Business Details
About
HotelExtended Stay HotelHome2 Suites
Daily Mandatory Charge includes: Texas Recovery Fee.
Within 10 minutes of Bert Ogden Arena, Doctors Hospital and UTRGV, our new, all-suite hotel in Edinburg features plenty of space, in-suite kitchens and lots of storage space. Perfect for an extended stay, our pet-friendly hotel offers free hot breakfast, free WiFi and a convenient airport shuttle.
Location
Hours
Reviews
4.0
247 reviews
5 stars
146
4 stars
37
3 stars
17
2 stars
8
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive of guest concerns.
Room Quality
Many guests reported issues with room cleanliness, maintenance problems, and uncomfortable bedding, leading to dissatisfaction with their stay.
Amenities and Facilities
Several customers noted issues with water temperature and pressure in showers, as well as inconsistent breakfast quality and availability.
Location
The hotel is praised for its convenient location near restaurants and shopping, which many guests found appealing.
Management Issues
Guests expressed frustration with management's handling of complaints and issues, often feeling ignored or mistreated.
- FEFernanda Castillo EscobarDec 28, 20251.0I am beyond disappointed in this property; this was easily the worst hotel stay I have ever experienced. The level of service was non-existent. Throughout my entire 3-night stay, I was denied basic housekeeping. I was told I had to take out my own trash and that fresh towels would not be provided. Even more disturbing were the major security breaches: staff opened my door twice while I was in the room. This is a terrifying lack of regard for guest privacy and safety. To make matters worse, I was charged a $100 "safe" deposit without any prior explanation. Despite checking out, this money has not been returned to me. When I confronted the front desk about the charge and the poor service, the staff was incredibly rude and unhelpful. They flat-out refused to provide the General Manager’s contact information, effectively blocking me from resolving the issue. I am demanding a contact for management or the corporate office immediately to get my $100 back. I will not let this go until the deposit is refunded and the staff is held accountable for their unprofessional behavior. Do not stay here
- LMluis MartinezDec 27, 20251.0Always stay at this location but unfortunately its so worn and dated. Rooms usually have no hot water pressure and or rust in shower areas. Doors to all rooms are rough and bathroom doors are worse. The chairs are missing pieces from arm rest. Ceiling lights are hanging off the ceiling. Im a hilton honors member and this location always disappoints unfortunately. It needs up keep and management. I dont recommend this property if you are expecting hilton standards. The hallways are long and not wide enough. You'll feel the floor shift while you walk. Only elevator access is on the side of building . And the elevators will always be hot damp and dirty. I recommend the other Home2Suites on Ware Rd. In Mcallen witch was built before this one. Hopefully this place does a complete clean up including management.
- LHLuz HeaneyDec 24, 20252.0This hotel has been opened for years and the placement on Google maps is still incorrect. The hotel has not bothered to correct the problem. We stayed on the 4th floor and our shower had hardly any water pressure and the water was not hot either. We asked them to clean our room the following day because it had been skipped that day and they set it was in the books and it did not get cleaned again. Also, the mattress felt cheap and the bedding was worse.
- ALAlex LeeDec 21, 20251.0First thing, the map directs the hotel to different place. I asked for late check out, front desk states they can't because they are fully booked today, cool understandable. I was looking to staying extra day due to work so I am looking at hotels, and look what I see, 9 rooms are available, and I know Hilton's app is upto date, it's definitely not the lag. Nah, ill go book else where. All this as diamond member.
- TKThomas KleinNov 30, 20254.0Rooms are nice. The breakfast is probably middle tier. Not the best, not the worst
Frequently Asked Questions About Home2 Suites by Hilton Edinburg
What are the check-in and check-out times at Home2 Suites by Hilton Edinburg?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is Home2 Suites by Hilton Edinburg pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel provide free WiFi and digital guest room keys?
Yes, free WiFi is available in public areas and the hotel offers digital guest room keys for convenience.
Are there any fitness facilities available at Home2 Suites by Hilton Edinburg?
Yes, a fitness center is available for free use by guests.
Does the hotel offer accessible features for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
Is the property smoke-free and do they have a housekeeping service?
Yes, the entire property is smoke-free and housekeeping service is available.
What types of payment options are accepted at the hotel?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby coffee shops where guests can grab a coffee?
Yes, Dutch Bros Coffee is a nearby coffee shop where guests can enjoy coffee, café beverages, and smoothies.
What nearby hotels are close to Home2 Suites by Hilton Edinburg?
Nearby hotels include Tru by Hilton Edinburg, Comfort Inn Edinburg South, and MainStay Suites Edinburg South, offering guests additional accommodation options in the area.
Are there nearby automotive services or gas stations that guests can use?
Yes, guests can find automotive dealers and repair services such as Luis Bert Ogden and Affordable Motors nearby, as well as gas stations like Tex Best Travel Center and Exxon & Mobil Stations for fueling and convenience needs.