air conditioner would eventually start making a horrendously loud noise after running for a bit, so the students had to turn the a/c off for the night. The front desk person said he was unable to exchange the room, have maintenance service the unit, or reimburse us for the room. Keep in mind, this was for the State FFA contests in Stephenville. So, there were no other options, roughly a 1000 students in town and just a few hotels. The hotel manager was called while she was off, and she made it clear she was off work and unable to do any kind of reimbursement without talking to the owner. The next day the manager had the decency to get in touch with us and give us a 25% discount on one room. I believe that amounted to about $40. I’m not even bothered by the costs because the school payed for it. But the fact that Best Western (or this hotel owner) values a good night sleep at $40 is what bothers me. The girls in the room were seniors on a state ffa trip, and them being able to sleep well in an air conditioned room the night before they compete for the last time is more valuable than two $20 bills.
• MD

  M D

  Apr 22, 2026
  5.0
  "If you are looking for a clean, customer-centric hotel in Granbury, this is it. I’ve stayed at almost all of the hotels in this quaint little town, and the Best Western is by far the cleanest and most comfortable. The staff, including assistant manager Kaylee, are very friendly and professional. She clearly appreciates both her customers and her employees. At the front desk, you’ll find kindness and an eagerness to accommodate every guest's needs. Nathan, Shay, and Lisa are so hospitable and caring. As for housekeeping, you have no worries because Marie is on top of it! I can’t praise Kaylee enough for running such a wonderful hotel that feels like home."
• GM

  Grace Moody

  Feb 18, 2026
  2.0
  Came in n staff had note out that they return in few minutes waited 15 min so then we called she finally came n she approached desk n said hey i was in restroom n became rude i assumed she was pregnant n having bad day . Wr went to our room n came bsk down to get shamppo n bar soap she had sign out again we just went to cvs. Then next morning wrnt down n a guy with little Ceasars shirt was right outside the entry door smoking n another young girl was also there smoking n the night before we were told no smoking in rooms n no closer than across parking lot to smoke . We do not smoke anyhow. Come find out she was staff she was walking around talking to gentleman. We sat to have breakfast all i e cold like it was thrown in food trays straight from fridge. Also we were told no coffee pots in room n we were not alound to take coffee up to room. The morning staff ask us issue when departing n explained pregnant girl was rude n she said your rude n shes not pregnant your disrespectfuln i walked out n she told my husband which was 10 minutes behind me u cannot stay here anymore . Gms need know what staff does. Maybe they need another job n learn how great people never been in any hotel n we travel alot where ignorance n hateful staff has upper hand but i would nevet stay or refer best western again id rather pay extra n get treated humanly not like an animal but they get treated better than this experience.not clean at all our bed was tucked but pillows were on desk n no tolitries
• BA

  Billie J. Austin

  Jan 4, 2026
  1.0
  Horrible room. Broken shower bar for handicap and rusted. Could cause serious harm to someone. Shower seat was also broken away from wall. Bed was extremely uncomfortable and pillows needed replaced. Very noisy upstairs every single night. Breakfast was not the best. Another guest brought their dog to the food area and made their plate while holding their dog over the food...gross...dog hair... attendant said nothing. Was extremely disappointed about the spa not working. I specifically picked this hotel for the spa and heated pool. I frequent the area many times a year. I would not stay here again.

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