Candlewood Suites Dallas NW - Farmers Branch by IHG

Reviews

• MM

  Mikey

  3 days ago
  1.0
  The card policy is ridiculous. I am a platinum member and have a digital card but they won’t take that or my Cash App card. (Never been a problem anywhere else). I stay almost 200 nights a year.
• JA

  Julie Ackley

  3 days ago
  2.0
  The reservationist’ should learn their product lines. Sold something doesn’t even exist. Then got big, bold attitude from the front desk. Ya’ll need to do better and my room smells like the velour backseat of a ‘79 Oldsmobile. Disgusting. No amenities and no customer service. Just stay next door. Seriously.
• KH

  Kori Harp

  6 days ago
  1.0
  Update to reply: "At the time of booking, the reservations were made under our Book Early Member Rate, which requires full prepayment for the entire stay and is non-refundable. As outlined in the rate policy, the payment is processed anytime between booking and arrival, and if the card on file declines, the reservation may be automatically cancelled as non-guaranteed." So if you require prepayment upfront then why not take the payment when the room is booked? There would've been no issue then. It doesn't make sense for you to just run someone's card anytime between the booking date and the reservation date which can be months apart. I even updated my card on Friday because the Klarna option didn't work correctly (because you guys wait to process payments for however long you want) and it wasn't run that day either. And if this business IS going to run the cards whenever they feel like - there should be some kind of courtesy call before they immediately cancel the room. I had my card frozen for good reason over the weekend and I easily could've updated payment method and paid for the room had I been given the chance. But as you said it is in the policy apparently... I will do my best to check policy before booking with another place like this. -------- Booked 2 rooms well over a month in advance. There was an issue with booking a week or so later so I updated the payment method. They didn't run the card until days later without warning (but still a month before the reserved date) it didn't work when they ran it (card was manually frozen at that moment). So when it didn't work they automatically cancelled my rooms. I called them 30 minutes after I got the cancelled notification to update the card so they could run it again but not only had they already cancelled the rooms without even a courtesy call but they gave the rooms away as well.
• MV

  mariana vallejo

  Mar 31, 2026
  5.0
  I still haven't received my deposit back; my reservation was
• AT

  Audrey Taylor

  Mar 29, 2026
  5.0
  Getting to the connectes garage is a little confusing but once you do get it it's easy. Rooms are clean, AC blasts, water is hot like I like it. The only thing is the angle of the TV. You can't adjust the angle to see if you're watching TV in bed

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