Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to Holiday Inn Express & Suites El Paso East-Loop 375, your gateway to the best of El Paso! With easy access to the east side of town, you’re just moments away from the excitement of Fort Bliss Army Base and the Eastside Sports Complex. Whether you’re catching a thrilling game at Sun Bowl Stadium or exploring the artistic treasures at the El Paso Museum of Art, you’ll find that adventure is right at your doorstep. Plus, with quick access to the airport, your travels are as smooth as can be!Don’t miss the stunning landscapes of Hueco Tanks State Park & Historic Site or the serene beauty of Ascarate Park, perfect for a leisurely stroll or a picnic. And if you’re in the mood for some entertainment, Speaking Rock Entertainment Center is just around the corner, offering a lively atmosphere for a night out.After a day of exploration, retreat to our welcoming amenities. Start your day with our complimentary breakfast and stay connected with free Wi-Fi throughout the hotel. Need to catch up on work? Our 24-hour business center is at your service. Grab a snack anytime from our 24-hour market or take a refreshing dip in our outdoor pool.
Location
Holiday Inn Express & Suites El Paso East-Loop 375 by IHG
3500 Joe Battle Blvd, El Paso, TX
79938, United States
Hours
Reviews
4.3
365 reviews
5 stars
240
4 stars
72
3 stars
18
2 stars
10
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff received praise for friendliness and helpfulness, while others were criticized for poor service and lack of responsiveness.
Cleanliness
Most guests reported clean rooms and facilities, although some noted issues with housekeeping and maintenance.
Breakfast Quality
The breakfast received positive remarks for variety and quality, with many guests highlighting it as a standout feature.
Noise Issues
Several reviews mentioned noise disturbances from nearby roads and other guests, impacting the overall comfort of the stay.
Room Comfort
While many found the rooms comfortable, there were complaints about hard beds and issues with room amenities.
- SMSonia MelendezNov 30, 20255.0Friendly service clean comfy rooms. Amazing coffee and breakfast was great. Best part of the stay was the shower!!! Felt amazing best hotel stay I have had
- EZEric Garcia (ZeroGarcya)Nov 3, 20251.0Looks like they only reply to good reviews haha. Ron needs to work on his customer service skills instead of watching tv during his shifts. The Hispanic lady with red hair is a waste of payroll since she stands there and does nothing. Instead of helping me with a booking error they just told me to deal with it and come back and let them know. Lack of customer service with the day crew
- EKErnie KeylonOct 12, 20255.0Very welcoming.
- JBJames BellSep 24, 20254.0As new of a place could be clearer. Watch for the lot lizards walking around late at night.
- NVNicole VasquezSep 11, 20251.0If I could give negative stars I would, giving one star is too generous. Worst hotel staff and specifically the manager Zulema Acuña. Worst IHG hotel and staff we have stayed at. First they gave away 2 queen suite we reserved and gave us a 1 king bed. In order to switch our room back the next day we had to pack up again, and leave our event to check in to the new room which still wasn’t correct. The woman who checked us in originally had no idea how to resolve the issue. After our stay we reached out to the manager, Zulema Acuña. Eventually she offered a refund, we accepted. It’s been almost two months with no refund. I’ve called and every time she coincidentally is in a meeting, on the other line and never returns our calls or responds to follow up emails. The least professional and worst experience! This alone makes us want to switch from IHG properties elsewhere. Granted we stay at least two times a month at various IHG properties, and 4-6 during the summer months. The front desk staff Jennifer or Laura has told us their manager doesn’t know how to offer refunds, and they don’t know contact information for another manager (operations, sales, etc.). According to IHG customer relations dept that is untrue and basic manager skill set.
Frequently Asked Questions About Holiday Inn Express & Suites El Paso East-Loop 375 by IHG
Does Holiday Inn Express & Suites El Paso East-Loop 375 have a pool?
Yes, Holiday Inn Express & Suites El Paso East-Loop 375 has an outdoor pool.
Does Holiday Inn Express & Suites El Paso East-Loop 375 offer free Wi-Fi?
Yes, the Holiday Inn Express & Suites El Paso East-Loop 375 offers free WiFi!
Is there free breakfast available at Holiday Inn Express & Suites El Paso East-Loop 375?
Breakfast is free with your stay at the Holiday Inn Express & Suites El Paso East-Loop 375.
How much is parking at Holiday Inn Express & Suites El Paso East-Loop 375?
Complimentary parking is available at Holiday Inn Express & Suites El Paso East-Loop 375 for hotel guests.
Is there a fitness center at Holiday Inn Express & Suites El Paso East-Loop 375?
Yes, the Holiday Inn Express & Suites El Paso East-Loop 375 has a fitness center that is open 24 hours a day.
What are the check-in and check-out times at Holiday Inn Express & Suites El Paso East-Loop 375?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Holiday Inn Express & Suites El Paso East-Loop 375.
Does the hotel offer free breakfast to guests?
Yes, complimentary breakfast, including a buffet option, is available for guests at the hotel.
Is parking available for guests at Holiday Inn Express & Suites El Paso East-Loop 375?
Yes, free accessible parking is available for guests at the hotel.
Are pets allowed at Holiday Inn Express & Suites El Paso East-Loop 375?
No, pets including cats and dogs are not allowed at the hotel.
What fitness amenities does the hotel provide?
The hotel offers a 24-hour fitness center equipped with free weights, an elliptical machine, and a treadmill.
Does Holiday Inn Express & Suites El Paso East-Loop 375 provide a swimming pool?
Yes, there is an outdoor pool available for guests to enjoy.
Are there any nearby restaurants where guests can dine outside the hotel?
Yes, nearby restaurants include KFC, Tacotote, Rudy's Country Store and Bar-B-Q, Applebee's Grill + Bar, Village Inn, and la Madeleine for a variety of dining options.
What nearby hotels are close to Holiday Inn Express & Suites El Paso East-Loop 375 for alternative accommodations?
Nearby hotels include La Quinta Inn & Suites, WoodSpring Suites El Paso Airport, Extended Stay America Select Suites - El Paso - East, Tru by Hilton, and Tru By Hilton El Paso East Loop 375.
Is there convenient transportation or amenities near Holiday Inn Express & Suites El Paso East-Loop 375 for guests?
Guests can utilize nearby services such as UPS Access Point location for shipping and Cash America Pawn for shopping, plus local shuttle service offered by the hotel for easy transit.
What family-friendly features does the hotel offer and are there nearby educational or child care facilities?
The hotel is kid-friendly, allows kids to stay free up to 19 years old, and is close to educational and childcare centers like Hernando Middle School, Clauds Treehouse Learning Center, and Karina's Learning Center.