KC
Kayla Caviness
Feb 10, 2026
Before booking, I called at least eight hotels in the area specifically to find one with a working hot tub. When I called this hotel, I was told that you had both a pool and a hot tub, that the pool was not heated, but that the hot tub was working and hot. I confirmed this on the phone because the hot tub was the main reason we chose your property, even though the room was about $80 more than other nearby options. Based on that we booked.
Additionally, when we were looking at this hotel online, it stated that there was a bar on site. That was another reason we chose this hotel: the plan was to let the kids enjoy the pool/hot tub while the adults could relax at the bar. When we arrived, we were told the bar has been shut down and that we would need to go down the road instead. This was never disclosed beforehand and was another amenity we expected based on your listing.
We arrived around 6:00 PM and asked about the hot tub. At that point, the front desk told us she would need to “go turn it on” and that it would take about 45 minutes to warm up. We went to our room, waited, and came back down about 30 minutes later only to find the hot tub was still cold. We asked again, and she went out, opened the gate, and said it was heating up and would take another 45 minutes.
We checked again about 30 minutes later, and it was still not hot. The hot tub did not reach an actual usable hot temperature until after 9:00 PM almost three hours after we arrived.
The next morning, we planned to use the hot tub again with our coffee, only to find it was cold once more.
On top of that, every time we left our room and returned, our key card stopped working and we had to go back to the front desk to have it reprogrammed just to get into our room.
Overall, this was very disappointing, especially given the higher price we paid specifically because we were told the hot tub was working and hot, and because the listing indicated there was a bar on site. Neither of those amenities were actually available as promised.