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New North Dallas Hotel at PrestonAs you step into the upscale lobby of the Holiday Inn Express® North Dallas at Preston hotel, you'll be greeted with modern comforts while enjoying an excellent location that places you near the vibrant heart of downtown. We're in close proximity to businesses like Interstate Batteries, Alon USA, Texas Instruments, Raytheon, State Farm, FedEx, Medical City and Cooper Aerobics.Love Field Airport (DAL) is just a short distance away, too.Business travelers staying at this Dallas hotel's Galleria property can use the Business Center or utilize the 3,000-sq-ft ballroom..Love Field Airport (DAL) is just a short distance away, too.While exploring the Dallas area, the hotel guests appreciate our proximity to attractions like American Airlines Center. You can also easily catch a Rangers' or Cowboys' game. Take the time to visit the Dallas West End, a bustling dining and entertainment district, and after exploring this historic area, experience the fascinating world of Dallas World Aquarium. If you're looking for Dallas hotels near the Galleria Mall, we're just one mile from this upscale shopping haven.Visitors to the Dallas area appreciate our hotel's free high-speed, wireless Internet access, as well as the delicious, complimentary hot breakfast we serve daily. Take a dip in our indoor pool. Begin planning your Dallas getaway today!
Location
Holiday Inn Express & Suites North Dallas at Preston by IHG
6055 Lbj Freeway, Dallas, TX
75240, United States
Hours
Reviews
3.8
1,022 reviews
5 stars
481
4 stars
239
3 stars
103
2 stars
56
1 star
143
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and common areas, although some reported issues with unclean bathrooms and pests.
Service Quality
Feedback on staff service was mixed; while some guests highlighted friendly and accommodating staff, others experienced rudeness and unhelpfulness.
Breakfast Quality
The complimentary breakfast received positive remarks for variety and taste, though some guests noted issues with food availability and quality.
Location
The hotel’s location was frequently mentioned as a positive aspect, being conveniently situated near attractions and amenities.
Maintenance Issues
Numerous reviews pointed out ongoing maintenance problems, particularly with air conditioning and plumbing, which negatively impacted guest experiences.
- GZGeorge ZNov 15, 20251.0The worst place you could possibly stay at.I was overcharged called customer service.All they keep doing is hanging up on me.Their pool is disgusting.Smelled like bo and even had lettuce in the pool, my body ended up smelling later had to shower right away to get rid of the smell. Never go swimming there. Im Never staying at this hotel ever again. They overcharge and don't care about their clientele. If I can put negative stars I would
- RCRichard CunninghamNov 12, 20255.0Very nice
- JPJulie PNov 8, 20251.0DISCRIMINATION was disgusting AND complicit. VIOLATED ADA (American Disability Act) against me- 100% SERVICE CONNECTED DISABLED FEMALE VETERAN. The shame & disgrace towards my emotional support animal (Psychiatric Service Dog- SPECIALLY TRAINED for my severe PTSD) was reprehensible, vulgar, flagrantly demeaning and ILLEGAL. The front desk staff (Maria) AND “ General manager” (who cowardly couldn’t speak to me directly) were unknowledgeable about ADA as well as Holiday Inn/IHG policy & procedure. If this assault against a soldier, a peaceful HUMAN being wasn’t provoking enough to my PTSD, the incompetence & sick moral compass put the nail in the coffin. A MANAGER booked my stay for 30 days AND took $700 for the first week (knowing about my dog & having me sign a doc about poss damages). When Maria (regular employee) came in after this transaction, she proceeded to call me and refuse me the stay bc of my SPECIALLY TRAINED PTSD dog. This egregious misconduct, failure to adhere to state & federal laws/standards, complicit engagement in discrimination, and attack on my character will NEVER be tolerated. Holiday Inn/IHG WILL BE HELD ACCOUNTABLE . I will be filing formal grievances with the FTC, ACLU, BBB, and CFPB. ***In response to the GM’s (Christa) attempt to CYA, let me reiterate that there was an unequivocal failure to comply with ADA. What’s more, when I took the time to inform the front desk girl straight from the ADA website, the GM was called and was complicit in perpetuating the toxic behavior. And how convenient that the GM was just coincidentally unavailable every time I presented to the desk. On the same note, the front desk did NOT happenstance ascertain on their own that I had my SPECIALLY TRAINED dog with me. I informed Aria, an event manager, the AM following check-in, that I wanted to stay 30 days and was requesting a quote. When I agreed, I asked what information was needed about my ESA/Service Dog (Bella). I verbalized 3 different times that i couldn’t remember if I told Maria about Bella, that it was my third motel in 3 nights. Aria said that signing a release would cover all bases. She wasted no time debiting $700 for one week-almost as if it was a game and knew it wasn’t going to happen. That evening Maria called to tell me I was being refused further service bc of my SPECIALLY TRAINED PTSD dog.
- LLliang linaNov 5, 20255.0Very nice hotel
- LCLeslie ClineNov 2, 20255.0Always comfortable with very soft pillows.
Frequently Asked Questions About Holiday Inn Express & Suites North Dallas at Preston by IHG
What time is check-in and check-out at Holiday Inn Express & Suites North Dallas at Preston?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included during a stay at the hotel?
Yes, Holiday Inn Express North Dallas offers free breakfast, including a buffet breakfast.
Does the hotel offer free Wi-Fi access?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Holiday Inn Express & Suites North Dallas at Preston?
No, dogs are not allowed at this hotel.
What fitness amenities are available on-site?
The hotel features a free fitness center equipped with a treadmill; free weights and elliptical machines are not available.
Is parking available at the hotel and is it accessible?
Yes, parking is available and the hotel provides accessible parking spots.
Does Holiday Inn Express North Dallas at Preston offer any business and meeting facilities?
Yes, there is a business center available and one meeting room, plus a 3,000 sq ft ballroom for larger events.
Are the hotel’s common areas and guest rooms maintained with enhanced cleaning for guest safety?
Yes, enhanced cleaning procedures including commercial-grade disinfectants and daily housekeeping are in place, with high-touch items removed for safety.
What nearby fitness facilities can guests visit during their stay?
Guests can visit nearby gyms such as LA Fitness and Studio Fit Performance, which offer additional workout options.
Are there entertainment venues close to the hotel for visitors looking to enjoy live music or events?
Yes, the Galleria Ballroom, a nearby music and concert venue, is close for guests interested in local entertainment.
Where can guests find shopping options near Holiday Inn Express & Suites North Dallas at Preston?
Nearby shopping options include Mattress Firm and Rooms To Go, ideal for furniture and home decor needs.