Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
IHG US Hotels.
Location
Candlewood Suites Building 2426
2800 Winfield Scott Road, Fort Sam Houston, TX
78234, United States
Hours
Reviews
4.4
801 reviews
5 stars
516
4 stars
187
3 stars
59
2 stars
17
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual employees going above and beyond.
Cleanliness
Most reviews highlighted the cleanliness of the rooms and common areas, although some noted inconsistencies in housekeeping.
Room Quality
Feedback on room quality was mixed; while some found the rooms comfortable and well-equipped, others described them as outdated and in need of renovation.
Breakfast Options
The breakfast received positive remarks for variety and quality, although some guests noted it could be repetitive.
Noise Issues
Several reviews mentioned noise disturbances from thin walls and fire alarm issues, impacting the overall comfort of the stay.
- DIDebra IselDec 19, 20255.0This room was essentially an efficiency apartment: full fridge, cook top, and utensils, desk and recliner. Clean and good water pressure.
- GGgene1715Dec 17, 20255.0Perfect studio rooms with kitchenette, office space and queen bed. Bathroom was clean and beds seemed fresh with new sheets and comforter. Staff was courteous and quickly checked us in. 10 minutes to the PX, commissary or BAMC.
- CACharlene ArthurNov 24, 20254.0We stayed at this location for my son's AIT graduation. We chose this location for the connivence of it being on base and close to where his graduation would be held. We were happy with the service and the breakfast. However; we were far from happy with our view. It was of the AC units that were very noisy. Since the walls are paper thin, we would hear each time one of those AC units would turn on and off. This continued all night long, each one turning on/off. For the price of the hotel, it is definitely outdated and the bathroom has no area for toiletries- no vanity for items to sit. The shower was a handheld that barely functioned. This location could use an update, at least for the important features. Especially for the cost per night.
- MPmichael perryNov 19, 20254.0I will say the staff has been amazing and the rooms are very clean. My only issue is the ceilings/floors are paper thin. When my neighbor walks it literally shakes my walls and I can hear every word they say. I know that’s largely out of their control but something people should be aware of
- MAMatthew AndersonOct 21, 20251.0Checked out early, the night before the reservation was supposed to end. The desk attendant claimed their system was down, took room key and promised to mark that I was checked out. Next day, the manager charged me $168.12 for an extra day even though I was checked out and the room key was turned in at the front desk. Disorganized staff who will charge you for unauthorized stays when you are already checked out.
Frequently Asked Questions About Candlewood Suites Building 2426
What COVID-19 cleaning and safety measures are in place at Candlewood Suites Building 2426?
Candlewood Suites has enhanced cleaning procedures including common areas and guest rooms, uses commercial grade disinfectants, provides sanitizers, and offers contactless check-in/check-out. Employees are trained in cleaning and handwashing procedures.
Are pets allowed at Candlewood Suites Building 2426?
Yes, dogs are allowed and pets are welcome at Candlewood Suites Building 2426, but cats are not permitted.
Does Candlewood Suites Building 2426 offer breakfast?
Yes, breakfast is available at Candlewood Suites Building 2426.
Is there a fitness center available at Candlewood Suites Building 2426?
Yes, there is a fitness center with equipment including elliptical machines, treadmills, and free weights available for guests.
Does Candlewood Suites Building 2426 have parking facilities?
Yes, free parking is available for guests at Candlewood Suites Building 2426.
Is Wi-Fi available at Candlewood Suites Building 2426?
Yes, free Wi-Fi is available for guests at Candlewood Suites Building 2426.
What payment methods does Candlewood Suites Building 2426 accept?
Candlewood Suites accepts American Express, Mastercard, Visa, and cash as payment options.
Which nearby restaurants can guests visit before or after staying at Candlewood Suites Building 2426?
Nearby restaurants include Jamaica Jamaica Cuisine, Burger King, Blimpie, Charleys Philly Steaks, Subway, QDOBA Mexican Eats, Arby's, Cinnabon, and Rocco Dining Facility, offering a variety of dining options for guests.
What nearby facilities can help guests with transportation or vehicle needs?
Guests can use Enterprise car rental for vehicles, Firestone Complete Auto Care for auto repairs, and Blue Rhino for propane exchange, all located near Candlewood Suites Building 2426.
What nearby attractions or services can guests explore around Candlewood Suites Building 2426?
Guests can visit the Fort Sam Houston Bowling Center for recreational activities, the Fort Sam Houston Food Court and Schofield Express for shopping and dining, or use services like Vista Optical for eye care and the Fort Sam Houston Pharmacy for medical needs.