Hotel cancelled reservation 1 week before check-in.
Even no emails, no phone calls.
MS
Mack Schipper
Dec 29, 2025
1.0
What a dump! This hotel is under renovation and should not be open in its present state. We stayed there one night- 12-12-2025 and paid nearly $100 for the worst room. Stained and burned carpet, stained and filthy chairs and couch. The bed frame was broken. The hallway was filthy and to top it off an adjacent room had the door kicked in so it was half off the hinges. What really frosted me is we booked it through IHG and of course I assumed that they had fairly high standards. I will never assume that again.
IF
Isamar Figueroa
Nov 15, 2025
1.0
Me cancelaron sin previo aviso, nadie dio la cara para resolver el problema , pésimo servicio y profesionalismo de una cadena de hoteles. Sino quieren sorpresas NO RESERVEN AQUÍ
AG
Alejandro González
Nov 15, 2025
1.0
Pésima atención y me cancelaron reservación ya estando pagado el servicio !
❌❌❌❌❌
Cuidado con esta cadena de hoteles , no quisieron resolverme hasta un día después !
MO
Mary Ornelas
Nov 13, 2025
1.0
The toilet was dirty, the TV remote was so dirty the wipi I used to clean it turned out black. I would not recommend this hotel to anyone. I was very disappointed.
Yes, Hotel El Paso is pet friendly and allows up to 2 pets per room for a fee of 50 USD.
What are the check-in and check-out times at Hotel El Paso?
Check-in is at 3 PM and check-out is at 11 AM. For early check-in or late check-out requests, please contact the hotel directly in advance.
Does Hotel El Paso offer free Wi-Fi?
Yes, Hotel El Paso offers complimentary high-speed Wi-Fi.
Does Hotel El Paso have a fitness center?
Yes, Hotel El Paso has a fitness center on-site.
How much is parking at Hotel El Paso?
Hotel El Paso offers complimentary on-site parking.
Does Hotel El Paso offer babysitting services?
No, Hotel El Paso does not offer babysitting services.
Are pets allowed at Hotel El Paso?
Yes, pets are welcome at Hotel El Paso.
What are the check-in and check-out times at Hotel El Paso?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is there a business center available at Hotel El Paso?
Yes, Hotel El Paso has a business center available for guests.
Are there any pools at Hotel El Paso?
Yes, there is one indoor pool available at Hotel El Paso.
Is Hotel El Paso accessible for guests with mobility needs?
Yes, Hotel El Paso is mobility accessible.
What payment options does Hotel El Paso accept?
Hotel El Paso accepts American Express, Diners Club, Discover, Mastercard, and Visa.
Does Hotel El Paso provide free Wi-Fi?
Yes, complimentary free Wi-Fi is available at Hotel El Paso.
What hotels are located near Hotel El Paso?
Nearby hotels include Comfort Suites, Quality Suites University, Spark by Hilton El Paso University, Sleep Inn University, and Extended Stay America - El Paso - West.
What dining options are nearby Hotel El Paso?
Nearby dining options include Wendy's and Twin Peaks Restaurants, which offer casual and American cuisine.
Are there any medical centers or health services close to Hotel El Paso?
Yes, Dr. Xavier J. Munoz and Bio Drip Wellness & Longevity are nearby medical centers you can visit during your stay.