Candlewood Suites Dallas-Frisco NW Toyota Ctr by IHG

Reviews

• BB

  Brooke

  Dec 21, 2025
  1.0
  I wouldn’t consider this even a 1 star. Woken up both nights during the night. Was so bad I had them switch me rooms at 1 am. I would never stay here again. It smells like a sewer on the first floor.
• KE

  Kevin Erickson

  Oct 1, 2025
  5.0
  Staff and hotel were great. Excellent location.
• MM

  Mark

  Sep 20, 2025
  4.0
  Decent hotel. No complaints.
• DN

  Darven Norris

  Sep 5, 2025
  1.0
  Bed Bugs were the first problem I encountered during my 4 night stay at the beginning of September 2025. After my first night, I woke up with about 8 bites all over my body. After doing some research, since I had never experienced them before, I realized they were bed bugs. I tried to contact the front desk from the phone in my room, but no one answered. I went downstairs and waited about an hour for someone to show up, as I believe they were asleep in the back. At first, they wanted me to wait until the morning shift change to switch rooms, but I wasn’t about to go back and sleep in a bed with bed bugs. Eventually, they changed my room, but offered no solution for my clothes that had been exposed. I ended up leaving them in the hotel. To make matters worse, after they moved me to another room on the same floor, I later saw another customer being checked into the very bed bug room I had just left that previous evening. For anyone researching hotels before staying here, I would not recommend this one if you have other options in the area.
• DA

  Dawnette Anderson

  Jan 8, 2023
  5.0
  Great place to stay. Wonderful employees especially reception staff...