Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Welcome to the Full Service Holiday Inn El Paso Airport Hotel! Our team is ready to welcome you into the warmth and light of West Texas Hospitality by delivering exceptional "Second to None" service. Conveniently located off I-10, minutes from the El Paso International Airport and Fort Bliss home of the 1st Armored Division.
Our comfortably appointed guest rooms are spacious and come equipped with microwave, refrigerator and Keurig coffee makers. Complimentary High Speed Wi-Fi access throughout the hotel, 24-hr business and fitness center so you can maintain a good balance between your work and health. Cool down in our outdoor heated swimming pool while getting refueled at our Signature "Sun City Bar Grille".
Complimentary shuttle service to and from the airport from the hours of 8am-5pm.
El Paso is known as "The Sun City," boasting over 300 days of sunshine each year, filled with rich with culture, history, stunning natural desert fauna and wonders. El Paso is home to Global Companies such as Northrup Grumman, Cardinal Health, Yazaki, Johnson & Johnson, Amazon Fulfillment Center and Tony the Tiger Sunbowl.
For those special, memorable moments; Quinceaneras, Bridal Showers, Board Meetings, Company Training, we have over 1140 Sq. Ft. in meeting space, our sales team is ready to cater, service and meet all your needs.
Location
Holiday Inn El Paso Airport by IHG
6351 Gateway Boulevard West, El Paso, TX
79925, United States
Hours
Reviews
4.0
843 reviews
5 stars
415
4 stars
219
3 stars
104
2 stars
44
1 star
61
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted dirty rooms, bathrooms, and hallways, with guests reporting hair and stains in their accommodations.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and lack of responsiveness.
Maintenance Problems
Guests reported various maintenance issues, including broken amenities, outdated facilities, and ongoing renovations that were disruptive.
Misleading Policies
Several customers expressed dissatisfaction with misleading information regarding breakfast inclusions and other amenities.
Location and Value
The hotel is well-located near the airport and shopping, but many felt the quality did not match the price.
- RSRONOCIXEM SaludosDec 27, 20255.0Excelente servicio,,,solo tener en cuenta que en nuestra visita,,la persona de recepción,,solo habla inglés,,
- IIItsMeDec 27, 20251.0I was traveling with my family when we called customer service to book a reservation. They highly recommended this hotel near the freeway, but it turned out to be a disastrous choice. The rooms were filthy, the pillows had a strong smell, and the couch was completely disgusting with all kinds of stains. The carpets were dirty, the beds were unmade, and the list of issues went on. Honestly, it was the worst experience I've ever had at a hotel. Even places in other countries with tighter budgets offer better service and cleaner rooms. I wouldn’t recommend this place at all! If you don’t believe me, go ahead and book a room yourself—you’ll see what I mean. Otherwise, avoid booking a stay here; you’ll thank me later.
- EVEdith ValdezDec 20, 20255.0Excelente servicio, las habitaciones muy limpias y cómodas.
- CSCraig SandersNov 10, 20255.0The great breakfast and dinner selection it's a great location right off the interstate.
- DPDavid PetteeNov 10, 20255.0I stayed here for over a month for work. The staff were amazing. The GM Rachel always took care of me for anything I needed. The Bartenders Karla is one of the most amazing people I have met while being down there. The cook Myto makes the best breakfast! Everyone on staff there is super friendly and made me want to come visit again.
Frequently Asked Questions About Holiday Inn El Paso Airport by IHG
What are the check-in and check-out times at Holiday Inn El Paso Airport?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free airport shuttle service?
Yes, a complimentary airport shuttle service is available from 8 AM to 5 PM.
Are pets allowed at the Holiday Inn El Paso Airport?
Yes, dogs and other pets are welcome at the hotel.
Is free Wi-Fi available for guests at the hotel?
Yes, complimentary high-speed Wi-Fi is available in public areas throughout the hotel.
What dining options does the hotel provide?
The hotel has one restaurant and a bar called Sun City Bar Grille offering meals and refreshments.
Does the hotel have facilities for business travelers?
Yes, it features a 24-hour business center and two meeting rooms with over 1140 sq. ft. of meeting space.
What fitness amenities are available at the hotel?
The hotel includes a fitness center with an elliptical machine, free weights, and a treadmill, plus an outdoor heated swimming pool.
Are the hotel’s facilities accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and elevators.
What nearby hotels can guests consider for alternative accommodations?
Nearby hotels include Wingate Inn & Suites, Wingate by Wyndham El Paso, and Quality Inn Airport.
What nearby dining or beauty options are available around the hotel?
Guests can visit Vanity Nail Bar for beauty services or Taco Cabana for Mexican cuisine nearby.
Are there nearby services for pet care close to the hotel?
Yes, pet owners can find services such as Elpaso Groomers and Pet Heroes Dog Grooming near the hotel.