Business Details
About
HotelExtended Stay Hotel
Daily Mandatory Charge includes: Texas Recovery Fee.
Within 10 minutes of Bert Ogden Arena, Doctors Hospital and UTRGV, our new, all-suite hotel in Edinburg features plenty of space, in-suite kitchens and lots of storage space. Perfect for an extended stay, our pet-friendly hotel offers free hot breakfast, free WiFi and a convenient airport shuttle.
Location
Hours
Reviews
4.0
240 reviews
5 stars
143
4 stars
36
3 stars
17
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, particularly from management, with issues related to rude staff and unhelpful responses to complaints.
Cleanliness
Numerous reviews highlighted cleanliness issues, including dirty rooms, unclean bathrooms, and inadequate housekeeping.
Room Quality
Guests experienced problems with room conditions, such as broken amenities, uncomfortable beds, and issues with water temperature.
Check-in Process
Several customers faced long wait times and confusion during the check-in process, leading to frustration.
Location
The hotel is praised for its convenient location near restaurants and shopping, making it a favorable aspect for many guests.
- OTOlivia ToddOct 8, 20251.0Called 2 weeks in advance to cancel a reservation and they refused to cancel it without “verifying some information.” Kept asking for the room type and when I told them I didn’t remember what room type I had booked they said they needed to get upper management to cancel my reservation, even though they could see it was made under my name. Put me on hold for almost 15 minutes and magically it was cancelled without me needing to talk to management. I’ve never experienced such a long process to cancel a reservation.
- MSMONICA SANCHEZOct 1, 20251.0Muy mala experiencia. Se fue la luz 2 veces. Pedimos cambio de habitación y aunque el chico de recepción quiso darnos solución su gerente dijo que no podia hacer nada. Finalmente nos dieron una habitación mas pequeña en vez de 2 camas nos dieron 1 cama y 1 sofá cama. Y se volvió a ir la luz . Ni reembolso , ni reembolso por cambio de tarifas. Muy mala actitud del manager. Que pena pensar que por que tiene nombre by Hilton tendrás garantía de Servicio y atención al cliente.
- MMMelissa Gutierrez (Melgemas)Sep 28, 20251.0Todo mal desde que llegamos hasta que nos fuimos. El cuarto no estaba listo a las 10pm, se fue la luz, se volvió a ir, nos cambiaron a un cuarto con menos camas que también se fue la luz( la única opción que nos dieron) , mal atención por parte del gerente y todavía nos quieren echar la culpa de que no funcionara la luz cuestionándonos que que habíamos conectado cuando nisiquiera nos animamos a prender la secadora de cabello por lo mismo. El baño del lobby se le sale el agua a la taza por todos lados está sucio y con un charco. Se escuchaban gritos muy feo de un cuarto cercano. Tuvimos muy mala experiencia ya ni pudimos descansar bien.
- STSandra TreviñoSep 28, 20251.0FATAL!!! Llegamos al cuarto y estaba abierto con una máquina encendida de secado, la mesa y silla fuera de lugar. aEn 3 ocasiones se fue la luz, x fin nos cambian de habitación a 1 cama y un sofá (rentamos 2 camas) eso fue a la 1:30 am el Gerente Abel, se molestó porque lo despertamos para que autorizara un cambio a otra habitación, lo cual no accedió y dijo que eso es lo que había. No nos quisieron reembolsar nada FATAL!! Ah en la otra habitación tan bien se fue la luz nos bañamos a obscuras y con agua fría/tibia
- CEConsuelo EstradaSep 28, 20251.0Pésimo hotel se fue la luz solo en el cuarto wue estábamos tuvimos que pelearnos terminaron dando un cuarto de menor categoría del que pagamos sin reembolsar nada y del otro cuarto tambien se fue la luz. Pésima atención y resolución de problemas del gerente Abel
Frequently Asked Questions About Home2 Suites by Hilton Edinburg
What are the check-in and check-out times at Home2 Suites by Hilton Edinburg?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is Home2 Suites by Hilton Edinburg pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel provide free WiFi and digital guest room keys?
Yes, free WiFi is available in public areas and the hotel offers digital guest room keys for convenience.
Are there any fitness facilities available at Home2 Suites by Hilton Edinburg?
Yes, a fitness center is available for free use by guests.
Does the hotel offer accessible features for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
Is the property smoke-free and do they have a housekeeping service?
Yes, the entire property is smoke-free and housekeeping service is available.
What types of payment options are accepted at the hotel?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby coffee shops where guests can grab a coffee?
Yes, Dutch Bros Coffee is a nearby coffee shop where guests can enjoy coffee, café beverages, and smoothies.
What nearby hotels are close to Home2 Suites by Hilton Edinburg?
Nearby hotels include Tru by Hilton Edinburg, Comfort Inn Edinburg South, and MainStay Suites Edinburg South, offering guests additional accommodation options in the area.
Are there nearby automotive services or gas stations that guests can use?
Yes, guests can find automotive dealers and repair services such as Luis Bert Ogden and Affordable Motors nearby, as well as gas stations like Tex Best Travel Center and Exxon & Mobil Stations for fueling and convenience needs.