Best Western Plus Duncanville Dallas

Reviews

• MM

  Milliani

  Nov 8, 2025
  5.0
  The breakfast cooked by Ana was delicious ! Usually hotel breakfast is bland, but she definitely put her heart into it.
• CW

  Chema Wright

  Nov 5, 2025
  1.0
  There was no issue with payment. Not 1of the 7 nights that the room was booked. As a matter of fact the 2 nights prior were paid in advance and 3 of the nights were paid with points. Seeing that throughout this time arrangements were made and you always received payment for that nights stay it is quite absurd that you would kick someone out of the room after all that time and very rudely at that, threatening to call the police unnecessarily. The proper course of action should have been to extend some grace and waited until you received a return phone call as you had a long term stay customer. Your staff behavior not only cost you a repeat customer but hopefully others will look at my review and choose another location in the area as well.
• WL

  Wendy Lueder

  Nov 2, 2025
  3.0
  Pros-We needed to change rooms and Emilia at the front desk was very responsive and helpful. The breakfast the next morning was really good. The attendant served us. I thought that was more hygienic than the usual serve yourself. She had also prepared a Mexican dish that was so tasty. A great addition to the usual waffles and eggs fare. These ladies are obviously good cooks so it is nice to get a sampling of what they are good at cooking along with the traditional American breakfast choices. Cons-The first room had some stains on the sheets right between the pillows. The second room had obviously not been sold for a while. Some of the tile in the bathroom had missing grout and dirt had piled up in the space there. The shower had some mold/water wear that needed attention. The sheets had some tiny oil stains, but were otherwise clean. In all, we left there satisfied. I did wonder of the staff needed more support. Such as time to notice stains on sheets or just new sheets to put in the beds. And the obvious need for upgrades to rooms that need it. To be clear, the staff was pleasant to deal with and Emilia at the front desk was conscientious and helpful. Thank you for a safe and good night of sleep.
• WW

  Wayne Wylie

  Oct 27, 2025
  4.0
  Very nice Best Western. Seemed new. Very clean. Comfortable room. Desk clerk friendly and professional. Breakfast 🥞🍳 was one of the best Best Western we have had. The ladies preparing the meal and the homemade Spanish salsa was very good. The sheets on the bed had a strong detergent smell which was very unpleasant or I would have rated it a 5 star.
• TG

  Truthful Guide

  Oct 17, 2025
  1.0
  Imagine taking your 5 year old to the pool and both of you walking into a used condom on the sidewalk near the pool. The room itself was fairly cleaned but it would be smart if someone would walk the property for cleanliness. Also, while I was out getting some food, a random dude walked in my room and walked back out. My daughter called and I went to the front desk where they acted oblivious as to who it was. They watched the camera and told me it was the maintenance man. That was the first stay. I chunked it up to them just not being aware, so I went and let the woman at the front desk know and she put on gloves and got it up herself. I forgave that incident and checked in again the following week. Again, the room looked cleaned so initially I was good. The following night of my 2nd stay, my daughter ended up tripping on the hanging cover, and the spread and sheet pulled back further and to my surprise, there was dried blood on the sheets. My daughter went down to the front desk to let them know. The young lady there told my daughter we could switch rooms or get 3 tickets for “2 snacks per ticket” (because somehow blood stained sheets equates to eating in their eyes) and new bedding. When THE SHEETS SHOULD HAVE BEEN CHANGED BUT WERE NOT. The front desk receptionist sent a message that I would be contacted by management the following morning. I had my newborn grandson dropped off with me, so moving rooms was not an option as we would need to gather everything and I had worked all day and was too tired. So we changed the sheets and I kept them in the room to show management. I was never contacted by management so after I finished working for the day, I went down to the front and took the sheets to the front desk and laud them out where she could see the blood. Since management hadn’t called, I got the corporate number and the housekeeping supervisor’s name which is Lucy. I called corporate and was told I would receive a call before I checked out. They never called either. From these two experiences I can say, this location is nasty and to find blood stained sheets by my daughter is really outrageous to say the least. On top of that, no one could justify why..while knowing there is someone that supposedly does a room check before someone checks in. This tells me the housekeeping staff are nasty individuals, filthy and has no integrity. Honestly, what if you found your child had been lying in someone else’s dried blood? It takes 0 effort to be a decent person and these people are not decent.

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