Many reviews highlighted the staff's friendliness and helpfulness, with specific mentions of individuals like Sage and Arturo providing exceptional service.
Cleanliness
Overall, guests noted that the hotel was clean and well-maintained, although some mentioned issues with room cleanliness and housekeeping consistency.
Location
The hotel is conveniently located on a military base, close to amenities like the PX and commissary, but some guests found access to the base cumbersome.
Room Quality
Feedback on room quality was mixed; while some appreciated the spaciousness and kitchenette, others found rooms dated and lacking comfort.
Breakfast Experience
The breakfast offerings received positive remarks for variety and quality, although some guests noted inconsistencies in service times.
CA
Charlene Arthur
1 day ago
4.0
We stayed at this location for my son's AIT graduation. We chose this location for the connivence of it being on base and close to where his graduation would be held. We were happy with the service and the breakfast. However; we were far from happy with our view. It was of the AC units that were very noisy. Since the walls are paper thin, we would hear each time one of those AC units would turn on and off. This continued all night long, each one turning on/off. For the price of the hotel, it is definitely outdated and the bathroom has no area for toiletries- no vanity for items to sit. The shower was a handheld that barely functioned. This location could use an update, at least for the important features. Especially for the cost per night.
MP
michael perry
6 days ago
4.0
I will say the staff has been amazing and the rooms are very clean. My only issue is the ceilings/floors are paper thin. When my neighbor walks it literally shakes my walls and I can hear every word they say. I know that’s largely out of their control but something people should be aware of
MA
Matthew Anderson
Oct 21, 2025
1.0
Checked out early, the night before the reservation was supposed to end. The desk attendant claimed their system was down, took room key and promised to mark that I was checked out. Next day, the manager charged me $168.12 for an extra day even though I was checked out and the room key was turned in at the front desk. Disorganized staff who will charge you for unauthorized stays when you are already checked out.
DC
Don Cook
Oct 12, 2025
5.0
Room smelled a little musty. Employees were extremely helpful and friendly. Definitely will stay there again
CA
Carl Wheezer From Accounting
Sep 27, 2025
5.0
The room itself was honestly underwhelming. Basic, dated, and lacking any real comfort. The furniture looked like it had been there since the ‘90s, the walls were thin enough to hear everything in the hallway, and the overall vibe was more “cheap barracks” than actual hotel. It technically served its purpose, but that’s about the best thing I can say.
The location, though, was even worse. This place is literally on a military base. Getting in and out felt like a chore, with checkpoints and detours making the simplest trip frustrating. And once you’re finally off base, there’s nothing close by no restaurants, no shops, no attractions. Unless you enjoy staring at fences and barbed wire, there’s nothing here worth the stay.
What really saved the experience was the service. Sage went above and beyond. She was professional, attentive, and genuinely kind. She even brought me a fan when my rooms AC went out and an extra pillow without me having to ask twice, which made a huge difference. Every interaction with her made things smoother and more enjoyable, and that kind of effort doesn’t go unnoticed. Sage is cool.
Frequently Asked Questions About Candlewood Suites Building 2426
What COVID-19 cleaning and safety measures are in place at Candlewood Suites Building 2426?
Candlewood Suites has enhanced cleaning procedures including common areas and guest rooms, uses commercial grade disinfectants, provides sanitizers, and offers contactless check-in/check-out. Employees are trained in cleaning and handwashing procedures.
Are pets allowed at Candlewood Suites Building 2426?
Yes, dogs are allowed and pets are welcome at Candlewood Suites Building 2426, but cats are not permitted.
Does Candlewood Suites Building 2426 offer breakfast?
Yes, breakfast is available at Candlewood Suites Building 2426.
Is there a fitness center available at Candlewood Suites Building 2426?
Yes, there is a fitness center with equipment including elliptical machines, treadmills, and free weights available for guests.
Does Candlewood Suites Building 2426 have parking facilities?
Yes, free parking is available for guests at Candlewood Suites Building 2426.
Is Wi-Fi available at Candlewood Suites Building 2426?
Yes, free Wi-Fi is available for guests at Candlewood Suites Building 2426.
What payment methods does Candlewood Suites Building 2426 accept?
Candlewood Suites accepts American Express, Mastercard, Visa, and cash as payment options.
Which nearby restaurants can guests visit before or after staying at Candlewood Suites Building 2426?
Nearby restaurants include Jamaica Jamaica Cuisine, Burger King, Blimpie, Charleys Philly Steaks, Subway, QDOBA Mexican Eats, Arby's, Cinnabon, and Rocco Dining Facility, offering a variety of dining options for guests.
What nearby facilities can help guests with transportation or vehicle needs?
Guests can use Enterprise car rental for vehicles, Firestone Complete Auto Care for auto repairs, and Blue Rhino for propane exchange, all located near Candlewood Suites Building 2426.
What nearby attractions or services can guests explore around Candlewood Suites Building 2426?
Guests can visit the Fort Sam Houston Bowling Center for recreational activities, the Fort Sam Houston Food Court and Schofield Express for shopping and dining, or use services like Vista Optical for eye care and the Fort Sam Houston Pharmacy for medical needs.