Located in Deer Park,TX, the SureStay by Best Western Deer Park is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Many customers praised the cleanliness of the rooms and facilities, although some reported issues with mold and odors.
Staff Service
The staff received mixed reviews; while many found them friendly and accommodating, others reported unprofessional behavior and poor customer service.
Amenities
Guests appreciated the pool and breakfast offerings, but there were complaints about the breakfast quality and missing amenities.
Room Quality
Several reviews highlighted issues with room conditions, including maintenance problems and cleanliness concerns, while others noted comfortable beds and spacious rooms.
KA
Kim Amundson
2 days ago
5.0
Nice rooms. Good customer service.
SG
Stephanie Gray
Oct 9, 2025
5.0
Great experience
JB
Justin Burton
Aug 29, 2025
1.0
This was INSANE. Look at my photos and videos. The curtains dont close so people can see right in your room, my husbands feet were BLACK from walking barefoot for an hour right upon arrival, and there are BED BUGS!!!! BUGS ALL OVER THE BATHROOM FLOOR!!!!! I have videos of all the bugs!!!! I will be contacting corporate and getting my money back.