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Holiday Inn Express & Suites Georgetown by IHG

4.2
(520 reviews)

Business Details

431 North Interstate 35, Georgetown, TX
78628, United States
(512) 591-7890
https://www.ihg.com/holidayinnexpress/hotels/us/en/georgetown/gtnes/hoteldetail

About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express & Suites Georgetown! Whether you're traveling with family on a historic adventure you've come to the right place. The Holiday Inn Express & Suites Georgetown is conveniently located and 45 minutes North of Austin. Off of I-35 offering easy on/ highway access. Minutes from the Georgetown Airport (GTU) 40 minutes from Austin Bergstrom International Airport (AUS). Begin your adventures at Georgetown Courthouse Square and enjoy downtown's rich, Victorian architect Situated on the outskirts of Texas Hill Country. Georgetown, TX provides this hotel's guests beautiful country to explore, including the Inner Space Cavern or Georgetown Courthouse Square and enjoy downtown's rich, Victorian architecture and historic homes. Keep an eye out for intriguing boutique and eclectic dining during your stroll. If work brings you to town, then take advantage of the 24-hour business center and the free high-speed, wired and wireless internet access throughout this hotel's property. While in Georgetown, TX, you can host meetings with area businesses, such as Airborn, TECO-Westinghouse and Enflite, in our San Gabriel Conference Room. St. David's Georgetown Hospital and Southwestern University are also nearby. You can work and play hard in Georgetown, knowing that there's a refreshing indoor pool and hot tub to welcome you back. Start each morning energized after the free, hot breakfast and a workout in the 24-hr fitness center. Welcome!

Location

Holiday Inn Express & Suites Georgetown by IHG
431 North Interstate 35, Georgetown, TX
78628, United States

Hours

Reviews

4.2
520 reviews
5 stars
293
4 stars
129
3 stars
42
2 stars
18
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff were frequently described as friendly and helpful, with some guests highlighting exceptional service from specific employees.

Cleanliness

While many guests noted clean rooms and common areas, there were several complaints about dirty rooms and inadequate housekeeping.

Breakfast Quality

The breakfast received mixed reviews, with some praising it as excellent while others found it disappointing or poorly managed.

Room Condition

Numerous reviews mentioned outdated rooms and issues with maintenance, including low water pressure and uncomfortable bedding.

Pricing Issues

Guests frequently commented on the hotel being overpriced for the quality of service and accommodations provided.
  • DG
    David Grimes
    Feb 14, 2026
    1.0
    Had to change plans for a good reason for a room I paid for with points and tried to call the hotel and work something out. Not only did not budge on refund policy, they tried to keep my points and they also charged my card more than what the room cost. (I understand it is their policy, but it is a bad policy especially for a high level loyalty member. Double dipping in your customers when there plans change uncontrollably is not great for bringing people back)
  • HL
    Happy life.
    Feb 4, 2026
    5.0
    I like the way you do everything
  • LB
    Lacey Baze
    Jan 19, 2026
    1.0
    The owners of this hotel are extremely rude. I would not recommend staying here. The service was awful. I think it's owned by a local franchisee and not IHG. So many problems.
  • TB
    Trina Barber
    Nov 23, 2025
    5.0
    Stayed here for my daughters softball tournament in town. When I checked in I was told my room was upgraded to a suite at no charge! Was a pleasant surprise! We enjoyed the pool and hot tub and their breakfast was one of the best breakfasts we’ve had at any hotel. Would recommend staying here to anyone needing a room in the area! All staff I encountered were very friendly!
  • DA
    David A
    Oct 26, 2025
    5.0
    Nice room and easy access off the highway. Unfortunately, can't do much about the road noise outside but if it's really a problem, I'm sure they could move you to the other side of the hotel. Very clean well-kept room. All the amenities are available. If I were to recommend an improvement, I would ask the person working the breakfast area to not be chatting on her cell phone while working. She was on the phone the whole time I was eating breakfast. Minor distraction but it just seems a little out of character with the quality of Holiday Inn. Also, I was a little surprised that a $25 "access fee" was going to be added to my bill with the understanding that it would be reimbursed after I check out. Not sure if that's for damages or what but, it was new for me. I look forward to seeing it refunded in the next few days. Other than that, I was quite pleased with my stay!

Brand Certified Facts from Holiday Inn Express & Suites Georgetown by IHG

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