Business Details
About
Hotel
If you are checking into IHG Army Hotels Bldg.1384 after 2200, the check in desk is located at the Holiday Inn Express, Bldg. 592, 3825 Dickman Road, Ft. Sam Houston, 78234
Location
IHG Army Hotels Building 1384
3325 Letterman Road, Fort Sam Houston, TX
78234, United States
Hours
Reviews
3.8
315 reviews
5 stars
124
4 stars
77
3 stars
68
2 stars
29
1 star
17
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the friendly and helpful staff, noting their willingness to assist and provide good service.
Cleanliness Issues
While many guests found the rooms clean, several reported issues with cleanliness in common areas and the presence of pests like ants and bugs.
Room Quality
The hotel is described as old and in need of updates, with complaints about outdated facilities, thin walls, and maintenance issues.
Breakfast Quality
Guests enjoyed the breakfast offerings, highlighting the variety and quality, although some noted inconsistency in the food options.
Location Convenience
The hotel is conveniently located for military personnel, providing easy access to base facilities and nearby amenities.
- RGRen GOct 5, 20255.0Excellent place. Just need the rooms updated with a mini stove and 2 beds for families.
- SPSammantha PonsellAug 31, 20253.0Beds were super comfortable and the room itself was clean. The hallways were not clean. Water in my room only got lukewarm (which was fine because it’s the middle of summer but might be an issue in the winter). A/C struggled a lot. It is essentially a barracks room with a TV and a nicer bed. Would not recommend if there for leisure travel. Is adequate if the government is paying.
- FFFernando FrancoAug 25, 20251.0Just arrived, previous occupant was gracious enough to leave frozen chicken breast from July, IHG was kind enough to leave it for the next occupant.
- MAMax AmericanAug 9, 20255.0I slept with my foot hanging off the bed all night....no monsters here. Very friendly and helpful staff.
- BMBrooklyn McMullenJul 27, 20253.0Convenient & safe location. Appreciate being in base. Breakfast was great. Rooms were fine & clean but the drain in both rooms we had didn’t function well and one room had ants. Staff didn’t seem surprised when I reported it but did put in a work order. Would give it another shot but a pretty “okay” experience.
Frequently Asked Questions About IHG Army Hotels Building 1384
Does IHG Army Hotels Building 1384 offer enhanced cleaning and sanitation practices?
Yes, the hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, and employees are trained in proper cleaning and hand washing procedures.
Are pets allowed at IHG Army Hotels Building 1384?
Yes, both cats and dogs are welcome at the hotel.
Is breakfast available at IHG Army Hotels Building 1384?
Yes, breakfast is available for guests at the hotel.
Does the hotel provide contactless check-in and digital room keys?
Yes, the hotel offers contactless check-in or checkout and digital guest room keys for convenience.
What fitness facilities are available at IHG Army Hotels Building 1384?
The hotel features a fitness center equipped with elliptical machines and treadmills.
Is parking available at IHG Army Hotels Building 1384?
Yes, free parking is available for guests at the hotel.
What payment methods are accepted at IHG Army Hotels Building 1384?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
What are the IHG Army Hotels Building 1384 operating hours?
The hotel is open 24 hours a day, seven days a week.
What nearby dining options are available to guests of IHG Army Hotels Building 1384?
Guests can enjoy nearby restaurants such as Domino's Pizza, Subway, Wing Zone, Burger King, and Coffee Bound coffee shop.
What nearby recreational facilities can I visit near IHG Army Hotels Building 1384?
Nearby recreational spots include the Fort Sam Houston Golf Course, John J McCarthy Golf Clubhouse, Fort Sam Houston Aquatic Center, and JBSA - FSH Fitness, Sports, & Aquatics.
Are there nearby shopping options near IHG Army Hotels Building 1384?
Yes, guests can visit the AAFES Mini Mall, Small Exchange department store, and Barker's Texas Collectibles gift shop nearby.