Holiday Inn Express & Suites Dallas W - I-30 Cockrell Hill by IHG

Reviews

• SM

  Stacy Masiero

  Apr 4, 2026
  2.0
  First off the good - I arrived here in route to my home (Abilene) from Dallas after a medical procedure which made me sick. It was around 1PM and I asked for an early check-in and I was accommodated immediately for which I am forever grateful. The room was PERFECT except I forgot to ask for a room with a tub (my bad) and their hot tub/spa was out of order and that is what I wanted most was a nice hot soak d/t the medical procedure I had. But the bed was the softest and the A/C was humming perfectly and not cutting in and out so I fell asleep and did not wake up until after midnight! So quiet the place was - all night coffee and FOR ONCE they remembered my welcome amenity snack and water! I am a Diamond Elite member and they never remember that. Breakfast was excellent and everything was awesome which is why what came next was so disappointing: I ended up leaving my MacBook Air behind along with the charger and cord and didn't realize it until I was in Abilene. I called back and told them and they said the process to follow is to go to FedEX in Abilene, print out a label and email it to them and then they give it to FedEx and they send it to me. I told them not to forget the charger and the cord because the charger was a fast charger around $30 and the cord another $8 or so. When I got the laptop back - it did not have either the charger or cord and in fact had the end of the cord broken off at the end and left in the port. They didn't even bother sending the charger. That port doesn't even work to charge the laptop anymore. I guess I should be grateful I got it back, and I am. But I am disappointed that they did not communicate with me that they were sending it back without the charger (why?) and that they broke the cord in the port. (I mean I would have understood - they obviously didn't see it under the covers - I didn't - and probably threw off the covers and it went flying with the cord breaking) but the charger could have been sent and I would only be out the $8 on the cord
• TW

  Terri Willingham

  Mar 26, 2026
  5.0
  Awesome rooms, great service, very clean!!
• FS

  Finnick Shade

  Mar 23, 2026
  3.0
  The bed was amazing and honestly the best part about the room. There were stains on the tile, couch, chair, and even a small blood stain on the sheets. A previous guest left cheese slices in the fridge?? The suite bathrooms are claustrophobic. There were several guests partying loudly in the hallways- slamming doors and shouting- until midnight and they left their trash all over the hallways. It was near impossible to connect my game console to the tv as well with the way the tv is mounted. Breakfast was good though.
• SG

  Sil G.

  Mar 22, 2026
  1.0
  I just left there today and I am 100% sure I left my gold Virgencita necklace there. And housekeeping said they didn’t find anything. I know they did but unfortunately there aren’t any good people out there anymore and will keep whatever they find especially a necklace as pretty as mine. That necklace is very sentimental to me. I pray that person has a change of heart and does the right thing by turning it in. It’s the blessed Virgen of Guadalupe.
• TW

  TROY WORK

  Mar 20, 2026
  3.0
  Hotel is in a good location and room was clean and comfortable. One elevator was out the whole week which makes going up and down very slow. I got ready to check out with heavy items and no luggage carts were available. I searched all four floors which makes me believe people have them in their rooms. They have three according to the front desk lady. Several were available at check-in but none for checkout. I had several heavy items I had to muscle down to the car. Maybe the hotel needs to implement a give us your driver's license and we will give you a cart. Then return the cart and get your license back. I've seen this work very effectively at other hotels.