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Location
Holiday Inn Express & Suites Austin South-Buda by IHG
15295 Ih 35, Buda, TX
78610, United States
Hours
Reviews
3.5
439 reviews
5 stars
185
4 stars
90
3 stars
27
2 stars
37
1 star
100
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, mold, and unclean bathrooms.
Customer Service
While some guests praised individual staff members, many reported poor customer service, including unhelpful management and rude staff.
Facility Condition
The hotel is described as run-down with broken amenities, including elevators and pools, and ongoing renovations that were not communicated to guests.
Reservation Problems
Multiple guests experienced issues with reservations being canceled or altered without notice, leading to significant frustration.
Overall Experience
The majority of reviews indicate a very negative experience, with many guests stating they would not return or recommend the hotel.
- JDJorge Diaz4 days ago5.0Excelente
- JSJoshua SmithDec 21, 20255.0Clean and friendly and the girl at the desk overnight really nice
- DRDebra RobinsonDec 13, 20255.0Well kept, excellent customer service. Definitely recommend. Housekeeping is great
- BJBilly JordanNov 12, 20251.0Well I was robbed here the owner showed my truck being robbed said he was going to go to his computer to get me more info never got back in contact with me we kept going to talk to the manager he was on the phone never connected me
- SSShelbyOct 29, 20251.0Do not stay here!! The room was horrible. Smelled of chlorine and cleaning supplies. The bathroom was legit falling apart. If you turned the handle on the sink the whole thing moved around. The shower was filled with black and pink mold and had hairs in it from the previous guests. The shower curtain didn't even reach the bathtub, so the water went everywhere all over the ground which obviously resulted in damage to the wall and baseboards. The walls in the shower were peeling off too. The beds squeaked and moaned when you sat on them ( and no I'm not overweight). The fire alarm went off twice in the middle of the night as well. The elevator was falling apart. The next day I had bites on my arm!!! I’m going to contact the department of health and corporate. Based upon these reviews this hotel has been getting away with this for far too long.
Frequently Asked Questions About Holiday Inn Express & Suites Austin South-Buda by IHG
Is parking available at Holiday Inn Express & Suites Austin South-Buda?
Yes, Holiday Inn Express & Suites Austin South-Buda offers complimentary on-site parking for all our guests.
Is Wi-Fi available at Holiday Inn Express & Suites Austin South-Buda?
Yes, Holiday Inn Express & Suites Austin South-Buda offers complimentary high-speed Wi-Fi access throughout the hotel for all guests.
Does Holiday Inn Express & Suites Austin South-Buda have a fitness center?
Yes, Holiday Inn Express & Suites Austin South-Buda has a fully equipped fitness center available for guests to use during their stay.
Does Holiday Inn Express & Suites Austin South-Buda offer free breakfast?
Yes, Holiday Inn Express & Suites Austin South-Buda offers a complimentary Express Start® Breakfast buffet with a variety of hot and cold options.
Does Holiday Inn Express & Suites Austin South-Buda have a pool?
Yes, Holiday Inn Express & Suites Austin South-Buda has an outdoor pool.
What are the check-in and check-out times at Holiday Inn Express & Suites Austin South-Buda?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM at Holiday Inn Express & Suites Austin South-Buda.
Does the hotel offer free breakfast to guests?
Yes, Holiday Inn Express & Suites Austin South-Buda offers a complimentary Express Start® Breakfast buffet with a variety of hot and cold options.
Is parking available at Holiday Inn Express & Suites Austin South-Buda?
Yes, complimentary on-site parking with accessible parking spaces is available for all guests.
Are pets allowed at Holiday Inn Express & Suites Austin South-Buda?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel have fitness facilities?
Yes, the hotel has a fully equipped fitness center that includes an elliptical machine and a treadmill for guests to use during their stay.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and also has an elevator to support guests with mobility needs.
Are there enhanced cleaning and sanitation measures in place at the hotel?
Yes, the hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, and employees are trained in cleaning procedures and hand washing.
What nearby dining options can guests explore around Holiday Inn Express & Suites Austin South-Buda?
Guests can enjoy dining at nearby options such as Popeyes Louisiana Kitchen, Taco Clem, Starbucks, Dutch Bros Coffee, Summer Moon Coffee, and McDonald's, all within close proximity to the hotel.
Are there any nearby facilities where guests can do banking or access credit union services?
Yes, A+ Federal Credit Union is nearby, providing banking and credit union services conveniently close to the hotel.
What attractions or facilities can guests visit near Holiday Inn Express & Suites Austin South-Buda during their stay?
Guests can visit Goodwill for thrift shopping, enjoy events at Green Space TX concert venue, or plan events at Austin's Texas Star event planning service, all located close to the hotel.