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Visit our centrally located hotel in DeSoto TexasWelcome to Holiday Inn Express & Suites Dallas South - Desoto, where modern luxury meets impeccable service! Our boutique hotel offers a total of 88 rooms, of which 44 are suites, and six are two bedroom suites. DeSoto is an ideal location 12 miles south of downtown Dallas & Dallas Love Field Airport, and minutes away from Arlington and Fort Worth. Families will love being near Dallas Zoo, UNT Dallas, Medieval Times, Six Flags Over Texas, Hurricane Harbor, Dealey Plaza/JFK Museum, State Fair of Texas, and local shopping at Uptown Village. Sports fans can visit the American Airlines Center, Cowboy Stadium, Lone Star Park, Cotton Bowl, Texas Motorplex and Grimes Park, home of indoor BMX racing. Business travelers are just five minutes from AAFES, Brenntag, Solar Turbines, Zep, DIAB Aircraft, BrassCraft, Adesa & Manheim Auto Auction. Our DeSoto hotel offers the convenience of on-site meetings with our 2,900 Sq. Ft. of meeting space and free wireless Internet access. Our 24-
hour business center will meet all your business needs. Your DeSoto vacation begins when you hear the gentle sounds of jazz music in our lobby. We want you to unwind with our choice amenities such as complimentary full hot breakfast and well-equipped fitness center or the courtyard with an seasonal outdoor pool, grill and whirlpool. Check our great hotel deals and rates and make your DeSoto hotel reservation today.
Location
Holiday Inn Express & Suites Dallas South - Desoto by IHG
1310 E. Wintergreen Road, Desoto, TX
75115, United States
Hours
Reviews
4.2
852 reviews
5 stars
469
4 stars
210
3 stars
65
2 stars
53
1 star
55
What are people saying?
AI-generated from recent customer reviews
Management Issues
Several reviews highlighted poor management practices, including rude behavior from staff and failure to honor reservations.
Cleanliness Concerns
Multiple customers reported issues with cleanliness, including mold, roaches, and unpleasant odors in rooms.
Maintenance Problems
Guests frequently mentioned broken amenities such as elevators, ice machines, and poor water pressure, indicating a lack of upkeep.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and lack of responsiveness.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the selection while others found it lacking in quality.
- JSJ SimmsNov 4, 20251.0I have NEVER been so humiliated in my life! My siblings and I got a room for a two night stay... when we pulled up in the morning, one of the African American men that works in the front desk, saw us. He was the african american skinny man standing outside smoking... as soon as walked in, we went upstairs and came back down to eat breakfast. While we were waiting on our sister to come down, Elisha immediately asked us how our stay was and what room we were in. Mind you it wasn't none else downstairs yet, and then the aa man came over to us asking for our name and room number...I gave the wrong number and he comes back saying out loud...my records don't match any of that info but you know what... go ahead and eat... he said it wile flashing his hands at us...I then texted my sister upstairs to see if I had the right number for the room and I got it mixed up. Told the man the room number and he came back again saying he didn't have that info either and said it, yall go ahead and eat... my sister came downstairs and I explained how we kept getting harassed by the front desk person... my sister had the card since she was the last to come down... neither wokers were there last night so they didn't know of the situation... they both kept quiet when my sister came down and saw us get the cart to go upstairs and get our belongings... when I asked the front desk for their names, the aa woman with the short hair came out trying to explain...I stopped her and told her I just need her name... if you come out trying to explain yourself, you know you are in the wrong... they did all of this on front of our daughter and other people were down eating by then and heard everything! Asking for our information when they didn't ask anyone else...
- JMjamil murphyOct 22, 20251.0MANAGER KICKED MY FAMILY OUT & GOT IN MY SISTER'S FACE!!! Insurance company placed my family at this location while home was being repaired from flood damage. Even with reservation until the next month. Management said reservation was being canceled we had until next day to leave!! My sister told manager we had two Elderly & Disabled Family Members and moving them on such short notice was a huge inconvenience with it being Texas/OU college football weekend all hotels are booked. Manager Nicholas then became Very Rude and Aggressive saying He Needed that Room!! and another employee named Alisha joined in saying It's Not Their Fault You Are Homeless!! Then Nicholas Got in My Sister's Face to the point where another employee had to come Between Them! Once separated He just stood there with an Intimidating Look on his Face not taking his eyes off her!! At this point my Sister became Fearful of her Safety. And just wanted to get herself and our disabled family members out of building without further incident. To add more insult to situation. Staff said we can come back after Texas/OU college football weekend!! We contacted corporate office that confirmed reservation and investigation has been opened.
- GKGail KeithOct 17, 20255.0It’s the extras that count! Mr. Nick and the lovely April were so helpful in helping me get a number of business documents printed. I stayed here last year and now it will be my Dallas go-to spot because of their genuine friendliness and professionalism.
- AMAllen MayfieldOct 11, 20251.0ROACHES all over the room. I WILL NEVER GO AGAIN
- SRSaprina ReedSep 7, 20252.0The desk staff were nice however it ended there one elevator was out of order as soon as I arrived on the 3rd floor the hallway was burning hot there was a machine in the hallway don’t know if it was to try to get air but as I opened the door I was immediately hit with the odor of a smell of mold stale air as if the room had not been opened for awhile there were stains on the lounger as well as the desk chair the security clasp on the door did not work I stepped on a floor tile that shifted and there were cracks and floor undone needs a lot of updates I probably will not return did not use all pictures I had to put chair under door since it would not latch
Frequently Asked Questions About Holiday Inn Express & Suites Dallas South - Desoto by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Dallas South - Desoto?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with a stay at this hotel?
Yes, the hotel offers a free buffet breakfast included with your stay.
Does the hotel have accessible parking and mobility access?
Yes, the hotel provides accessible parking and is mobility accessible.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at this hotel.
What safety and sanitation measures are in place for guests?
The hotel uses commercial grade disinfectants, provides additional sanitation in food areas, enhanced cleaning in common areas and guest rooms, sanitizers are available, and plastic keycards are disinfected or discarded.
Does the hotel offer complimentary Wi-Fi and business services?
Yes, free Wi-Fi is available in public areas and the hotel features a 24-hour business center with meeting rooms.
What fitness and recreational amenities are available on-site?
The hotel offers a free fitness center including elliptical machines and treadmills, as well as a seasonal outdoor pool and a hot tub.
Is there parking available at the Holiday Inn Express & Suites Dallas South - Desoto?
Yes, parking is available for free at the hotel.
What are some nearby dining options close to the hotel?
Nearby dining options include Cracker Barrel Old Country Store, Waffle House, Bistro i-35 Eatery and Lounge, and Bobbisox Lounge for karaoke and nightlife.
Are there any nearby transportation options that can help guests reach or explore the area?
Guests can access local shuttle services provided by the hotel, and nearby 7-Eleven convenience store offers gas and ATM services for travel needs. Also, EVgo EV charging stations are available close by for electric vehicles.