Business Details
About
HotelWedding VenueBusiness Meeting Locations
Find comfort at our El Paso TX hotel minutes from the borderThis hotel accommodation off I-10, only moments from the Santa Teresa Port of Entry, offers a safe haven for area travelers. The modern comforts, a hospitable atmosphere and inspiring views of the Franklin Mountains, this is the smart choice for those seeking hotels in El Paso, TX.The hotel's location ensures convenience for guests traveling on business. Companies like ADP, Dell and Helen of Troy are close by, and the University of Texas at El Paso is 15 minutes away. Both Biggs Army Airfield and Fort Bliss are within 30 minutes, too. Guests can easily commute to meetings at El Paso Convention & Performing Arts Centers or opt to host events of up to 140 on-site, thanks to a 900-sq-ft function space.Patrons seeking entertainment find plenty of it near the hotel's address in El Paso, TX. Days spent at Wet N' Wild Waterworld are fun for kids of all ages, and shopping sprees at the Outlet Shoppes at El Paso promise not to break the bank. If it's an unforgettable evening of excitement that you seek, Sunland Park Racetrack & Casino won't disappoint.Guests can expect every imaginable amenity at this 100% smoke-free hotel, from a free area shuttle to an indoor pool and Fitness Center. A free, hot breakfast bar gets each day started right, and wired and wireless HSIA and a Business Center ensure productivity. Book today.
Location
Holiday Inn Express & Suites El Paso West by IHG
7935 Artcraft Road, El Paso, TX
79912, United States
Hours
Reviews
4.2
670 reviews
5 stars
395
4 stars
168
3 stars
38
2 stars
14
1 star
55
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and the hotel overall, though some reported issues with specific rooms being dirty or poorly maintained.
Customer Service
The staff received mixed reviews; while many guests highlighted friendly and helpful service, others reported rude or unprofessional behavior from certain employees.
Breakfast Quality
The complimentary breakfast was generally well-received, with many guests enjoying the variety and quality, although some noted issues with availability and service.
Facilities Issues
Several guests experienced problems with hotel facilities, including the pool and hot tub being out of service, and issues with room amenities like exhaust fans and water temperature.
Location
The hotel’s location was frequently mentioned as convenient, with easy access to nearby attractions and dining options.
- KVKevo Vartanian3 days ago1.0THE WORST THING THAT CAN HAPPEN TO ANYONE TRAVELING. As a rewards member and someone that’s dedicated to Holiday inn I am extremely disappointed by their employee they hired and did not screen before hiring. Family and I drove from dallas to El Paso with 3 kids and our reservation got canceled. The guy working there was so rude that the conversation got intense and he decided he didn’t want to help us out anymore not even as a walk-in which I offered if pay again. Every excuse I had he repeated “check in is at 3 goodbye”. I have never felt so disrespected before and the feeling to not have a safe place to enter after 12 hours of driving was unacceptable. After getting on phone with reservation they asked me to go back in and try to work it out and by that time the gentleman had locked us out and would not open the door. We will not be supporting holiday inn anymore and we will not stop at this review we will boycott and drive customers away from Holiday inn from now on unfortunately unless they can prove that this employee has resigned for driving away future clients as a business owner I wouldn’t allow this to happen at my establishment!
- PWPeter Wiebe4 days ago5.0Excelente
- JTJ. J. ThompsonNov 18, 20255.0Everything was very clean! The rooms were very quiet and comfortable. The neighborhood felt safe and clean. Breakfast was delicious and there were plenty of options. I would definitely stay again!
- VHVinny HimesOct 21, 20255.0Clean, quiet, great breakfast!
- RARobert AdamSep 14, 20255.0Comfortable, clean rooms, nice and helpful crews
Frequently Asked Questions About Holiday Inn Express & Suites El Paso West by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites El Paso West by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM at Holiday Inn Express & Suites El Paso West by IHG.
Does this hotel provide free breakfast for guests?
Yes, a free hot breakfast buffet is available for guests at this hotel.
Is there parking available at the hotel, and is it free?
Free parking is available for guests at Holiday Inn Express & Suites El Paso West by IHG.
Are pets allowed at the Holiday Inn Express & Suites El Paso West by IHG?
Pets, including dogs and cats, are not allowed at this hotel.
What accessibility features does the hotel offer?
The hotel offers accessible parking, mobility accessibility, and an elevator to accommodate guests with mobility needs.
Is there an airport shuttle service available?
Yes, a free airport shuttle service is available for guests at this hotel.
Are there fitness and wellness facilities available on-site?
Yes, the hotel features a free fitness center with elliptical machines, treadmills, and free weights, as well as an indoor pool and a hot tub.
What nearby restaurants can guests visit for dining?
Guests can visit nearby restaurants such as Rudy's "Country Store" and Bar-B-Q, Jack in the Box, Carl's Jr., and Panda Express for a variety of dining options.
How can guests access fuel and car services in the area?
Nearby, guests have access to Speedy's Car Wash, America's Auto Auction El Paso, Porsche El Paso dealerships, and several gas stations including Shell, Speedway, and Howdy's Gas Station.
What nearby transportation or border crossing options are available for guests?
The hotel is near the Santa Teresa Port of Entry between the USA and Mexico, which is convenient for travelers crossing the border.