Best Western Caprock Inn

Reviews

• MS

  Monique Schoby

  Oct 25, 2025
  1.0
  Booked through a third party site and the photos are not an accurate representation of the property. I was very disappointed when I arrived. I was put in a building across the street and in the very back where it screamed unsafe and gave Bateman Motel vibes!! With a roommate of $300! !!?!? Needless to say I did not stay!!
• DM

  Denise Maddox

  Aug 31, 2025
  2.0
  Desk clerks were nice, breakfast was good, but cleanliness of the room was less than desirable. When we entered our room the ac was not on and the temperature outside was near 90. The room was musty from being closed up. We brought a fan in from our car but the electrical outlet by the ac didn’t work. The refrigerator was not on or did not work. Then we noticed some dust or something on the bed. It wiped off, so we just moved on. We left the room to let the room cool down because it was too hot to stay in there. We rode around for about and upon returning, it still was not very cool. Upon returning there was a live spider on the bed, so I killed it. I went to the bathroom and there was some green growth on the mirror. I went to turn down the bed sheets and there was a stain on the sheet. I called the front desk and was told that she would get me another sheet and I could come to the front and get it. Since it was storming outside, I just went and got a blanket out of the car and wrapped in it and woke up ever few hours to make sure no critters was with me! It was disappointing because I could have stayed in a much cleaner hotel for the same price.
• AB

  Allen Bullis

  Aug 30, 2025
  5.0
  This is a great hotel to stop at. Clean rooms, great service!
• BC

  B C

  Aug 28, 2025
  1.0
  We stayed here the first night of our family's vacation after being on the road for 8+ hours. We were expecting a good night's sleep to prepare for the next 8 hour day on the road, but we were unable to sleep because of the high school students in the room next door and beyond. They were playing, running, yelling outside our door. We called the front desk to ask for assistance and it didn't improve. We called again and she didn't seem like she wanted to help because she "had to walk all the way over there everytime" we called. My husband finally opened the door and told them to move away from our door because we were trying to sleep and they were keeping our children awake. They moved, but we could still hear them, even with our white noise machine going. Later in the night, the smell of weed seemed to be coming through the adjoining door. We slept horribly and I am thankful God allowed us safe travels the next day despite our tiredness. When I checked out, I spoke with the front desk and told them I wanted a refund. There was a whole hotel, why did we have to be right next to the high school kids? Don't place a young family by them! She took my name and number down and said she would have the manager call me. I never received a call of course. Very unprofessional! Very dissatisfied with this location. We've stayed at other Best Westerns on this trip and they've been great overall. I filled out the survey online and I got an email from the manager like a week later from our stay. Basically inviting us back to let them try again. Um. No thanks. Yea. Come spend more money here and maybe we can do better... No thanks. We will be contacting corporate. And probably will never go through Brownfield again because of this experience.
• AA

  Allen

  Aug 11, 2025
  5.0
  Great hotel, plenty of ground floor rooms. Not a lot of food options near by but pizza hut next door makes for simple options. Staff is always friendly and helpful.

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