Best Western Plus Chandler

Reviews

• AC

  Angela Cordell

  3 days ago
  5.0
  Am a local resident and sometimes my Moma and I like to jest get away from home for a night or 2 and this Best Western in Chandler TX is our favorite place to go. All the staff are extremely kind and professional. If there were 10 stars, that's what I'd give. Thank you all very much. Cool being a Plantium Member. Best Western is the best place to stay. 🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗
• MK

  Monquale Kelley

  4 days ago
  1.0
  I'll start this review out with, my family has supported this establishment from the very beginning. We've blocked and booked up to 20 rooms at one time for family functions and also rented out their meeting room for a family reunion dinner a few years back. My family own land about 10 minutes from this hotel, however, I have a pretty large family and when we're having events on the property, it's not enough space for everyone to stay at the homestead so we rent rooms here... My previous experiences until now has been great with this hotel. Unfortunately, a couple of the employees that were working there a few years ago are no longer there. Now to the issue at hand 1. I reserved my room on the hotels website as usual. Since I adopted 3 special needs sons, over 15 years ago, 2 being severely autistic and nonverbal ,I always book a two queen bedroom, which accommodates 4 people. The guy at the front desk (Shiva) I believe (dark hair brown skin complexion with a strong foreign accent) asked me how many people? I told him 4, (my 3 special needs sons and myself) "well your reservation says for one") okay, well maybe that was just an oversight because I requested two beds as usual, that normally accommodates four people correct? Yes, that's correct. How old are your sons? What different does it make their special needs. Well I will have to charge you for the extra people. You know what we can go somewhere else. Mind you I had already swiped my card then he goes on to say I'll let you stay this time. But in the future you have to book for 4 people because when my breakfast person comes in and there's a certain amount of people that's listed at the hotel. If she doesn't make enough food then the customers get mad. Okay I understand that but I don't eat hotel food that's warmed up in the microwave (no stove) nor do I give it to my sons. Also y'all stop serving breakfast at 9 :00am and we're still asleep anyway. 2. We were out of toilet paper in the room on the second night so I went downstairs about 1:00 a.m. to a sign at the front desk saying I'll be back in a few minutes... So I sat in the lobby waiting until about 1:36 a.m. still no one at the front desk. So I just went to the lobby bathroom and grab one of the toilet paper rolls out of there. 3. I extended my stay an extra day so that made it a three night stay. As I stated above my boys sometime like to sleep late which is why I agreed to pay $25 while making the reservation. There was an option. Either you could check in early and pay $25 or check out late and pay $25. I chose the check out late. Which I paid that when I checked in. It's also on my receipt online. 4. On the day of checkout, it was already established that I would leave 2:00 p.m., Well at 1:36 p.m. I get a call while I was bathing my youngest son from the front desk (Shiva) (are you checking out?) It had been an hour that I came through the lobby to have a key remade because of the late checkout and he acknowledged that he knew that I was leaving at 2:00 p.m. 5. So me and my sons make it downstairs at 1:53 to check out. I stop by the front desk to get my receipt. He then tells me give me a second. I have to check the room . Ok, When he comes back down I asked him when did that policy start. I mean you have my credit card on file. What are you checking for?? Oh it's been that way since I've been here about 3 to 4 years...... Absolutely not. 🤬🤬 6. THE NIGHT AFTER CHECKOUT, I'M HOME 2 HOURS AWAY FROM THE HOTEL AND I NOTICED A CHARGE OF $28.17 ON MY STATEMENT. SO I CALLED THE HOTEL AND YOURS TRULY ANSWERED THE PHONE. I EXPLAINED WHO I WAS AND THAT I HAD ALREADY PAID FOR THE LATE CHECKOUT. WELL SEND ME A COPY OF THE RECEIPT AND I'LL REFUND AND THEN HE HANGS UP THE PHONE. Message to the owner. I'm not sure if this guy is one of your family members or what. However he's bad for business. The young lady named Lacey has a much better attitude. She's friendly. Really professional. I'm not sure if Shiva is the manager, But if so, he needs to be demoted. I will be contacting Best Western customer service.
• SS

  Stephanie S.

  Feb 25, 2026
  5.0
  Great location and friendly staff! I stayed at this location for one night in mid-February 2026. Very clean with comfortable beds. For the price point, I was impressed. The only issues were no wifi most of my stay. Management said they were unaware. Fragrance warning: For anyone sensitive to heavy fragrances, this will likely not be a good fit. They're a clean location and I understand they use the heavy scents as an esthetic, but the heavily scented bedding was rough to be in the room with. They also spray Febreeze in the rooms, which increased the unhealthy air quality. Good people, for the sake of their staff and customers, I hope they'll research and take to heart how dangerous these products are to human health. Still 5 stars.
• RD

  Ryan Daniels

  Feb 24, 2026
  5.0
  We rented out the conference room for an event and everything went amazing. We enjoyed our experience and can’t wait to rent the room again.
• PM

  Phyllis Montgomery

  Feb 22, 2026
  5.0
  Stay was great. Clean rooms snd comfortable bed and pillows. The guys who ran the front desk, both daytime and nighttime were friendly and helpful. Ill be back for sure.

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