Holiday Inn Express & Suites El Paso East-Loop 375 by IHG

Reviews

• EZ

  Eric Garcia (ZeroGarcya)

  Nov 3, 2025
  1.0
  Looks like they only reply to good reviews haha. Ron needs to work on his customer service skills instead of watching tv during his shifts. The Hispanic lady with red hair is a waste of payroll since she stands there and does nothing. Instead of helping me with a booking error they just told me to deal with it and come back and let them know. Lack of customer service with the day crew
• EK

  Ernie Keylon

  Oct 12, 2025
  5.0
  Very welcoming.
• JB

  James Bell

  Sep 24, 2025
  4.0
  As new of a place could be clearer. Watch for the lot lizards walking around late at night.
• NV

  Nicole Vasquez

  Sep 11, 2025
  1.0
  If I could give negative stars I would, giving one star is too generous. Worst hotel staff and specifically the manager Zulema Acuña. Worst IHG hotel and staff we have stayed at. First they gave away 2 queen suite we reserved and gave us a 1 king bed. In order to switch our room back the next day we had to pack up again, and leave our event to check in to the new room which still wasn’t correct. The woman who checked us in originally had no idea how to resolve the issue. After our stay we reached out to the manager, Zulema Acuña. Eventually she offered a refund, we accepted. It’s been almost two months with no refund. I’ve called and every time she coincidentally is in a meeting, on the other line and never returns our calls or responds to follow up emails. The least professional and worst experience! This alone makes us want to switch from IHG properties elsewhere. Granted we stay at least two times a month at various IHG properties, and 4-6 during the summer months. The front desk staff Jennifer or Laura has told us their manager doesn’t know how to offer refunds, and they don’t know contact information for another manager (operations, sales, etc.). According to IHG customer relations dept that is untrue and basic manager skill set.
• PV

  Paul Villa

  Aug 2, 2025
  5.0
  EXCELLENT!!! The breakfast has a descent variety. Those little omelets were my favorite. The staff was top notch. They kept the place clean and they all maintained a professional experience. Oh, and they ALL say “hi” . That’s just what I expect when Im in Texas. If you’re from there, you know what I’m talking about. My room was cleaned and restocked daily. I stayed for just about a week and they didn’t miss a step. The area looks very new. A good variety of fast food joints and restaurants. Wal mart and Lowe’s are near. If you’re looking to try a good ol’ Tx Whataburger, there is one nearby. I don’t recommend the pico de gallo burger. The improvements I suggest are: please do something about the smell in the elevators. Such a nice good quality feeling establishment but that smell brings that quality feel down in my book. There’s some construction down there but where isn’t there. Oh the Grand Canyon sized pothole over between KFC and McDonalds. I watched that thing grow over my stay All I can say is WOW! Great experience. I highly recommend. Oh and one more thing, PLEASE!!!! Go and support the Border Patrol museum, L&Js diner. The steak with queso is amazing. Also try out the world famous Chico tacos. They were alright. Get the sauce on the side and have cash. That’s all I got. Thanks to the guys at IHG El Paso on Joe Battle Blvd you were Awesome.

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