Located in Canyon,TX, the Best Western Palo Duro Canyon Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Multiple reviews highlighted poor customer service, particularly from the manager, Bridgette, who was described as rude and unhelpful.
Cleanliness Issues
Several guests reported cleanliness problems in their rooms, including dirty bathrooms and unclean floors.
Breakfast Quality
The complimentary breakfast received positive feedback for its variety and quality, with many guests enjoying the offerings.
Room Conditions
Guests noted issues with room conditions, including outdated decor, lack of maintenance, and problems with heating and water.
Location and Value
The hotel is well-located near attractions like Palo Duro Canyon, but some guests felt the pricing was high for the quality of accommodations.
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Martin Longbow
4 days ago
5.0
The folks at the front desk were kind and attentive. We were there 42 nights and enjoyed our stay. And a very clean room. There was full breakfast in the dining room and the coffee was very good. I believe we had a total of four rooms in our party with at least one of them being a connected suite. We were in town for a funeral and it was mostly cousins. I'd say we all had a very comfortable stay.
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gera gzz
5 days ago
5.0
buen y riko breakfast.. cafe y fruta sausagge and eegs
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Beth Stevens
Nov 11, 2025
4.0
Comfortable and clean.
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Andrew Gauld
Oct 13, 2025
3.0
Seen better days
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Matt Midgett
Sep 16, 2025
1.0
The 'manager', Bridgette, is without an ounce of customer service skills. No help, no effort to help, no attempt to correct the problem she created.