Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG
3.9545 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express & Suites Dallas NE ArboretumWhether you're in town for business, pleasure, or both, now's the time to enjoy your stay at our new Dallas NE Arboretum.Our business travelers' can stay connected with our free high speed, wireless Internet access in every room. Stay on schedule with our 24-hour Business Center, featuring up-to-date news and weather. Stay alert and energetic in our Fitness Center or Indoor Pool.When it comes to pleasure, our Dallas Arboretum hotel is ideal because of all the great nearby attractions, including The Arboretum & Botanical Gardens, White Rock Lake, Curtis Culwell Center, Cotton Bowl Stadium at The State Fair of Texas, The Sixth Floor Museum and for the sports enthusiast theAmerican Airlines Center is home to the NHL's Dallas Stars and NBA's Dallas Mavericks.Centrally located within Dallas/Garland area hotels, our Holiday Inn Express hotel will offer great amenities Express fans love, along with our all non-smoking spacious guest rooms. Stay Simple in comfort, you can enjoy a hot powerful shower, then a free hot Express Start breakfast in our breakfast bar or shop our sundries market.Combine business and pleasure with our convenient on-site "state of the art" conference room and meeting space for special occassions. Make plans to "Stay Smart" with us the next time you are in Dallas.
Location
Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG
11331 West Kingsley Road, Dallas, TX
75238, United States
Hours
Reviews
3.9
545 reviews
5 stars
311
4 stars
87
3 stars
35
2 stars
28
1 star
84
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including cockroaches, dirty rooms, and unkempt common areas.
Staff Performance
While some guests praised the friendly and helpful staff, others reported unprofessional behavior from certain employees, particularly at the front desk.
Maintenance Problems
Guests frequently mentioned maintenance issues such as broken fixtures, low water pressure, and malfunctioning amenities.
Location Concerns
The hotel is noted for its difficult access and proximity to noisy areas, including highways and train tracks, which detracted from the overall experience.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed it, others noted issues with the food quality and availability.
- RRreysha rcJan 1, 20265.0Just the route , please don't get confused with google map after you are out of 635 , pass under the Bridge , right after the light and railroad the make a u turn and you will find the entrante at your right
- BBBBQ BrianDec 30, 20253.0Even though there were things that were disappointing about this 3-day stay, it wasn’t horrible. I’ve been to many IHG hotels but this one was in most need of repair, maintenance, and attention. From the lights out on the building signage, to the tub faucet shooting off during my shower, the shower curtain tearing apart and it not long enough to keep water from dripping on the floor, to no working water (drinking) fountains, the sliding barn door about to come loose off the wall, the main door had to be shoved to close it, and the safe didn’t work. Oh, and we had a giant cockroach in the shower. And the ironing board was too tall to fit in the cabinet so it had to be at an angle which didn’t leave room for hanging clothes…dumb. Generally I didn’t feel the facility was clean but the beds were clean and comfortable, and that’s why we were here…to sleep…and we were able to do that quite well. The room was spacious! Breakfast was mostly fine but the pancake machine didn’t work the whole time. Be aware that it is next to the freeway, also next to train tracks, and Google Maps tries to take you into the industrial area behind the hotel, but you cannot access the hotel from there so be sure to enter off of Kingsley. My post has a lot of negatives in it, but honestly, the staff was polite and friendly, and we slept fine, and that’s what really matters.
- DRDttvr RfvvdDec 29, 20254.0Great service and friendly staff. The food just wasn’t my favorite.
- RKRanadeer kotaDec 27, 20251.0Worst customer service manager or who is working on Dec 27th she the worst employee i was here so many times bad this time very bad experience
- WEWindi EvansNov 4, 20255.0The sweet lady that checked us in around 6:30p was a sweetheart!! Made my whole day better just by asking the simplest questions and making me feel like a friend coming to stay at her house. Wish I knew her name but holy the time frame helps somebody throw her name out in the comments for me.
Frequently Asked Questions About Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Dallas Northeast - Arboretum?
Check-in is at 3:00 PM and check-out is at 11:00 AM at Holiday Inn Express & Suites Dallas Northeast - Arboretum.
Is breakfast included at the Holiday Inn Express & Suites Dallas Northeast - Arboretum?
Yes, a free buffet breakfast is available for guests at this hotel.
Does the hotel offer free parking and is it accessible?
Yes, free accessible parking is available for guests at Holiday Inn Express & Suites Dallas Northeast - Arboretum.
Are pets allowed at the Holiday Inn Express & Suites Dallas Northeast - Arboretum?
No, dogs are not allowed at the hotel.
Is there a fitness center available at the hotel, and what equipment does it include?
Yes, a free fitness center is available, featuring elliptical machines, free weights, and treadmills.
Does the hotel have a swimming pool?
Yes, there is one indoor swimming pool available at the hotel.
Are the hotel's common areas and guest rooms cleaned with enhanced sanitation procedures?
Yes, both common areas and guest rooms have enhanced cleaning and use commercial-grade disinfectants with staff trained in cleaning and hand washing procedures.
Is free Wi-Fi available throughout the hotel?
Yes, free Wi-Fi is available in public areas throughout the hotel.
What nearby attractions can guests visit when staying at Holiday Inn Express & Suites Dallas Northeast - Arboretum?
Guests can enjoy The Arboretum & Botanical Gardens, White Rock Lake, Curtis Culwell Center, Cotton Bowl Stadium at The State Fair of Texas, The Sixth Floor Museum, and sports events at the American Airlines Center.
Are there dining options near the hotel where guests can grab a meal?
Yes, nearby dining options include Quick Burger fast food, Waffle House diner, TJ Cajun Seafood & Wings, Chicago Style Dogs, and Taqueria La Comadre Mexican restaurant.