Best Western Plus Seawall Inn & Suites by the Beach

Reviews

• KW

  Ken Wegner

  4 days ago
  5.0
  I come to Galveston often for business & pleasure. I have stayed in several different companies hotels & the Best Western Plus in Galveston has become my favorite. The entire staff, including the owner, are friendly & accomodating. The rooms are clean. The complimentary breakfast is the best I’ve had on the island & the prices are comparative to other hotels on the seawall. Finally, the hotel is only blocks away from the Medical Center & cruise ships.
• DL

  DeLina Lilburn

  Jan 5, 2026
  5.0
  The front desk lady was so nice and helpful she made me feel very welcome. I believe her name was Elizabeth.
• AA

  Alina Akhmetova

  Jan 4, 2026
  1.0
  This was one of the most disturbing hotel experiences I have ever had, and I strongly warn anyone considering this property to stay FAR away. Before booking, I called the hotel multiple times to ask a very clear question: Can I book one night and park my car for 7 days while I go on a cruise? Each time, the receptionist confirmed the same thing — book one night, sign the waiver, park, and I’m good. I called four separate times just to be absolutely sure. I arrived, signed the waiver, and was told I could park anywhere. Everything was confirmed and documented. After I left the property, I suddenly received a phone call from the OWNER, who immediately began yelling, cursing, and threatening me. He said that if I did not physically stay the night at the hotel, he would tow my car and call the police. When I calmly asked for the reason, he said I “don’t understand anything” and continued shouting. I asked a very reasonable question: Why does it matter if I spend the night? What if I’m out with friends? His response? He told me not to come back to the property at all or he would call the police — even though I had legally booked, paid, and signed their paperwork. He had already contacted a towing company to remove my car. At that point, I feared for my safety. I sent my husband to retrieve the car, and the owner attempted to provoke a physical confrontation, cursing, following him, and behaving aggressively like a person completely out of control. This is not a misunderstanding — this is intimidation and harassment. I have proof of all calls made to the hotel, and the property likely has video footage showing that I followed every instruction given to me. No guest should ever feel shaken, threatened, or afraid because of a hotel owner’s behavior. Hospitality means making guests feel safe and welcome — not bullying them, threatening police involvement for no reason, or attempting to start a fight. I will be reporting this property to the appropriate authorities. Travelers deserve transparency, professionalism, and basic human decency — none of which were present here. Avoid this place at all costs.
• AA

  Annette

  Dec 21, 2025
  1.0
  Im giving 1 star specifically due to the park & cruise program they have going. They have an extremely small parking lot, but allow people to stay 1 night, then leave their vehicle there while they're away on cruises. The problem is there is literally no parking available for anyone that is just there for the night. They have people lining all the fire lanes, partially blocking entrance/ exits, and also parking along the seawall. People are desperate to park and will block other vehicles in their spaces. Its very dangerous, because if something happens that requires emergency vehicles they will not be able to access the property. We have stayed at this property several times, but since they started pushing this park & cruise program, which we experienced 1st hand on December 19, we will not return. We spoke to several other guests who felt the exact same.
• RB

  ravidya Bulusu

  Dec 19, 2025
  1.0
  We made reservation in this hotel with an asurance that we couldpark our suv for the duration of the cruise. However to our utter disappointment, there were NO parking spots available and the answer we got from Hotel management was ‘you need to park in the port’.. if you’re planning to park for cruise, i would NOT recommend this place.

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