The Crescent Hotel, Fort Worth

Reviews

• AT

  Abbey Thompson

  1 day ago
  1.0
  The service at this hotel was beyond shocking. My room was not cleaned despite requests to do so. My request for tea bags in my room went unanswered despite asking the front desk and housekeeping repeatedly. I was called down for system errors on their end only to find more upon check out. I had cups and glasses that were clearly used and dirty sit for three days in my room while the housekeeping staff left them uncleared. My in room dining breakfast came with a very stale bagel. It was just horrific!! I will never stay at this hotel again.
• LL

  Liz

  Mar 30, 2026
  2.0
  Positives -- great location, nice hotel bar/restaurant, helpful front desk staff, and decent rooms (not luxurious but passable) Negatives that overshadow the positives -- We were charged a $500 "smoking fee" upon checkout. This room was occupied by me and my teenage daughter who have both never smoked a thing in our lives. They removed the charge but failed to give me any detail on what may have caused the false positive, and I was left to believe this may be the new hospitality scam they hope guests don't notice on their bills. Our other room was my husband and preteen son, and this one had an incorrect $200 late night bar bill that was charged when we were all asleep. They again removed the charge but did not apologize. Beware of their billing practices!
• SV

  Stevi Venable

  Mar 29, 2026
  1.0
  We were genuinely excited to try this property for TCU Mom’s Weekend, and while I completely understand that unexpected issues can happen, even at a luxury hotel, this was handled very poorly from start to finish. We had four prepaid rooms booked well in advance, and late in the afternoon the day before arrival we were told the hotel could no longer accommodate us because of a leak. All four of our group’s reservations were affected. The alternative offered was a large downtown convention hotel that was not in the same class as Crescent. I asked about other options closer to campus that had availability, but that was not considered, and nothing was offered to offset the downgrade — no refund, no perks, and no meaningful service recovery. We ultimately declined the transfer, canceled the reservations, and had to scramble to find last-minute accommodations for TCU Mom’s Weekend the day before flying in, which was both stressful and expensive. What was most disappointing was the communication and follow-through. Even though I was told multiple times that all four reservations were being moved, one was later treated as a no-show. I had to make repeated calls, leave messages, and continue chasing answers just to get the issue addressed, and I did not receive a meaningful response until after escalating to senior management. Even then, the refund was not handled cleanly or completely. (matter of fact, still no response and full refund not issued..) At a hotel like this, problems are not what define the experience — how they are handled is. In this case, the communication, coordination, and professionalism fell far below the standard this property presents itself as offering.
• MC

  Mark Cheek

  Mar 29, 2026
  5.0
  We had a wonderful stay at the Crescent hotel in Fort Worth! The service was top-notch! Special shout out to Mariana (our concierge) who really went above and beyond to make sure we had a great trip. We appreciated the attention to detail that made our stay enjoyable and comfortable. The bed was extremely comfortable. They had plugs for USB-A, USB-C and regular power outlets on both sides of the bed. The nespresso coffee maker in the room was a very nice touch. All in all an elegant and extremely well run hotel. Looking forward to coming back!
• SR

  Soraya Raji

  Mar 2, 2026
  1.0
  I booked my stay at the Crescent Hotel in Fort Worth through the American Express Fine Hotels + Resorts program and had very high expectations. Unfortunately, while the property itself is beautiful, my overall experience was deeply disappointing. Check-in started on a positive note. I was greeted with a glass of champagne and the front desk staff were warm and welcoming. However, things quickly went downhill from there. I was never provided a welcome letter outlining my Fine Hotels + Resorts benefits or basic hotel information. I didn’t realize this until I reached my room and wanted to use some of the amenities. When I returned to the front desk to request one, I was told none were available and was directed to scan a QR code instead. The QR code only linked to the in-room dining menu and restaurant reservation pages, which was not a substitute for the information typically provided with an FHR stay. Upon arrival at my room, the staff member assisting with my luggage repeatedly called me by the wrong last name and made multiple comments about my ethnicity, including saying my name sounded Indian but that I “didn’t look Indian,” followed by personal questions about my background. While I believe the intent may have been friendly, it felt inappropriate and uncomfortable. The room and property are undeniably stunning, but several functional issues made the stay frustrating. All of the lights, including those in both bathrooms, appeared to be controlled by motion sensors or timers that could not be adjusted. While getting ready, the lights repeatedly turned off, forcing me to stop styling my hair and walk around the room just to trigger the sensors. This became extremely disruptive and inconvenient. Additionally, the main desk in the living room, which was the primary power source in the suite, did not work at all. After attempting to troubleshoot myself, it appeared to be broken entirely. Because this was one of the only areas with multiple outlets, I had to charge devices in random locations throughout the room. Communication with the hotel was also extremely difficult. The in-room phone repeatedly lost connectivity and died while I was attempting to place orders. I texted the hotel to report the issue, yet staff continued trying to call the malfunctioning room phone instead of my cell phone, despite me explaining the situation multiple times. Calling the hotel directly from my mobile phone often resulted in busy signals. The most frustrating part occurred after checkout. I was incorrectly charged nearly the full nightly rate despite having prepaid through American Express. When I called to resolve this, I was placed on hold for nearly 35 minutes after being told it would be brief, and no apology was offered. Although I was told the charge would be reimbursed, the refund was incomplete because my American Express breakfast and amenity credits were not properly applied. I had to call again to request an additional correction. Across their website form and multiple phone calls, I was never initially provided a folio detailing my charges. It wasn’t until the third call that I spoke with Sarah, who was exceptionally helpful. She went out of her way to email me a PDF folio and personally coordinate the remaining reimbursement. She was the only team member who truly resolved the situation, and I greatly appreciated her professionalism. This was my first visit to Texas, which I noted in my reservation, and I had hoped for recommendations or guidance from the hotel, especially given the Fine Hotels + Resorts experience, but none were offered. It’s genuinely disappointing because the Crescent is a beautiful property with so much potential. However, between the service issues, operational problems, billing errors, and lack of follow-through, this was easily my worst Fine Hotels + Resorts experience to date. Considering the price point and expectations associated with this program, the experience ultimately felt frustrating and not reflective of luxury hospitality standards. I truly wish I could have loved this stay.

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