Certified by Holiday Inn Express & Suites Forney by IHG • Mar 01, 2026
Reviews
3.8
405 reviews
5 stars
232
4 stars
53
3 stars
23
2 stars
19
1 star
78
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty rooms, stained carpets, and unclean bathrooms.
Maintenance Problems
Frequent mentions of broken elevators, out-of-order amenities, and general disrepair throughout the hotel.
Customer Service
Mixed feedback on staff interactions, with some praising helpfulness while others reported rude or unresponsive service.
Breakfast Quality
Breakfast received both positive and negative comments, with some guests enjoying the variety while others noted issues with food quality and availability.
Value for Money
Guests expressed disappointment regarding the overall value, citing high prices for subpar conditions and service.
JH
Jesse Handy
Feb 15, 2026
3.0
I am a regular at Holiday Inn Express & Suites. This one was very disappointing. First, they overbooked, which means I lost a room I booked. Which was not great, but also not horrible as they put me in a one bed with a couch bed (pull out). The room had something going on in it. IDK if it was dusty or what, but myself, my girlfriend, and my two boys were all congested and snotty the next morning. I sprayed lysol spray the next day and that second night was better. Unfortunately it got my girlfriend sick and I was congested for almost a week after. Finally clearing up! The breakfast here was pretty good, nothing special and nothing bad. Hotel breakfast. The hallway on the 2nd floor did smell musty. One elevator was working and the working one was very slow and loud. My boys commented and joked about it breaking while we were in it. Outside of all that, it was a rather pleasant stay.
AM
Amy Martinez
Feb 6, 2026
5.0
I recently stayed at the hotel with my family for my daughter’s tournament and we had such a nice experience, especially during check-in with Jalai. She was attentive, polite, and friendly from the moment we walked in and even offered to help us with our luggage which meant a lot after a long day. The hotel itself was very clean and well kept, which made us feel comfortable right away but was a little hard to find. When there was an issue with our room, she handled it immediately and made sure to give us every option possible to fix it without any stress. She was patient, caring, and just had a really warm spirit the whole time, the staff was just amazing!
PT
Paula Tate
Jan 19, 2026
5.0
This place was last minute, good rate, great employees. One night turned into 3. Full breakfast. Quiet. I'd stay again and again.
KS
Kami Smelser
Dec 3, 2025
1.0
We just finished a 6 night stay. I was enticed by a great price and a history of HIE hotels being fairly basic but acceptable. Had i read the reviews, I would have made a different choice. We arrived about 8:30 pm after a long travel day. 1st room we were given, wrong type (FD admitted they gave us wrong room). 2nd room, deadbolt didn't work. 3rd room light fixtures broken, blinds shredded and room had a bright street light right outside. Back to broken deadbolt room with a promise it would be fixed the following day. Made a 2nd request for deadbolt. It was not fixed and zero communication the entire 6 day stay. Agree with previous reviews.....this place is a hot mess .... doesn't look old, but has been ridden hard! The night FD staff seems to be teenagers that sit in the lobby on their phones or computers and only come to the desk if prompted. We were told after our 1st night fiasco we would be getting a 20% discount on our stay. Upon checkout, there was no mention of this. When we pressed, we were given about a $20 discount on our SIX night stay. We will happily go back to the Marriott that is 50% more expensive. Well worth it.
JT
Jim Traveler
Nov 27, 2025
1.0
Hmmmm where to start , only 1 elevator worked go above 3rd floor something hits the side of elevator, room was a mess from construction to cleaning i write notes on mirrors with my finger only shows up if the shower is on , I stayed 5 days I left 5 notes , just to see if maids actually clean the rooms , all 5 was there when I left , found trash behind the sofa when I got there .
Frequently Asked Questions About Holiday Inn Express & Suites Forney by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Forney?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is breakfast included with a stay at Holiday Inn Express & Suites Forney?
Yes, complimentary buffet breakfast is available for guests.
Does this hotel offer free Wi-Fi and business center facilities?
Yes, free Wi-Fi is available in public areas and there is a business center for guest use.
Are pets allowed at Holiday Inn Express & Suites Forney?
No, pets including dogs and cats are not allowed at this property.
What fitness amenities does the hotel provide?
The hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and elevators available.
What cleaning and safety measures are in place at the property?
Enhanced cleaning is performed daily in guest rooms and common areas, using commercial grade disinfectants with sanitizer available throughout the hotel. Contactless check-in and check-out are also available.
Is Holiday Inn Express & Suites Forney family-friendly?
Yes, it is kid-friendly and kids up to 19 years old stay free. Housekeeping is available daily.
Can guests rent a car nearby the hotel?
Although the hotel itself does not offer car rentals, Enterprise Rent-A-Car is located nearby for guest convenience.
Are there any nearby dining options close to Holiday Inn Express & Suites Forney?
Yes, guests can visit nearby restaurants such as Applebee's Grill + Bar, Queen New Orleans Fried Chicken, Dickey's Barbecue Pit, and Taqueria Lore for a variety of dining experiences.
What wellness or spa services are available near the hotel?
Nearby wellness options include My Spa & Boutique, Empire Nails & Spa Forney, and My Spa and Laser Center for spa and beauty treatments.
Are there medical facilities close to Holiday Inn Express & Suites Forney?
Yes, guests have access to medical care nearby including Texas Headache Relief Center, Genesis Wellness and Pain, Forney Family Dentistry & Orthodontics, and Pediatric Kare Klinic.
Brand Certified Facts from Holiday Inn Express & Suites Forney by IHG
Holiday Inn Express & Suites Forney by IHG partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: