Holiday Inn Express & Suites Garland E - Lake Hubbard I30 by IHG
4.0843 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
This affordable Holiday Inn Express & Suites Garland on Lake Hubbard I30 offers 98 guest rooms in the heart of Lake Ray Hubbard & Rockwall’s Harbor Entertainment District including, Sapphire Bay Resort (coming soon), Hilton Conventions and water activities. We have 1,000 sq. ft. banquet room and 480 sq. ft. conference room.
Enjoy easy walking access & waterfront dining to the Flying Saucer offering 200+ global beers, TLC on the Lake with southern classics, Primo’s Tex-Mex with full bar, Hooters and Bass Pro Shop.
Amenities waiting in your room, including free high-speed Wi-Fi, flat screen HDTV, microwave, mini-refrigerator, Keurig, full-length mirror, safe, and blackout shades in every room. Feel refreshed after a great night’s sleep and in the morning, enjoy our Express Start Breakfast. Our IHG hot breakfast buffet features, make-ready pancakes, cinnamon rolls, eggs, meats, fruit, dairy, juice and our 24/7 coffee bar. Reenergize with a workout in our fitness center that includes, free weights, cardio equipment and outdoor pool.
Business travelers will appreciate our hotel’s proximity to Channell, SPR Packaging, Whitmore, L3, Bimbo and Pepsi.
Leisure travelers will enjoy easy access on I30W to enjoy Mesquite Rodeo, Celebration Station, Devil’s Bowl Speedway, Hampton’s Convention Center and Town East Mall with 164 stores.
Location
Holiday Inn Express & Suites Garland E - Lake Hubbard I30 by IHG
4412 Bass Pro Drive, Garland, TX
75043, United States
Hours
Reviews
4.0
843 reviews
5 stars
463
4 stars
159
3 stars
81
2 stars
45
1 star
95
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, mold, and unsanitary conditions, including reports of bugs and stains on furniture.
Customer Service
While some staff members received praise for their friendliness and helpfulness, many customers reported rude service and poor management responses to complaints.
Amenities and Maintenance
Guests frequently noted that advertised amenities, such as the pool, were closed or not maintained, and many rooms had maintenance issues.
Value for Money
Several customers felt that the hotel provided poor value for the price, citing outdated facilities and cleanliness concerns.
Location
The hotel’s location near the lake and restaurants was positively mentioned, with many guests appreciating the scenic views.
- RNRosa Newman6 days ago5.0**Review for Holiday Inn Express & Suites Garland E - Lake Hubbard** I recently had an outstanding experience at the Holiday Inn Express & Suites Garland E - Lake Hubbard. During my stay, I accidentally left my phone behind when I checked out. I was quite worried, but the staff's exceptional service put my mind at ease. After realizing I had forgotten my phone, I contacted the hotel, and the team was incredibly helpful. They quickly located my phone and assured me they would keep it safe until I returned. Their prompt and caring response truly exceeded my expectations. When I came back to retrieve my phone, the staff greeted me warmly and had it ready and waiting. Their professionalism and willingness to go the extra mile made a potentially stressful situation much easier. I highly recommend Holiday Inn Express & Suites Garland E - Lake Hubbard not only for their excellent accommodations but also for their remarkable customer service. Thank you to the wonderful staff for making my experience so positive!
- JJJon JaspersonDec 31, 20255.0Overall, a nice stay. The breakfast was very good, the fitness area was well equipped, and the beds were comfortable. That said, the overall cleanliness of the hotel could use more attention. There was noticeable dust and dirt on the hallway carpet, and the elevator floors did not appear to have been cleaned recently. With better attention to these details, this would be a solid stay.
- FVFernando VergaraDec 31, 20255.0We stayed here for a few weeks due to having a flood in our house. We spoke to the manager about our situation and he made sure we had a great stay. He accommodated our family to make sure we were comfortable. Rooms are very clean and breakfast is great
- PAPeder AndresenDec 27, 20255.0Prime location and amazing service.
- DWDonald WilbornNov 2, 20255.0This is the absolute best value on Lake Ray Hubbard by far. The lobby is beautiful, modern and spacious. Parking is easy, and check in was fast and pleasant. The location is perfect. Several restaurants with outstanding views of the lake are right next door. There is plenty of shops and other restaurants on the Rockwall Harbor which is just a 3 min drive over the bridge out front. The free breakfast was excellent and plenty of options to choose from. The rooms need updating as do the hallways. The carpet is old and tired. Removing carpet entirely would be an immediate and much needed upgrade. Some of the furniture is also a bit worn out, stained and in some cases falling apart. Some of the rooms are a bit worn. Several light bulbs were out in both our rooms we tried and I found a small roach crawling in the shower the next morning. For the price, you can’t beat it. The rooms were cleaned and there is a nice pool area out back. With some updates this place could easily charge almost double what these rooms are going for. We will definitely try to stay here again. It’s easily the best value for the money on Lake Ray Hubbard.
Frequently Asked Questions About Holiday Inn Express & Suites Garland E - Lake Hubbard I30 by IHG
What amenities does Holiday Inn Express & Suites Garland E - Lake Hubbard I30 offer for guests?
The hotel offers free high-speed Wi-Fi, a fitness center with free weights and cardio equipment, an outdoor pool, a business center, meeting rooms, free breakfast, and a gift shop.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and provides accessible parking and an elevator for convenience.
What are the check-in and check-out times at this hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Holiday Inn Express & Suites Garland E - Lake Hubbard I30 allow pets?
No, pets including dogs and cats are not allowed at this hotel.
Is breakfast included with the stay at the hotel?
Yes, guests enjoy a free buffet breakfast featuring pancakes, cinnamon rolls, eggs, meats, fruit, dairy, juice, and a 24/7 coffee bar.
What COVID-19 related cleaning and safety measures does the hotel have in place?
The hotel uses commercial grade disinfectants, provides additional sanitation in food areas, has enhanced cleaning in common areas and guest rooms, disinfects or discards plastic keycards, removes high-touch items, and has employees trained in cleaning procedures and hand washing. Contactless check-in/out and sanitizer availability are also offered.
Are there any nearby dining options guests can enjoy around the hotel?
Yes, guests can easily walk to restaurants such as Flying Saucer Draught Emporium, Primo's Tex-Mex Grille, Hooters, Dickey's Barbecue Pit, and Sofrano's Greek Restaurant and Sports Bar to enjoy a variety of dining experiences.
What nearby recreational or entertainment spots are accessible from the hotel?
Guests can visit the Harbor Entertainment District, Sapphire Bay Resort (coming soon), and enjoy activities at nearby spots like Mesquite Rodeo, Celebration Station, and Devil's Bowl Speedway for leisure and fun.
Is there convenient parking available for guests at the hotel?
Yes, free parking is available on site for guests at Holiday Inn Express & Suites Garland E - Lake Hubbard I30.
How can guests reach the hotel or get around the area?
The hotel offers a local shuttle service. Additionally, the hotel's central location offers easy access on I30W to surrounding business and entertainment areas.