Holiday Inn Express & Suites Brookshire - Katy Freeway by IHG
3.9356 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the newest and only premium select service hotel in Brookshire, TX. West of Houston and Katy, our hotel's location brings guests close to the fun of the big city while avoiding the crowded atmosphere. The Holiday Inn Express Hotel and Suites Brookshire-Katy is right off Interstate 10, close to everything. Some of our amenities include a Business Center, Meeting space, free high-speed internet, fitness center, pool, and complimentary breakfast. There's so much to discover and do near Brookshire-Katy with our location along Interstate 10. Our hotel's staff recommends Katy Mills Mall. We're also near Typhoon Texas, the newest and best water park in Texas. After a busy day, come relax in our new and elegant room and be sure to join us every morning for the Express Start Breakfast!
Location
Holiday Inn Express & Suites Brookshire - Katy Freeway by IHG
34103 Katy Frwy, Brookshire, TX
77423, United States
Hours
Reviews
3.9
356 reviews
5 stars
186
4 stars
75
3 stars
27
2 stars
22
1 star
46
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, unclean bathrooms, and poor housekeeping practices, leading to significant dissatisfaction.
Staff Performance
While some guests praised friendly and helpful staff, others reported rude service and unprofessional behavior, indicating inconsistency in staff performance.
Breakfast Quality
Many customers expressed disappointment with the breakfast options, citing limited selections and poor quality, with some reporting no breakfast available at all.
Noise Concerns
Several guests mentioned noise disturbances from the freeway and other guests, impacting their overall comfort during their stay.
Maintenance Problems
Reviews pointed out various maintenance issues, including malfunctioning elevators, broken amenities, and general signs of neglect throughout the property.
- BNBrian NeelyDec 31, 20251.0Horrible. Dirty rooms. Uncomfortable beds. Very loud all night. Impossible to sleep with the hwy 4 ft from the window. Better to sleep under a bridge. It will be cleaner and cheaper.
- DMDevon MichaelDec 25, 20255.0Stay was quiet and enjoyable.
- TLtommy leachOct 20, 20255.0Stopped in on our way back home. The breakfast at this place was amazing. Hot cinnamon rolls, you can make your own pancakes and the link sausage was awesome. Biscuits and gravy with sausage. Crispy bacon, scrambled eggs or egg omelette. Cereal, juices and probably a few other things I don't remember. The room was very comfortable plenty of channels on the TV. My only complaint was the noise from the interstate came through the window pretty loud.
- FDFernando DelgadoOct 11, 20251.0This hotel was the dirtiest I've stayed at. I exclusively stay at IHG for work and I'll never ever stay at this location ever again. I would rather pay out of pocket to stay at a clean hotel. The elevator area had some brown liquid that looked like diarrhea on the floor, the elevator smelled like burnt hydraulic fluid, and my room had hair everywhere and opened and spilled sugar packets on top of the microwave.
- KKKip KloeselSep 22, 20255.0Called when i stopped for gas, and decided to get some sleep after 16 hours on road. The overnight guy, Sean was Great!, saved my room while i got food, assured me that my truck would be safe, and was very helpful. Breakfast in morning was terrific as well. ⭐️⭐️⭐️⭐️⭐️ Sean, thank you!
Frequently Asked Questions About Holiday Inn Express & Suites Brookshire - Katy Freeway by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Brookshire - Katy Freeway?
Check-in is at 3:00 PM, and check-out is at 11:00 AM.
Is breakfast included with my stay at this hotel?
Yes, complimentary breakfast is available featuring a buffet option.
Does the hotel offer free parking for guests?
Yes, free parking is available for guests.
Are pets allowed at the hotel?
No, pets are not allowed at Holiday Inn Express & Suites Brookshire - Katy Freeway.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and an elevator available.
Does the hotel have fitness and recreational facilities?
Yes, there is a free fitness center and an outdoor pool available for guests.
What COVID-19 safety and sanitation measures does the hotel have in place?
The hotel uses commercial-grade disinfectant, enhances cleaning in common areas and guest rooms, arranges common areas for distancing, disinfects plastic keycards, and provides sanitizer. Employees are trained in cleaning and hand washing procedures.
Can I store my luggage at the hotel before check-in or after check-out?
Yes, baggage storage is available for guests.
Are there convenient dining options near the hotel?
Yes, nearby dining options include Taco Bell, McDonald's, Papis Tacos, Burger King, Popeyes® Louisiana Kitchen, Denny's, and Domino's Pizza, offering a variety of fast food, Mexican, burger, chicken, pizza, and American cuisine.
What nearby attractions can guests visit while staying at the hotel?
Guests can enjoy nearby attractions such as Katy Mills Mall and Typhoon Texas Waterpark, providing shopping and entertainment options close to the hotel.